Allen Honda

Allen Honda is #1!! Allen Honda is awesome!! Rusty Skinner, Megan Wells and the entire AH family are exceptional. Rusty has been my salesman and friend for years, and alw Allen Honda is awesome!! Rusty Skinner, Megan Wells and the entire AH family are exceptional. Rusty has been my salesman and friend for years, and always works over and beyond all expectations. Megan made the process so smooth and easy. I am at home at Allen Honda, thankfully! The no stress dealership! Jodie Hodges More

Friendly, forthcoming atmosphere. Thank you to Megan answering all of my questions without issue. She was very approachable and greatly reduced the stress of getting a new vehicle. Thank you to Megan answering all of my questions without issue. She was very approachable and greatly reduced the stress of getting a new vehicle. More

Purchase of the Honda My sales consultant was Jason Haywood. Jason was very courteous and helpful in the sales transaction. We purchased a new 2016 Honda Civic. Jason tr My sales consultant was Jason Haywood. Jason was very courteous and helpful in the sales transaction. We purchased a new 2016 Honda Civic. Jason treated us well and was an incentive towards us purchasing the car. More

Found a fantastic car, got great service alongside it Due to an unfortunate car accident, I was out of a car and in desperate need of one. My family has always been loyal to Honda, so I visited their deal Due to an unfortunate car accident, I was out of a car and in desperate need of one. My family has always been loyal to Honda, so I visited their dealership. Matthew Cox was the representative that worked with me, and it was a pleasure to do business with him. I've never bought a car before, yet he had the patience to help me decide on a car that I liked and work with me through the process of acquiring it. He, along with Shirley Macik and Rusty Skinner, gave me advice on financing and loans that was accurate and extremely helpful to a novice like me. When I needed help on circumstances regarding my down payment on my new car, they were understanding and did not badger me endlessly. Overall, it was a superb experience. Thank you guys! More

Since Kyle (former director of Service) left, poor service The dealership is great but the Service is very bad since Kyle, the former director of Service, left. To summarize: there is a great disorder since. A The dealership is great but the Service is very bad since Kyle, the former director of Service, left. To summarize: there is a great disorder since. Appointments often not kept (people must wait long), reparations often not satisfactory and the car must be left there because of persisting problems or it must be brought back, and communication is poor. This is my experience and the experience of several of my friends. We use Honda cars because of the formerly excellent service at Allen Honda. Good service is the most important factor of choosing a car. We are now considering different manufacturers. More

Great Car, Better Customer Service Very pleased with my car and the overall experience at Allen Honda. Customer service was especially good. Matthew Holmes and the entire team were fri Very pleased with my car and the overall experience at Allen Honda. Customer service was especially good. Matthew Holmes and the entire team were friendly, professional, and extremely quick to help both during the purchase and follow-up. More

Found the perfect car quickly! Excellent Service!! I had a great experience at Allen Honda! Holly is amazing. She listened and understood what I was looking for. Then found the perfect car and value fo I had a great experience at Allen Honda! Holly is amazing. She listened and understood what I was looking for. Then found the perfect car and value for my needs, her first choice...without needing to waste time. Everyone involved made the sale quick and comfortable, and they accommodated my special circumstances. Relaxed environment. I am VERY pleased with my choice going to Allen Honda. More

Wonderful Wow! I cannot say enough great things about my first car buying experience with Allen Honda and Jason Haywood. He was amazing, friendly, personable, a Wow! I cannot say enough great things about my first car buying experience with Allen Honda and Jason Haywood. He was amazing, friendly, personable, and truly cared that I got a car I liked and could afford. The family at Allen Honda was incredibly patient and worked with me to get all the correct documentation. They made my parents and I feel at ease and eliminated any car-buying stress. The whole process was painless and exciting. Financing with Kat Ballweg was smooth and the customer service was excellent. Thank you Jason, Kat and Allen Honda for making my experience so wonderful! More

Sales staff is decent - service department needs help I've been going to Allen Honda for over 20 years. I've only purchased one car from Allen (a Honda Civic over 20 years ago), but I have had my other Ho I've been going to Allen Honda for over 20 years. I've only purchased one car from Allen (a Honda Civic over 20 years ago), but I have had my other Hondas serviced here over the years and checked out new cars many times. The sales staff has always been very friendly. So I don't have any issues with sales and would still consider Allen for a new Honda purchase. At least until today. Their service department needs help. I'm not sure what is going on over in that department, but the quality has deteriorated the last few years. Recent examples: a service adviser trying to tell me I needed a timing belt change even though my CR-V has a timing chain, not a belt. Another time the service adviser said I needed to replace the battery, which I declined. I took the battery to an auto parts store to be tested, and it was fine. The last several times I have had my cars serviced, they did not wash them. The cars are older, and one doesn't look so hot anymore, but every other Honda dealer I go to always washes the cars after servicing them. Someone left a streak of grease on my headliner by the sun visor. Once, the antenna was unscrewed and left in the passenger seat after service. Not sure why since I did not ask for the radio to be checked, and they did not wash the car, so I don't know why they would remove the antenna. These are all small things, but indicative of the sloppiness/shadiness that pervades their service department. Today was the last time I will go to Allen for service though. I went in for an oil change and to see if they had time to perform an alignment and check my brakes or if I would have to schedule for those. I parked in the breezeway and saw the service adviser was busy with another customer. After waiting a while, I went into the office. Everyone was busy at their computers so I waited. No one asked if I needed help. Then two customers pulled in behind me, and another service adviser came out the back and rushed by me to help the guy that had just pulled in behind me. I figured that guy had an appointment, so I didn't say anything, but then I overheard that he was a walk-in as well. So I waited some more, and then the other service adviser came in and started helping the second guy that had pulled in behind me (another walk-in). At that point I just left. No one ever spoke to me or asked if I needed help. The new building they are constructing next door looks like it will be nice. I just hope they give the service department a good overhaul when they move over there. More

#1 Best experience by far Never thought I'd be driving a newer model vehicle after being turned down by other dealerships I've had dealings with before. I had a 2012 model with Never thought I'd be driving a newer model vehicle after being turned down by other dealerships I've had dealings with before. I had a 2012 model with 90,000 miles and wanted something better and newer but the other dealerships kept asking for 10,000 dollars or more so I figured I was stuck till I decided to stop by Allen Honda which I've never been at before and was very surprised that they were willing to help me out. By the time I knew I was driving a pre owned newer model and with way way less miles and a better deal over all. Remember this name Holly Ellison because I sure will. She was helpful and kind till the end. Straight shooter and no messing around. She was willing to even help me out of her days off, who does that? Well she did and with a smile at that. Best sales person I've ever had to deal with, if I could I would buy another vehicle today from this dealership and this sales person. But since I don't need another vehicle at this point I will sure be back when I do with no hesitations what's so ever. I would HIGHLY RECOMMEND Holly Ellison and Allen Honda for your future purchases and will have no problem telling my friends and family about my experience that makes Allen Honda #1 in my book. Oh and one more wonderful person I also met while I was there, first impressions to me are a big deal and I must say Ms. Shirley Macik in finance was as sweet and kind as can be. Plus a college football fan at that. Gotta love her. I was blessed meeting these two wonderful ladies. Once again a big big big thanks goes out to Allen Honda, Holly Ellison and Shirley Macik for this experience your the best ever. More