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All Star Honda Abilene
Abilene, TX
1,798 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,798 Reviews of All Star Honda Abilene
July 05, 2019
Appointments mean nothing I had an appointment for 11 am. I arrived on time and checked in. I was told by the gentleman at the desk that there were only two mechanics in the sh I had an appointment for 11 am. I arrived on time and checked in. I was told by the gentleman at the desk that there were only two mechanics in the shop and they're pretty backed up right now. I had to be home so my wife could go to the doctor at 2:30 and he said it was possible that one of them could get to it by then so I decided to wait. Just before 1 pm they moved my car from the service entrance, but I didn't see it in the shop so I walked outside and they had simply parked it outside on the side of the building. A few minutes later the same guy from when I checked in came and told me there's no way the two guys are going to get to me. He explained that some days are really easy with getting people in and out and others are not as smooth. I asked what the point of appointments was if 2 hours after mine my car still hasn't been looked at? He said they're working on this problem with appointments. The staff was perfectly pleasant and respectful, but that doesn't change the fact that I wasted 2 hours of my work day for nothing. Not the first time this has happened to me either with them. The last time I had an appointment and didn't wait with my car, I dropped it off at 8 am and went to work. 8 hours later I call to see if it's ready and I'm told they are bringing it to the back right now to begin the work on it. So apparently appointments don't matter if you don't wait in the building for them to be done. More
by GILBERT3162001
Verified CustomerEmployees Worked With
I really can't remember anyones name so i just picked one, Jarrett Harris
July 04, 2019
The people At Honda were attentive and eager to please. Everyone with whom I came in contact at Honda went above and beyond to be sure that I was satisfied with the sale, and with the service provided. Everyone with whom I came in contact at Honda went above and beyond to be sure that I was satisfied with the sale, and with the service provided. More
by kisdaniels
Employees Worked With
Dennis Picasio, George Wooten, Adam White
July 03, 2019
Great experience with buying a new auto we had a great experience with our new auto purchase. we had the best sales person ever in Tashia Lynch. great service and very helpful in all aspects we had a great experience with our new auto purchase. we had the best sales person ever in Tashia Lynch. great service and very helpful in all aspects of our day at honda of Abilene, all team members extremely helpful and courteous. thanks, the Hardins. More
by ADH9225
Employees Worked With
Jacob Moniz, Tashia Lynch
July 03, 2019
Top Notch Debra was extremely professional and efficient in getting my car serviced and setting up appointment for my 10 year maintenance to be taken care of. Debra was extremely professional and efficient in getting my car serviced and setting up appointment for my 10 year maintenance to be taken care of. My Honda has driven like a champ since I drove it off the showroom floor 11 years ago, and I like to keep it maintained. And looking good. More
by TXANN3
Employees Worked With
Deborah McCoy
July 03, 2019
Friendly and Fast I came in for an oil change and was in and out in 30 minutes. Everyone was super friendly and it was a pleasant experience. I came in for an oil change and was in and out in 30 minutes. Everyone was super friendly and it was a pleasant experience. More
by carlesmi
Employees Worked With
Adam White
July 02, 2019
Excellent Customer service was excellent! They worked with me to get the EXACT car that I wanted and the add ons that I requested without pressure or a “hurry u Customer service was excellent! They worked with me to get the EXACT car that I wanted and the add ons that I requested without pressure or a “hurry up and get the sale” vibe or trying to sell me a different vehicle other than the one I requested. I appreciated being treated as an individual and not a sale. Time was taken out to show the pros and cons and really explain them to me if I did not understand. I’m really happy with my car and it’s thanks to them that I was able to get the car I wanted! More
by Chrisjean
Employees Worked With
Mike Camarillo, Ruben Yanez, Siara Barrera
July 02, 2019
Less than expected A simple warrantied seat belt repair. The part was ordered, the appointment was made: Upon arrival, I was told that it may not be finished today. (My A simple warrantied seat belt repair. The part was ordered, the appointment was made: Upon arrival, I was told that it may not be finished today. (My appointment was at 2 pm and I arrived at 2:06) oh, and I drove in from Brownwood, (a little over an hours drive) I used to be a service advisor, at 3 different dealerships in Midland. Probably 3 years worth of experience. So I know a little about the business. It seemed there was no communication from one service visit to the next. One of the other reviews mentioned several individual employees involved in a single work order. The poor guy that helped me really couldn’t answer any of my questions, he was more like a politician. He wouldn’t answer any of my questions straight out, so I finally quite asking questions. IF YOU ARE REALLY INTERESTED IN YOUR SERVICE DEPARTMENT, THEY NEED MORE TRAINING, OR MAYBE DIFFERENT TRAINING. I’m not mad, just being constuctive. Oh, the simple seatbelt repair took 3 hours. More
by SHELL_6183
Employees Worked With
Don’t remember his name
June 28, 2019
Good service The service was great I didn't know how long it take , but the warm cookies and good coffe added Greatly to waiting time. Debra help to answer my qu The service was great I didn't know how long it take , but the warm cookies and good coffe added Greatly to waiting time. Debra help to answer my questions and looked for all the repairs and adjusting That our car needed. Thank you Debra. It's good to know that we can count on Honda of Abilene for all our car needs. Guadalupe Olivar More
by OLIVAR
Employees Worked With
Deborah McCoy, Kendall Gunter
June 28, 2019
New Car I hadn't given a thought to what had to be done behind the scene to prepare the car I purchased for delivery, because the process was flawless. The w I hadn't given a thought to what had to be done behind the scene to prepare the car I purchased for delivery, because the process was flawless. The window tinting , as far as I can tell, was done perfectly. The exterior was immaculate. Everything works correctly. The tank was full. More
by Proud Passport Owner
Employees Worked With
Katey Thackerson, Tashia Lynch
June 28, 2019
Jessica’s review Took much longer than usual, computers down, had to hand write everything. Waited two hours for tire rotation and oil change. Low tire warning has c Took much longer than usual, computers down, had to hand write everything. Waited two hours for tire rotation and oil change. Low tire warning has come on two days in a row. More
by Jessiekin
Employees Worked With
Do not remember names a lady checked me in, a man did my paperwork and another lady took my money
