Allen Turner Chevrolet - Service Center

running late took longer than expected to change oil and rotate tires and did not inform customer that they were running late. people do have other things to do s took longer than expected to change oil and rotate tires and did not inform customer that they were running late. people do have other things to do sometime rather than wait. More

The Absolute Best in Service! Took my car in for regular servicing and an issue later developed. The staff was exemplary; Doyle,( Service Dept. agent, Glen (Servide Dept Manage Took my car in for regular servicing and an issue later developed. The staff was exemplary; Doyle,( Service Dept. agent, Glen (Servide Dept Manager) and Craig( Shuttle Service), were extraordinary. Allen Turner must be doing something right. Absolute best in service on the Emerald Coast. More

Issues but corrected overall. This is the second time that I had work done by Allen Turner Chevrolet and I had issues with the service. The first time was just an oil change, This is the second time that I had work done by Allen Turner Chevrolet and I had issues with the service. The first time was just an oil change, which was supposed to take 45 minutes and it ended up taking 3 hours. Because of my poor experience, I was not charged for the oil change. I appreciated the service members in taking care of me like that. I was told that a mechanic had been fired or walked off the job and that was the reason for the delay. My latest episode was with the rear brakes on my Chevy Silverado. I brought it in a little over a month ago to have the rear brakes changed. The mechanics did this in a timely manner and everything seemed fine. Shortly after the service, my Service Break Light starting coming on intermittently. As time passed the light came on more frequently until it would come on and stay on from the time I started the truck to the time I shut off the engine. I made an appointment and brought the truck back to Allen Turner's service department to get it checked out. After the technician surveyed the truck they realized that the brake fluid level was extremely low, which is strange since I just had the brakes replaced a little over a month prior. One would think that the fluid would be topped off at the time brakes were serviced. Anyway the technician identified that the break drums were very rusted, which I knew this when I took the truck in to get the brakes replaced. I do not know why this was not mentioned then. So, I paid to get the drums replaced. When I picked the truck up and as I was driving out of the parking area I heard a loud rubbing noise coming from the rear wheels. So I immediately turned around and took it back to the service department. The technician that did the work had already left, so another tech came out and test drove the truck. He heard the noise also and immediately said that something was obviously wrong. This meant that I had to leave the truck again over night. When I called the next day, I was informed that they had to replace the wheel cylinders, which were rubbing on the new brake drums. Since I went through so much hassle they made good by not charging me for the cylinders, I picked the truck up and as I drove away the brakes seemed a little sluggish and they went almost all the way to the floor board. I thought this might be a temporary thing and I figured I would drive it a little and see if it would correct itself. Unfortunately it did not. I brought it back to the service department where I noticed that the right side drum was leaking brake fluid. A technician came out and looked at it and estimated that the wheel cylinder was defective. This meant that I had to leave it again. This was a Friday and I was told the parts had to be ordered and that it would not be ready until Monday. I was offered and given a loaner vehicle, which was very appreciated. At the end everything was satisfactorily repaired. One major note I would to make is that the service member Doyle was the person I dealt with on my last few visits,. He was very sincere and apologetic the entire time. He did everything in his control to make things right for me. I felt bad for him, because I could feel his embarrassment with the issues I was having. Mainly because of him, I will continue bringing my vehicles to Allen Turner for service. I also plan on buying a new vehicle from Allen Turner in the near future, At least I will give them the first opportunity to earn my purchasing business. Please do whatever you can to keep Doyle employed at your company His professionalism was remarkable and he offers outstanding customer service. Sincerely, Tom Bragg More

Fast and efficient service. When bringing my 2014 Chevrolet Silverado in to Allen Turner Chevrolet for a routine service, there were some repairs that needed to be made on my veh When bringing my 2014 Chevrolet Silverado in to Allen Turner Chevrolet for a routine service, there were some repairs that needed to be made on my vehicle. Megan came to me with a list of these repairs along with the price at which time I approved the repair. She thoroughly explained the repairs to be performed on my vehicle and gave me a timeframe of one hour. My truck was repaired and ready to go in 45 minutes. I appreciate her willingness and knowledge in answering my questions regarding these repairs. I would recommend Allen Turner Chevrolet to my friends and family. More

Service completed exceeded expectations Karen, service advisor Allen Turner Chevy Crestview, did an excellent job keeping me informed on the maintenance being performed to my car and made a Karen, service advisor Allen Turner Chevy Crestview, did an excellent job keeping me informed on the maintenance being performed to my car and made a top notch suggestion to replace the squeaking wiper blades which was driving me crazy and I forgot to mention the problem with them when I left the car overnight. Great job overall and fast repairs. Thanks Jerome More

Oil Change Service I have given a poor review because the past 2 times Ive brought my Mailibu in for a simple oil change. Ive left Extremely Disappointed!! The people ar I have given a poor review because the past 2 times Ive brought my Mailibu in for a simple oil change. Ive left Extremely Disappointed!! The people are great.. The techs Not so much. 1st mishap they put air in my tires instead of Nitrogen. ( was told they dont carry it after the fact ) but they did rectify that. On 3/19/18 they were suppose to do a simple oil change in which they did. After being gone for 30 min I started smelling burt oil ( i have a brand New Car!! Shouldnt be happening ) When I opened the hood of my car. The techs had Spilled OIL all over the top and sides of my car and engine. More

Service experience on time and expediently taken care-much faster than in the past good donuts/coffee lounge area very comfortable all staff very friendly and acknowledg on time and expediently taken care-much faster than in the past good donuts/coffee lounge area very comfortable all staff very friendly and acknowledged me presence while there More

The Dreaded Check Engine Light No time is good for a check engine light, but it's really inconvenient when your truck is loaded to move. I stopped at Allen Turner and Doyle was gre No time is good for a check engine light, but it's really inconvenient when your truck is loaded to move. I stopped at Allen Turner and Doyle was great. They squeezed me in and got the problem taken care much faster than expected. I've never been disappointed with the service center. They're always friendly and helpful. More

Great people The people here are great do an awesome job and are really polite would tell everyone to go here to buy or have your vehicle serviced. Great people to The people here are great do an awesome job and are really polite would tell everyone to go here to buy or have your vehicle serviced. Great people to deal with More

They WILL go the extra mile! So IF you ever experience a problem they will go out of their way to make it right for you. (Within reason, this is a business). The staff seems like So IF you ever experience a problem they will go out of their way to make it right for you. (Within reason, this is a business). The staff seems like it is always changing but theyre always super friendly and very polite. The professionalism is definitely there with the manager. Being in the waiting room and listening to a lady who was a little disgruntled about her vehicles repair. Turns out it was just a misunderstanding on the write up of her repair time. The staff gave her many options to accommodate her and all i can say when the manager spoke to her was, WOW. He went above and beyond to make it right for her by diligently aquiring her a loaner vehicle. Seems like the repair length was going to be longer than initially described. She left happy it seemed. Really great to hear managers actually care about the needs of their customers. Great job! More