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Allen Chevrolet Cadillac - Service Center

Monroe, MI

3.8
952 Reviews

952 Reviews of Allen Chevrolet Cadillac - Service Center

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November 01, 2020

Brad was outstanding. He kept us updated. The estimate was spot-on. Completed work as stated. Seamless work ethic showed in final product. Would reccomend and return. More

by VINJAMIE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Porter
Nov 02, 2020 -

Allen Chevrolet Cadillac responded

VINJAMIE, thank you for your positive review and recommendation. We appreciate your business and look forward to your next visit. Best, John Allen, General Manager

November 01, 2020

Even though I had a very huge unexpected Mechanical expense/issues, the service department was outstanding. Praises to Keith for such great work! Much appreciated. Thank you! More

by nettyk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Cousino
Nov 02, 2020 -

Allen Chevrolet Cadillac responded

Thank you for your kind review. We welcome you back anytime, nettyk. Best, John Allen, General Manager

October 31, 2020

The service was good. Keith took good care of me. The fact that I keep having to bring my car back for repairs after Allen sold it to me in July is my problem with this place. More

by CARS3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Keith Cousino
Nov 02, 2020 -

Allen Chevrolet Cadillac responded

Thank you so much for sharing, we regret to hear of your dissatisfaction and want you to know that all of our team members appreciate your feedback. Understandably, repair needs vary from vehicle to vehicle but rest reassured our team is here to help with anything you may need addressed. Best- John Allen, General Manager

October 30, 2020

I had set an appointment to get an oil change and tires rotation. I was on time and was in and out in 15 min. Very fast and professional. More

by STEPHANIE122382
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Cousino
Oct 30, 2020 -

Allen Chevrolet Cadillac responded

Thanks for such a delightful 5 star review, STEPHANIE122382. We truly appreciate it and hope to work with you again. Sincerely, John Allen, GM

October 29, 2020

I had to take my car in with out an appointment. They were very nice and fixed the problem as soon as possible. I was offered a ride home. The part was under warranty, so there was no charge, except for More

by ROSENISLEY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Cousino
Oct 29, 2020 -

Allen Chevrolet Cadillac responded

Always a pleasure assisting valued customers like you! We're so appreciative of your business and are always glad to help. It's been a pleasure, if there is anything else we can do for you, please don't hesitate to give us a call. Sincerely, John Allen, General Manager

October 29, 2020

Fast and friendly service with no appointment needed. Comfy waiting room with coffee and TV. Really like their style. quick, efficient. Thorough. Good good good More

by MIKETAYA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Cousino
Oct 30, 2020 -

Allen Chevrolet Cadillac responded

Thank you for the great review, MIKETAYA! We are happy to know that you enjoyed our services. We can't wait for your next visit! Sincerely, John Allen, GM

October 28, 2020

After buying my truck from you I couldn't get the new tires I got put on during an oil change because they didn't also come from you. You already had my vehicle purchase business when I bought my truck. More

by BONDSLLOYD
Recommend Dealer
No
Employees Worked With
Oil change people / quick lube
Oct 29, 2020 -

Allen Chevrolet Cadillac responded

We apologize for any inconvenience. At Allen Chevrolet Cadillac our first priority is our Customers Safety. Installing customer supplied parts that have a significant role to your vehicles safety features is normally not recommended at most licensed repair facilities. The Express Oil Manager was only enforcing company policy with intentions of proper safety And liability. At times with documented liability disclosers we can make an exception For installing customer supplied Tires. Feel free to contact myself for Additional information on this matter. Thank You Tim Sutherland Fixed Operations Manager 734-242-4200 ext. 4760

October 28, 2020

Went in for oil change, had friendly customer service, The service was great I was in and out in a timely manner. The quality of service is always great, along with fair pricing. More

by LITTLELINDA67
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Cousino
Oct 29, 2020 -

Allen Chevrolet Cadillac responded

Thanks for choosing Allen Chevrolet Cadillac as your preferred service provider. We're so pleased to hear you had a friendly and timely experience with us. Thank you for your business and the 5-Stars! We look forward to serving you again soon. Best- John Allen, General Manager

October 27, 2020

Excellent service. It was Very convenient to drop off at a time that worked for us. Friendly staff and clean wait room which is very important More

by JERRYLAWSON911
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Cousino
Oct 28, 2020 -

Allen Chevrolet Cadillac responded

Jerry, it is so wonderful to hear that our team provided you with excellent service. Thank you for your business and the perfect rating. We look forward to providing you with the 5-star service your accustomed to again very soon. Best, John Allen, General Manager

October 27, 2020

Vary and complete oil change clean shop thank you for the discount see next time enjoy the weather good job on keeping your lot full of cars More

by RHAC1960
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2020 -

Allen Chevrolet Cadillac responded

Thank you for choosing Allen Chevrolet Cadillac to handle your service needs. Your honest feedback is appreciated and we can't wait to serve you again soon. Best- John Allen, General Manager

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