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Allen Chevrolet Cadillac - Service Center

Monroe, MI

3.7
951 Reviews

951 Reviews of Allen Chevrolet Cadillac - Service Center

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November 30, 2020

The individuals I've dealt with were very kind with communication. Although, my request in several occasions where to obtain my gas cap key, and unfortunately I never did. Because it was in a weekend More

by MANIOLEILANI
Recommend Dealer
No
Employees Worked With
Mike Johnson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2020 -

Allen Chevrolet Cadillac responded

Thank you so much for sharing you feedback. We apologize for the inconvenience. Unfortunately on weekends, our body shop is closed and sales does not have access to vehicles in the shop due to security reasons. The vehicle was totaled and the insurance company had the vehicle towed the following Monday before we could gain access to the gas cap key, which unfortunately is not something that we can control. Please let us know if we can do anything to help. Thank you! Sincerely, John Allen, GM

November 30, 2020

I've always went to Allen Chevy for all my cars and their needs and I'll contuine to do so. Thanks for the great experience More

by FREDZURCHER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Sauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Stoddard, Keith Cousino, Danny Ruiz, Emily Roe, Danielle Sindel
Dec 01, 2020 -

Allen Chevrolet Cadillac responded

Thank you for choosing Allen Chevy Cadillac for all of your car needs. Your loyalty and trust are appreciated and we look forward to serving you again soon. Best, John Allen, GM

November 29, 2020

I had a great experience when i went to get my oil changed. Didn’t take too long and I was out of there in no time. I was recommended here by Josh Kimbrell. More

by LBATHGATE1211
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Kimbrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2020 -

Allen Chevrolet Cadillac responded

Thank you for the 5-Star rating for Josh and for choosing Allen Chevrolet Cadillac to address your service needs. We look forward to providing you with 5-Star service again down the road. Sincerely, John Allen, GM

November 28, 2020

I’ve always had great service at Allen Chevrolet. I go for every oil change there also. They are fast and efficient and clean. Always a job well done. More

by hsstibel
Recommend Dealer
Yes
Employees Worked With
Keith Cousino
Nov 30, 2020 -

Allen Chevrolet Cadillac responded

Thank you for your recent service visit. It's always a pleasure assisting you and we look forward to any future visits. Sincerely, John Allen, GM

November 25, 2020

I will never return to Allen for sales or service. Too many chances given and bad experiences. Lying sales man, rude service manager. Sales man lied about price and then wouldnt speak to me when I got the More

by RLEHR728
Recommend Dealer
No
Employees Worked With
Mark Williams
Nov 30, 2020 -

Allen Chevrolet Cadillac responded

Thank you so much for sharing you feedback. We regret to hear of your dissatisfaction and truly apologize for any inconvenience we may have caused. We hope that your positive experience with Mark will afford us an opportunity to do business with you again in the future. Sincerely, John Allen, GM

November 24, 2020

Happy to have a dealer like Allen close to me thanks for all ways taking care of the problem in a timely manner I really appreciate you More

by Danielgaw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Sutherland , Keith Cousino
Nov 25, 2020 -

Allen Chevrolet Cadillac responded

Thank you Daniel for the great review. It is good to know that we've provided you with an outstanding level of customer service. We hope to work with you again soon. Sincerely, John Allen, General Manager

November 23, 2020

For my first time visit it was professional, would like a appointment time not a first come first served. I don’t want a wait and see if we get to it. More

by JOSEPHPETERS1951
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Cousino
Nov 24, 2020 -

Allen Chevrolet Cadillac responded

Thank you so much for sharing you feedback. We regret to hear of your dissatisfaction as it is always our goal to provide 100% satisfaction. We apologize for inconvenience we have caused and hope to earn your business again in the near future. Best- John Allen, GM

November 23, 2020

I have had my car serviced twice there and both times solved the problem in a timely manner did great work and would recommend and return without a doubt thank you for your service More

by Money
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Cousino
Nov 24, 2020 -

Allen Chevrolet Cadillac responded

Thank you for choosing Allen Chevrolet Cadillac to handle your car needs. It's be a pleasure assisting you with your recent service and we look forward any future visits you may need. Best-John Allen, GM

November 21, 2020

Ive really needed a oil change for some time, but never had the time. Since I had a coupon I went to Allen Cherolet an hour before closing. My fault, the guy rushed me in and out, giving me that feeling More

by CASMARGRAPHICS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Keith Cousino
Nov 23, 2020 -

Allen Chevrolet Cadillac responded

Thank you so much for sharing you feedback. We regret to hear of your dissatisfaction. Please be patient with us as we look into your claim. If you wish to speak with us directly, please feel free to call us at 734-242-4200. Sincerely, The Allen Chevrolet Cadillac Team

November 20, 2020

always very professional, friendly and gets the job done in a timely manner. allen chevrolet cadillac is the only place we get and take our vehicles!! More

by susieshopper
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris
Nov 23, 2020 -

Allen Chevrolet Cadillac responded

Susie, your kind words and praise. We're so glad to see such positive feedback and look forward to serving you again soon. Sincerely, John Allen, Owner

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