All Star Dodge Chrysler Jeep RAM - Service Center

The service at this dealership was so incredible that I must explain how Ricky Stoots helped us enjoy an incredible service experience! My truck had a problem with the air ride that no other dealer could f must explain how Ricky Stoots helped us enjoy an incredible service experience! My truck had a problem with the air ride that no other dealer could find except for this dealership and Ricky helped communicate to us and helped solve our problems. This was so wonderful to find. Thx again More

the service department at all star dodge in denham springs is LESS THAN DESIRABLE . i would not bring a wagon in there to be serviced. springs is LESS THAN DESIRABLE . i would not bring a wagon in there to be serviced. More

Worse service place to go to Never got my vehicle fixed. Had to get BBB involved to get my truck fixed after they scratched up during an oil change. fixed. Had to get BBB involved to get my truck fixed after they scratched up during an oil change. More

Awesome service, returned and bought new car next day!! So prompt and courteous. Marty took great care of my car and made sure it was returned to me as I left it and promptly. Robert (salesperson) came and So prompt and courteous. Marty took great care of my car and made sure it was returned to me as I left it and promptly. Robert (salesperson) came and talked to me to help me pass the time. We discussed I was looking for a great car for my daughter... the next morning he called me back with a true gem... the car I've dreamed of for her since she was a baby... to say I'm a happy customer is an understatement! He had it ready when I got there and even the 2nd option. No pressure to buy... I left to think and was back an hour later to get the keys. Awesome staff.. I highly recommend FORD service and HIGHLY recommend Robert in sales if your looking for something special (or know what you want) More

Refused to do a safety recall Bought a vehicle here and have had nothing but issues with service dept. it was so bad we had to report to better business bureau and consequently hi Bought a vehicle here and have had nothing but issues with service dept. it was so bad we had to report to better business bureau and consequently hired lawyer to sue Fiat. Now because if this service manager is refusing to do the safety recall that is issued on this vehicle. They LOVE to take your money but no service after the sale More

HORRIBLE SERVICE/MANAGEMENT Absolutely avoid All-Star Automotive Group if at all possible! Worst dealership and service department I’ve ever dealt with. Please see previous revie Absolutely avoid All-Star Automotive Group if at all possible! Worst dealership and service department I’ve ever dealt with. Please see previous review from my wife, Teresa Cheely, as this will be a follow up and ongoing- Have been going back and forth with All Star Dodge in Denham Springs since September 2018 to resolve a starting issue. The vehicle was purchased a few months earlier in June 2018. After keeping my vehicle for nearly a month and doing absolutely nothing with it, it was returned to me with unresolved issues. I went back in week before thanksgiving and was told a recalled part that has already been replaced would need to be ordered. Service tech, Carmen, said she would call the next day to confirm it was ordered and would also call to confirm it was delivered. No calls received. I called for weeks, left voicemails, and never got any response. I’ve tried reaching the service manager and general manager without any response either (both have since been fired, replacements not returning calls either). Starting issue was getting much worse and after getting stranded a few times decided to drive in and question service department in person since that’s the only way to have any correspondence with them. Numerous other unhappy customers any time I’ve been there. I question about the part that should have been ordered over 3 weeks ago and after waiting about an hour I finally get the answer that the part was never ordered. This was Monday, and they promised it would be ordered that day and would be in Wednesday morning. Although the vehicle would not start and was hazardous to drive, the new service manager, Tonya, would not provide a rental or loaner. Angrily, I said I would return 1st thing Wednesday morning, hoping to finally be done with this service department. Trying to leave, the vehicle will no longer start at all. Once I showed this to the service tech, Carmen, she finally tried to run this back through warranty and approve a rental. Was told to call her back Wednesday morning to confirm part was delivered. I tried calling Carmen, Tonya, and Richard (General Manager) for 30 minutes before I was able to get someone on the phone and all they could say was that the “part has been invoiced and should be here later this afternoon or 1st thing in the morning”. I have absolutely no hope in them resolving this in a timely manner or that this part (that has already been replaced) will have any effect. Further, the rental will only be approved for 5 days and I will be responsible past that period - just in time to try to travel for the holidays. Will provide further updates as I try to resolve this issue. Reviews @ allstarautomotive don’t bother responding - we’ve tried contacting you directly as well without any response and your communication here is a abhorrent attempt to save face. Please stop wasting my time and money and deliver this vehicle to someone capable of servicing and answering a phone. As this has resulted in undue hardships and charges for services undelivered, with my experience being well documented, this case will be presented to the BBB, CFPB, and pursued legally to recover damages if necessary. Pathetic. More

Very helpful I’ve never been to a better service department, they have went above and Beyond For me and my family.. great personal service wouldn’t use another I’ve never been to a better service department, they have went above and Beyond For me and my family.. great personal service wouldn’t use another service department! More

NO SERVICE AFTER THE SELL No customer service after the sell, purchased a 2017 $65,000.00 vehicle from them. Made an appointment for warranty service, had my truck the entire d No customer service after the sell, purchased a 2017 $65,000.00 vehicle from them. Made an appointment for warranty service, had my truck the entire day without a phone call and did not return messages. Finally get Paul on the phone and he tells me that they can't get to it until Monday and no there won't be a loaner. Go up there to get my vehicle and of course nobody is available from management to hear my complaint. The best part, my vehicle is on the lot with the windows down unsecured. Do yourself a favor and go to Salsbury More