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All Star Chevrolet
Baton Rouge, LA
88 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 88 reviews
July 27, 2026
I would give All Star Chevrolet's Service Department 0 stars if I could. I have been a loyal customer since purchasing my vehicle and have trusted All Star Chevrolet with all of my maintenance and serv stars if I could. I have been a loyal customer since purchasing my vehicle and have trusted All Star Chevrolet with all of my maintenance and service needs. Unfortunately, my most recent experience has been the worst customer service I've ever received from a dealership. This is the second time in the last few months that I've brought my vehicle in for the same transmission issue because the problem was never resolved during my previous visit. I scheduled an appointment for 7:45 a.m., dropped my vehicle off the day before, and then was told it would still take 2–3 business days before anyone would even look at it. That raises the question: What's the purpose of scheduling an appointment if your vehicle just sits in the parking lot for days before it's even diagnosed? As of today, my vehicle has been at the dealership for over a week, and it still has not been inspected. Throughout this entire process, communication has been terrible. I sent an email to the service manager explaining my concerns and never received a response. Later, I learned I had been given the email address of the previous service manager. When I called the service department twice asking to speak with the current manager, I received two completely different answers one person said she had stepped away, while another told me she wasn't in the office that day. To make matters worse, I asked about a loaner vehicle when scheduling my appointment because I knew I would be without transportation. I was told the dealership no longer provides loaners, leaving me without reliable transportation while my vehicle sat untouched. Lack of communication, repeated unresolved repairs, extended delays, and poor customer service are unacceptableespecially for loyal customers. I expected much better from All Star Chevrolet, and this experience has completely diminished my confidence in their service department. I cannot recommend taking your vehicle here for service until significant improvements are made in communication, scheduling, and customer care. More
by columns_micron.8i
Employees Worked With
Service
June 29, 2026
I did a Google review they replied and told me to call. I left a message and they never returned my call.!!! absolutely ridiculous that they can’t take care of their customers I left a message and they never returned my call.!!! absolutely ridiculous that they can’t take care of their customers More
by ja.jewels
Employees Worked With
Service, and the manager
May 06, 2026
I am absolutely disgusted by the lack of care at All Star Chevrolet. My daughter, a LSU student, made an appointment a month in advance for an oil change, tire rotation, and a check engine light diagnosis. Chevrolet. My daughter, a LSU student, made an appointment a month in advance for an oil change, tire rotation, and a check engine light diagnosis. When she arrived, they were incredibly rude, claimed they couldn't find her online booking, and told her she shouldn't use their website to schedule. They went ahead and took her money for the "easy" work, the oil change and tire rotation but then told her they had "no one available" to look at the check engine light. What is the point of a service department that ignores the most critical safety issue on a month-old appointment? They essentially pushed a lone student out the door to drive 1,000 miles back to Virginia with a potentially dangerous engine issue just because they didn't feel like doing the diagnostic work. They clearly take advantage of students and do not care about the safety of their customers. Terrible and rude Customer service! More
by navyjo
Employees Worked With
None
March 11, 2025
Very dishonest staff in the service department. It’ seems they are pushing parts to sell and screw customers over to fatten their pockets. They go back on their words and it’s really sad and obviou It’ seems they are pushing parts to sell and screw customers over to fatten their pockets. They go back on their words and it’s really sad and obvious they are crooked. My daughter a professional student in Baton Rouge and I’m several miles away. I’m highly mechanically inclined and I wish I would have fixed the vehicle myself instead getting screwed by some crooks. More
by shannon
Employees Worked With
Michelle
November 22, 2024
The service department caught our vehicle on fire while changing the lifters, lied about it, and told numerous lies throughout the process after we discovered there had been a fire in the engine bay of the changing the lifters, lied about it, and told numerous lies throughout the process after we discovered there had been a fire in the engine bay of the truck. Service manager was rude with every encounter. General manager was great until it came down to honoring what he and their service director offered/suggested to rectify the issue. Now, they are trying to sell the vehicle that has had a fire in the engine bay and has had issues after they “fixed everything”. More
by Jessica
Employees Worked With
Ryan Wells, Timothy Waguespack, Christopher Solomon
November 12, 2024
Service department is awesome. They took care of my daughter with care and compassion when her car needed repair. That is not common in today’s business world. Highly recommend f They took care of my daughter with care and compassion when her car needed repair. That is not common in today’s business world. Highly recommend for service of your Chevrolet. More
by tony
Employees Worked With
Tim
August 26, 2024
Great service and was a pleasure to deal with. Letty thank you, you were great. Did not take long like other dealerships, they definitely on top of their game. Letty thank you, you were great. Did not take long like other dealerships, they definitely on top of their game. More
by Val
Employees Worked With
Letty
December 08, 2023
NOTHING ALL STAR ABOUT THIS PLACE! Mr. McNab is the epitome of what the world thinks car salesmen are! He proves that there are still some unscrupulous, seedy and downright unconsciona Mr. McNab is the epitome of what the world thinks car salesmen are! He proves that there are still some unscrupulous, seedy and downright unconscionable ones out there! It is definitely unsettling that he has a leadership position and represents a brand as management. LIED UNTIL THE BITTER END! Told me he could NOT make a deal in 72 hours that I made overnight! He sold the vehicle from under me and its still sitting on the lot. I guess his friend/associate changed their mind or didn't come through as he expected! Perfect ending for a prefect fiasco AND LIAR! Me? I'm riding high in my new 2024 3500 truck from TRAPP CHEVROLET! I told you Mr. McNab I would make you known for what you did! Well, it starts NOW! More
by lorib937
Employees Worked With
Robert McNab
August 31, 2023
Switched the price after agreeing to a price that was higher than advertised price. Would not do business with them. A bunch of dishonest scammers. higher than advertised price. Would not do business with them. A bunch of dishonest scammers. More
by Chinna31
Employees Worked With
Robert Jackson, Corey Chism, and John Henderson, Friendemic Reputation
