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Allen Turner Chevrolet - Service Center

Crestview, FL

4.4
421 Reviews

421 Reviews of Allen Turner Chevrolet - Service Center

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February 19, 2018

Oil change I came in for an oil change and was informed about some other emerging issues. This attention to detail stopped issues before they arose. I also like More

by rcavazos.cavasier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Megan O'Connor
Feb 19, 2018 -

Allen Turner Chevrolet responded

Thank you for kind review on our Service Department. We are happy to learn that our staff was able to predetermine any issues that may arise in the future. We appreciate your business and we will pass the information regarding your personable visit with us, to our Service Manager.

February 18, 2018

good and bad and costly! The technician diagnosed a "mangled and broken washer bottle". The bottle was perfect; the hose was disconnected and was reattached and is working fi More

by cfritzz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen Givens - Service A20
Feb 19, 2018 -

Allen Turner Chevrolet responded

Thank you for your feedback. Our Service Manager will be in contact with you, regarding your service visit with us.

February 05, 2018

Service Great experience at n allen turner in Crestview. They helped me right away with no hassel. They were very knowledgeable on my truck. Thank you More

by Lou_baseball316
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen givens, Liz Thompson
Feb 05, 2018 -

Allen Turner Chevrolet responded

Thank you for the kind review of our service department here, at Allen Turner Chevrolet. We appreciate to opportunity to service your vehicle and to get you back on the road. We look forward to continuing to serve you for all of your sales and service needs.

February 03, 2018

2nd time in I’ve been here for two problems so far and both times I’ve found the service department people to be amazing to work with. They’re kind, explain thing More

by a_stevens7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doyle Horton, Megan O'Connor, Gerald Dees
Feb 05, 2018 -

Allen Turner Chevrolet responded

Thank you for the wonderful review on our service department here, at Allen Turner Chevrolet. We are happy to learn that your service experience with Doyle have been easy and pleasant. We always aim to please our customers and to get them back on the road as soon as possible.

February 02, 2018

Very Good I always get good quality parts and service They try to get your vehicle in a timely manner The staff are always friendly The waiting lobby is comf More

by ElaineLee5555
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doyle Horton, Megan O'Connor, Gerald Dees
Feb 05, 2018 -

Allen Turner Chevrolet responded

Thank you for the kind review of our service department here, at Allen Turner Chevrolet. We appreciate the opportunity to service your vehicle and we wish you many more adventures to come.

February 01, 2018

service excellence Doyle and Nate were amazing I truly appreciated them. To make a long story short do not buy a vehicle from Milton Chevy or recommend them to anyone. More

by DEBROW29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate, Doyle Horton
Feb 01, 2018 -

Allen Turner Chevrolet responded

Thank you for the kind review on our service team here, at Allen Turner Chevrolet. We appreciate the feedback that you have provided us, as this is how we continuously improve ourselves. Thank you for the opportunity to earn your business and we wish you many more adventures to come.

January 31, 2018

You supposedly fixed my tire issue You fixed my tire and after it was done I headed home to Tallahassee, didn’t get 20 miles outta town and the tire was going flat faster than it did be More

by suemba
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
An idiot, don’t know his name.
Feb 01, 2018 -

Allen Turner Chevrolet responded

Our Service Manager will be giving you a call.

January 22, 2018

last free oil change From the time I came in the front door the staff were all very nice. They changed my oil, rotated my tires and did the inspection very promptly. They More

by CNCTRACY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I didn't get their names
Jan 23, 2018 -

Allen Turner Chevrolet responded

Thank you for the kind review on our service department. We are pleased to learn that it was a smooth transaction. We appreciate the opportunity to serve you, and we look forward to serving you again in the future.

January 18, 2018

Bad customer service Rep acted like he was annoyed that we were there.He was abrupt and not at all friendly. HE Told us to go away or sit and wait 4 hours. More

by maggieruth1117
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don't know service guys name
Jan 19, 2018 -

Allen Turner Chevrolet responded

Thank you for taking the time to leave us your feedback. We are sorry to hear that your service visit with us did not meet our standard of quality customer service. Thank you for setting up an appointment with us. Customers who make an appointment with us do have priority, although we do our best to accommodate every customer for their service needs. This is to insure that customers are able to have service work performed in a timely and efficient manner. We apologize once again, and we will pass this information along to our management team, so that we may improve our processes and customer service. We hope to serve you again in the future.

January 18, 2018

Over charged for service performed. Went in for an electric diagnostic for 95.00. They gave me an idea of what sensors were bad. For 199.00 they would physically test each sensor. This w More

by jimpropaint
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jerry? from gulf breeze, had arm in cast, Karen, Originally Victoria
Jan 19, 2018 -

Allen Turner Chevrolet responded

Thank you for your feedback. We are sorry to hear that your service visit with us did not meet your expectations. We aim for exceptional customer service. If you feel something was not right, we would like opportunity to make it right with our customers. However, we will pass this information along to your management team so that we many better serve our customers.

Feb 14, 2018 -

jimpropaint responded

No attempt has been made to contact me about this problem. It has been almost a month and no contact whatsoever. I believe dealerrater could help the situation more but it is not doing so.

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