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Allen Chevrolet Cadillac

Monroe, MI

Overview
Employees
Reviews
Vehicles
4.3
1,835 Reviews
We are your Monroe Cadillac dealership serving Toledo Cadillac drivers. At Allen Chevrolet Cadillac, our commitment is to our customers and the community. We strive to exceed your expectations by delivering outstanding customer service and satisfaction while helping support the Monroe community.
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15180 South Dixie Hwy

Monroe, MI

48161

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Showing 1,835 reviews

April 26, 2023

Mike was absolutely amazing with our recent vehicle purchase. Would highly recommend him to anyone buying More

by Amanda.seabolt316
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 27, 2023 -

Allen Chevrolet Cadillac responded

Hi Amanda.seabolt316, We appreciate your 5-star review. We are delighted to hear Mike was excellent with your buying experience. We hope to see you soon. Take care. Sincerely, John Allen, General Manager

Helpful
April 21, 2023

Alayna Schweda was a pleasant salesperson who made my new car lease a fast and simple matter. She is topnotch. More

by Richard
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alayna Kinchsular
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2023 -

Allen Chevrolet Cadillac responded

Hi Richard, Thank you for your 5-star review. We are delighted to hear Alayna made your car purchase excellent. We hope to see you soon. Have a great day. Sincerely, John Allen, General Manager

Helpful
March 28, 2023

Price was marked on cars. com for $84k(approximately) After talking to the dealership they raised the price up by $10,000 more than advertised on your website More

by troyclarkmba
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Tina White
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Mar 29, 2023 -

Allen Chevrolet Cadillac responded

Hi troyclarkmba, Thank you so much for sharing your feedback. We regret to hear of your dissatisfaction. Please be patient with us as we investigate your claim. If you wish to speak with us directly, please feel free to call us at (734) 441-3889 Sincerely, John Allen, General Manager

Mar 29, 2023 -

troyclarkmba responded

John, I appreciate you looking into your company unethical practices of bait and switch. I've also reported this to cars.com because I believe the pricing should be completely transparent. With that level of transparency I wanted to correct some information. The price on the website of allenchevy.com was actually priced $15,000 over MSP vs the advertised price on cars.com. The rep that I talked to said they had just lowered it to $10,000 over MSP which was still ridiculous considering it was being reported as $84K (approximately) on cars.com. While I personally don't have a problem with you charging $15K over book value (I get it supply and demand) I do have an issue with you engaging in false advertising practices resulting in me wasting my time. If you need the specific car please let me know as I'll be happy to provide that information as well

Mar 30, 2023 -

Allen Chevrolet Cadillac responded

Hi troyclarkmba, We apologize for any inconvenience. Third party providers such as Cars.com do not have access to accurate pricing information for new vehicles, so they display the MSRP. We are very upfront about all of our pricing, which is why we disclosed accurate pricing after you contacted us. If you have any questions, please feel free to contact us at 734-621-4759. Thank you. Sincerely, John Allen, General Manager

Mar 30, 2023 -

troyclarkmba responded

I'm sorry but will have to agree to disagree about your upfront pricing considering it wasn't till the 3rd phone call that this information was relayed to me. I have spoken with a representative from Cars.com, along with looking at C8's since their release in 2020 so I know your second statement is also a lie. I've also notified General Motor about your illegal marketing tactics so we will see how they feel about it. At the end of the day there is only one boss and that is the customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else which is what I plan to do. If I thought it would change something than I would absolutely call you but considering I feel like you would just continue to lie to me I'm not sure it would serve any purpose. Truthfully I only reached out because I felt like this would be something your company would WANT to improve, would WANT to correct, and would appreciate the honest feedback, so that others wouldn't be deceived like I was Troy Clark xx, MBA, PhD 812-208-8084

Helpful 1
March 12, 2023

The experience was ok. I feel that the buying mgr tried to get over on me. He didn't want to give me a quote for my trade in. Until my credit score was taken. I don't unde More

by Jonathan.stoddard
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brittany Bening
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 13, 2023 -

Allen Chevrolet Cadillac responded

Hi Jonathan.stoddard, Thank you for taking the time to leave us your feedback. Customer satisfaction is our #1 priority, and we’re always looking for ways to improve. We are glad to hear you found the truck you wanted. We hope to work with you again soon. Have a great day! Sincerely, John Allen, General Manager

Helpful
March 08, 2023

They ripped off a women. . Kinda the old scam game, she was charged for things my lawyers never heard of... only wanted her free oil change. More

by Petepacific
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Obywanna , Danny Ruiz
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Mar 09, 2023 -

Allen Chevrolet Cadillac responded

Hi Petepacific, Thank you so much for sharing your feedback. We regret to hear of your dissatisfaction. Please be patient with us as we investigate your claim. If you wish to speak with us directly, please feel free to call us at 732-242-4200. Sincerely, John Allen, General Manager

Mar 09, 2023 -

Petepacific responded

Should have done that one of the 7 times i called!!!!! I already did a fraud claim with my credit cards, you guys are scammers!

Helpful 2
March 01, 2023

Alayna Schewda made the buying experience so easy and effortless I would recommend her to anyone! More

by emcollins43
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nolan Kinchsular
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alayna Kinchsular
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jess
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Mar 01, 2023 -

Allen Chevrolet Cadillac responded

Hi emcollins43, Thank you for your 5-star review. We are glad to hear Alayna made your buying experience effortless. We are looking forward to seeing you soon. Have a great day. Sincerely, John Allen, General Manager

Helpful
March 01, 2023

Everyone very nice and accommodating. Kept me updated. Finished when they thought it would be. More

by marran37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nolan Kinchsular
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 02, 2023 -

Allen Chevrolet Cadillac responded

Hi marran37, Thank you for your 5-star review. We are glad to hear you were satisfied during your visit. We hope to see you soon. Have a great day. Sincerely, John Allen, General Manager

Helpful
February 11, 2023

Joe Donavan was the very best! He made a very big process simple and I drove away with the car I loved! I’m so happy and you will be to if you have Joe’s help! More

by Victoria iaquinta
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Donovan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 13, 2023 -

Allen Chevrolet Cadillac responded

Hi Victoria iaquinta, We appreicate your 5-star review. We are glad to hear Joe made your buying process simple. We hope to see you soon. Have a great day. Sincerely, John Allen, General Manager

Helpful 1
February 05, 2023

Rachel was very nice and helpful. She followed up with me as she said she would. More

by DJ
Recommend Dealer
Yes
Employees Worked With
Rachel
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Feb 06, 2023 -

Allen Chevrolet Cadillac responded

Hi DJ, Thank you for your 5-star review. We are delighted to hear Rachel made your buying experience excellent. We are looking forward to seeing you on your next visit. Have a great day. Sincerely, John Allen, General Manager

Helpful
January 25, 2023

Drove from Toledo to Monroe because we wanted to test drive a Cadillac XT4 and there were none in Toledo. We were met by Joe Donovan who was very pleasant and helpful. We had no intentions of purchasin More

by ibcyb
Recommend Dealer
Yes
Employees Worked With
Joe Donovan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 25, 2023 -

Allen Chevrolet Cadillac responded

Hi ibcyb, Thank you for your 5-star review. We are delighted to hear Joe was excellent during your experience. We are looking forward to seeing you soon. Have a great day. Sincerely, John Allen, General Manager

Helpful 1
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