I was looking to purchase a 2012 Toyota Highlander, last Friday, June. I had been to Diehl Toyota earlier in the day (met immediately upon entering).
My husband was in A. Crivelli Subaru Dealership (we were met within 10 seconds of entering) next door finishing the paperwork for his new Forester, so I thought I'd get some info from Allegheny Toyota and look at the Highlanders that they had in stock.
I was in the lot looking at Highlanders for at least 10 minutes. No one came out to see if I needed help.
I went inside. Looked around the showroom. Still, no one asked if they could help me. I then went over to look at a 4Runner that was beside the salesmans cubicles, thinking that if I looked at the vehicle, which was infront of them, that someone would come over. They weren't busy, except for chit chatting and drinking coffee!!!I continued to stand there, looking in their direction. No one got up. Several workers (service?) passed by during my 25 minutes of standing there, but none of them cared enough about the dealership to ask if I needed help. Yes, I could have asked for help, but I shouldn't have to in a car dealership. A dealership that really wants to sell cars would be, should be, aggresive, helping a potential customer immediately.
After 25 minutes of standing there, feet from all of the salesmen, I went to the service area. Asked to see the manager of the dealership and was taken to him directly. He did apologize, but the damage was done. He tried making excuses for the salesmen, but are no excuses. Because I was a woman alone??? Hopefully not, but it is either that or the salesmen didn't want to sell at $36,000 vehicle.
I went to Diehl Toyota and purchased my Highlander where I was treated well. If Allegheny Toyota was the first Toyota dealership I went to, I may not have gone to another. I had looked at Subaru Outbacks, which is what my husband liked. It would have been very easy to have just gone next door and purchased an Outback.