"Unexpectedly Refreshing and Pleasant Experience"
- Dave Campbell
I purchased a new 2018 GMC Canyon from Allen Cadillac GMC. Andrew Wells was the sales rep that handled my transaction and he was very helpful, straight forward and very respectful of my wishes and my time. At no time did I feel like there were any hard sell tactics nor did I feel like there would have been any hard feelings if I had walked away from the deal. Andrew had a full command of the specifications, features and benefits of the vehicle and was fully conversant in the Allen Cadillac GMC sales procedures. Michael Leydon was the managed the financial aspects of the deal with professionalism and courtesy. What I most appreciated about the experience is that at the outset I stated that I did not want to be up-sold or be pressured at signing to add a bunch of extras to the deal. Both Andrew and Michael were very respectful and did not try to pressure me into anything. I would be happy to recommend Andrew, Michael and Allen Cadillac GMC to anyone.
I called and spoke to jay Valjee about a
2012 CTS coupe, they said the car was still available, I told him I would drive down to the dealership to purchase
The car the next day. I called again
And spoke to receptionist that I was on my way down to Laguna to purchase the car, she said fine and would let jay know I was coming ! I was driving from Torrance ca.
When I got there, jay greeted me and told me that they just sold the car !
You can imagine how pissed off I was !
Stay away from this dealership !
I drove over an hr. Expecting to buy the car , xxxxing waste of time !
Employees Worked With
"Unable to Diagnose"
Dealer was unable to diagnose problem and failed with customer service on Saturday. Have to take it in a second time but they are providing a loaner which is good. Don seemed to do the best he could but I think the dealer might be overwhelming their staff. Management problem? Not sure. I might change my recommendation depending on how it goes tomorrow. We will see.
By the way, whoever responded to the negative review needs to do better. Recommendation: don't respond to a really bad review until you've spoken with the customer. You're going through the motions. You'd be better served to ignore it.
Employees Worked With
Don in Service