
All Star Kia Of Baton Rouge
Baton Rouge, LA

Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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⸻ Absolutely the Worst Experience – Avoid Kia of Baton Rouge My experience at Kia of Baton Rouge was hands down the worst I’ve ever had at a dealership. I brought in my 2022 Kia Telluride for rou Baton Rouge My experience at Kia of Baton Rouge was hands down the worst I’ve ever had at a dealership. I brought in my 2022 Kia Telluride for routine maintenance—oil change, tire rotation, and to address three recalls. I dropped it off around 12:15 PM and it was checked in by 12:36 PM. I returned at 4:30 PM, and it still wasn’t ready. I had asked for a car wash as well, which didn’t happen—apparently, no one was available to do it. That was disappointing but manageable. What wasn’t manageable was the rest. When I got in my car, I noticed the old oil change sticker was still on the windshield. That’s never happened in the 3.5 years I’ve owned the car. This made me question if the oil was even changed. The interval hadn’t been reset, and no one explained how to check it. It felt like I had to jump through hoops just to verify what they claimed they did. Then I checked my tires and realized they hadn’t even been rotated—despite charging me for it. If you know Baton Rouge and Prairieville traffic, you’ll understand how frustrating it was to call the dealership six times with no one picking up, all while trying to care for my newborn. I drove all the way back, only to be told by the service manager that I hadn’t been charged for the rotation (I had). Then he tells me they don’t use windshield stickers anymore for newer vehicles—which is news to me. He reviews my paperwork, sees the issue, and tells me someone in the service department said the tire rotation wasn’t done because the approval came in late. But if that was the case, why was everything else I approved completed without issue? It honestly felt like they didn’t expect me to notice—maybe because I’m a woman. But I noticed everything. They didn’t even call to ask about the tire lock, which would’ve been necessary to do the rotation in the first place. The cherry on top? The manager says, “Let me take over now and get it done.” But at that point, I didn’t have time—I had a newborn in the car. He says it would only take 5–10 minutes, but that just made it worse. If it was that quick, why didn’t it get done in the FIVE hours my car was already there? I will never return to this dealership. My sister was planning to buy a 2025 Sportage tomorrow, but we’ll be taking our business elsewhere. Unprofessional, unsympathetic, and completely disappointing. 0/10 – do not recommend. More
All Star Kia, where apathy and high prices meet! You'll pay a lot of money for basic service and wonder about your car. You'll get no updates, your calls will wait a day before they are returned You'll pay a lot of money for basic service and wonder about your car. You'll get no updates, your calls will wait a day before they are returned and best of all, when you do finally get to your service advisor, they're "style" is to make you feel like a bother to them. You'd be better served driving out the Denham or really anywhere else. There is simply no way another entity beats All Star when it comes to the trifecta of high priced repairs, abysmal service and complete apathy. More
The sales staff was excellent with Stacey Orlofski(spelling my apologies) in our Nissan used purchase. Jeremy in finance explained costs and options/rates available and expedited the loan. Ou Orlofski(spelling my apologies) in our Nissan used purchase. Jeremy in finance explained costs and options/rates available and expedited the loan. Our experience was stellar! More
Kia service at Baton Rouge Kia was a very frustrating event. The TPMS system on my EV6 when working shows the tire pressure on each tire and is shown on the display. The tpms quit working and just displa event. The TPMS system on my EV6 when working shows the tire pressure on each tire and is shown on the display. The tpms quit working and just displays CHECK TIRE PRESSURE MONITOR “SYSTEM” The mechanic after 2 1/2 hours comes out and says that there’s a slow leak in one of the tires it has 36.6 psi and because of this the System is out. Now I’m not a certified kia mechanic but It seems extremely unlikely that a slow leak would cause system failure. I knew the tire had a very slow leak and kept a close watch on it. It was losing about 1 psi in 3 weeks or so. I could write a book about other problems wit my EV6. Main issue is it appears to be wide spread incompetence and lack of training at all kia service locations I have encountered. More
