On Thursday Sept 23, I took my van into Allen SAmuels in Aransas Pass to have my DEF system sserviced. I explained to them the importance of needing my van by Monday for a program for Veterans with disablities. "If it couldn't be fix by then let me know now", is what I said to them. They tell me the codes that it is showing and say it will be done. They say that the DEF pump has failed and it needs replacing. At approximately 2pm on Saturday I am notified that it is fixed and the cost is $2100. I arrange payment and go to pick up my vehicle. I am then told that all the warning lights will reset after I drive the vehicle 55mph for one hour. I do so, and nothing happens. I take it back in on Monday Sept 24, and am then informed to drive it OVER 55mph for one hour. I do, nothing happens. At this point the 200 mile countdown timer has reach 3 miles until speed limited. I return to Allen Samuels and they take it back in to see what the issue is. I am then informed they can't find the issue. I now have to scramble to get people flying in from around the country for my Veterans Program accommodations because I am unable to be there. My vehicle sits at Allen Samuels until Friday Sept 28 with no progress or communication except when I call them. The answer from the tech, James in service dept., and even Quinn Dahlberg the Service Manager is "We don't know, we are trying to figure it out." Rememeber folks, this is a repair that has already been paid for and my vehicle released back to me. I then contact the dealership as well as Fiat Chrysler Corp. The dealership does offer me a loaner vehicle, however I am informed that I have to remain local, no towing, and I am responsible for all damage interior and exterior. I infom them I have to transport a Veteran with disablities and a service animal to Houston, as well as tow a trailer with kayaks out of town. They conceed to allowing me out of town travel but I inform them that transporting the equpment and a service animal in the back of a blank cargo van would be unsafe. "Wouldn’t that pose the same problem in your van, Sir?" is the reply. NO IT WOULDN'T because my van is lined and shelved to provide the protection and traction that I know my business needs. They then offered me a truck. I informed them I was not comfortable being responsible for the damages that I know are likely to happen transporting my equipment."OK Sir. Thank you. We have tried to lessen the inconvenience of your vehicle being down for service. It is unfortunate that you have declined our offer to provide you two different forms of alternate transportation so that you could continue on with your weekend plans. Have a pleasant afternoon." Now it is Oct 3rd and still no communications from Allen Samuels. To summarize; I have been charged for and paid for services that were not rendered and still don't have a vehicle 2 weeks later. That is Allen Samuels in Aransas Pass.