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Allen Chevrolet Cadillac - Service Center

Monroe, MI

4.0
941 Reviews

941 Reviews of Allen Chevrolet Cadillac - Service Center

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July 11, 2018

Highly recommend! Chris is service is so helpful and always treats me and anyone I send there with the best customer service. The first time I had brought my previous v More

by knay016
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
CHRIS TRPEVSKI
Jul 13, 2018 -

Allen Chevrolet Cadillac responded

Dear "knay016," Thank you for your complimentary review! Chris works very hard and is not often recognized in a public forum, when he deserves to be. He spends time with customers to explain any repairs that are necessary on their vehicles and then oversees the implementation of those repairs. He is courteous, conscientious and kind and we thank you for acknowledging those qualities. Stanford-Allen has been building great customer service practices so that the client can experience concierge service in an automotive atmosphere. We don't want clients to feel like they're at a dealership, which can be stressful. We want customers to know that they are among friends, and Chris definitely does that very well. Thank you for choosing Stanford-Allen and we hope to see you again in the future. Take care and be safe, Michelle J Hughes for the management team at Stanford-Allen Chevrolet Cadillac

April 11, 2016

Not the best Experience Engine was chugging & cutting out bad, RPM's dropping 500. Dealer could not find any problem. i said it seemed like trans was not down shifting in tim More

by badcardeals
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris trpevski
Apr 13, 2016 -

Allen Chevrolet Cadillac responded

We are very sorry for this negative experience. This is not the type of customer service Stanford Allen Chevrolet is known for and truly is unacceptable. It is frustrating enough to experience this type of vehicle concern that can cause major inconveniences. Chris normally displays the upmost respect and empathy in this type of situation and exceeds his customers expectations, we are very sorry for not providing the level of Customer Service that all of our customers deserve. The Service director would like to reach out to you, make amends, and redeliver a satisfying experience.

February 05, 2016

Great customer service and repair!! Any time my 2007 Cadillac DTS needed service i always took it to Standford-Allen for repair. Chris in the service department was exceptionally helpfu More

by MikeA07DTS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Trapevski
November 30, 2013

I brought my 2008 Nissan Altima to their body shop to have a few repairs done on it. They weren't able to get my vehicle in right away, but they were so accommodating and fixed my mirror so I could see a More

by jrtremblay1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Body Shop
November 30, 2013

I brought my 2008 Nissan Altima to their body shop to have a few repairs done on it. They weren't able to get my vehicle in right away, but they were so accommodating and fixed my mirror so I could see a More

by jrtremblay1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Body Shop
July 17, 2011

I needed to have my cts in for the oil change that comes free with the caddy. Craig picked the car up did the service and washed it and brought it back to me in perfect shape. Chris took care of a recall More

by caddygirl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
chris service and craig sales
July 11, 2011

I purchased a 1998 S10 at Alen Chevrolet brand new with 2 miles and now I have 108,000 on it and never had a problem with it.My 2004 Chevy Colorado I just took it there they gave me excellent service and eve More

by bkerste
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Wise
July 11, 2011

We own 2 cars that have been serviced here at Allen Chevrolet. I like bringing my cars here because I trust that any problems will be found and fixed. The Malibu was my dad's car until he gave it to More

by LuAnneMaciolek
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris
July 11, 2011

The service at Stanford-Allen have been good over all. The customer service has been great, including the time to get the vehicle in for repairs and the time it takes to complete the job. More

by kkerste
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Trpevski (service consulant)
January 05, 2011

Our vehicle was in for body and warranty work. The free loaner was a nice surprise! Very understanding and good people to deal with. They worked with us until we were satisfied, always with a smile. We More

by swedeheart
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris C., Dan W., Kevin K.
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