This was a rude nightmare. I'm copy and pasting my Facebook post as to not waste any more of my time on a company that made me feel like a waste of their time. After being I'm copy and pasting my Facebook post as to not waste any more of my time on a company that made me feel like a waste of their time. After being strung along for several days, continuing to be given the same deal I made very clear wouldn't work, I was literally screamed at over the phone, belittled, disrespected, talked to and treated in a way I doubt would have happened if I were a man instead of a woman. After listening to the MANAGER I was speaking with both scream at me and beat his fists on his desk for quite some time, before I was hung up on I was told to "Be Gucci". Be. Gucci. I'm not sure what Kia's policies are but I doubt any of the things I had to deal with yesterday are one of them. By far the most unprofessional and disrespectful company I've EVER dealt with. I highly suggest you take a close examination of your “management" if your company wants to be able to find success against internet dealerships. More
My experience with Kia on Seigan was described as one from xxxx. I had to get my own rental car without assistance from the service advisor and I had to call about my own warranty because the people ther from xxxx. I had to get my own rental car without assistance from the service advisor and I had to call about my own warranty because the people there were incompetent about the warranty process. It was hard to get in touch with someone because no one would answer the phone. My experience was truly a nightmare. Someone broke into my mother's car and stole her eyeglasses, and went through all her personal belongings. The personnel in the service department confirmed this situation, but they could not confirm which staff member opened the car and assessed my mom's personal items and information. I called the police and my mom filed a police report. This is bad customer service. More
Slow to return text, slow to return call, tried to sell a different trim than I ask for. Will not call this dealership for a car. different trim than I ask for. Will not call this dealership for a car. More
They sell cars but not care about the service on the cars they sold. I bought 2021 Telluride November last year. This one recently had crack on the passenger side door window. All Star Kia asked me to come w they sold. I bought 2021 Telluride November last year. This one recently had crack on the passenger side door window. All Star Kia asked me to come without knowing they do not have right windows. They just added more cracks during the openning the side of the door. Then, they say that they cannot receive a right eindow because of problems manufacturer and UPS. Near two months have passed and I vidited three times during the time, because they never updated me. Instrad , they are just boasting they will fix it, if all problems arre solved. My fundamental question is who can receive the right parts, if a dealer service cannot? I suspect it is only because of their lack of respondibility. More
In my 29 yrs in service, training, leadership, and sales ... I am #9 out of 21 people since Feb/ Mar 2018 that say this place is unrecommendable. I am dealing with the Service Dept. and Nicholas. 👏 They we ... I am #9 out of 21 people since Feb/ Mar 2018 that say this place is unrecommendable. I am dealing with the Service Dept. and Nicholas. 👏 They were able to get me a rental when I could not on Mardi Gras through Enterprise down the street and they told me the obvious issue of a bad starter. I am still waiting on an overdue call as to why my car stalled out. I am losing money, time, and patience that could have been used on buying a car. I am going to take a chance to say they have so much business or they're too busy fixing mistakes, they don't need more business. BTW a new starter here cost me over $750 in various ways. Can you afford that money? I am no mechanic or fool. Double check before you buy, take care of your car, and save your money. Invest in yourself first. Applied and shared knowledge build empires. Oppress the masses and the money goes away. #timespeaker #transformation #inspiration #motivation #education #transformedsage #trainingleadershipcoaching #katatlc More
Fantastic Service Chris and Erik worked with my wife to get her back on the road, ON A SATURDAY ! I was 650 miles away and needless to say , Very Anxious regarding her Chris and Erik worked with my wife to get her back on the road, ON A SATURDAY ! I was 650 miles away and needless to say , Very Anxious regarding her only transportation being in drivable. They both worked together, treated us both like Family, and were in constant contact with me during the process. Your Dealership is Blessed to have such wonderful people taking care of your customers! Thank you all again More