Allways Atascosa CDJR

Never use their service dept. I made a service appointment 2 months in advance to change a leaking heater core. I was told this was a 1 day project..... Took them a total of 6 days I made a service appointment 2 months in advance to change a leaking heater core. I was told this was a 1 day project..... Took them a total of 6 days to do the work. Lied to me several times saying my truck would be completed by lunch tomorrow... The 3rd time I heard that I walked out of their office and into their shop to find my truck that was supposed to be ready in an hour, was still completely disassembled( seats out, steering column out, dash out) and the new heater core was laying in a bench table still waiting to be installed because the old leaking one was still in the truck. The service manager, mechanic, and I had a short heart to heart about my expectations and the stories I had been told. Well 2 days later I get my truck back... the air conditioner no longer works. And the vents come out of defrost while turned to vent/ air from vents while turned to defrost. Everything is backwards. After over a month of arguing with them they decided " nothing we done while changing the heater core could have caused those issues, but they would help me out and check things out" well scheduled another appointment a month out and they keep the truck 2 days and fix the vent location issue but the air conditioner still doesn't work and they have no diagnosis for it. Long story short I now have the truck at a local mechanic shop and when he checks things out, Atascosa dodge had broken a door inside the hvac box while installing the heater core... Guess who gets to buy a new box and pay an actual mechanic to install it? It ain't the folks who broke it because " they couldn't have caused the issue or broken the door because they didn't work on that area of the truck"... Well the door broken is inside the box with the heater core.... This dealer will never see a red cent from my pocket and I hope each of you learn from my mistake. More

very impressed I would definitely recommend this dealership. Steven Garcia was amazingly helpful and has been a huge blessing. Very impressed with the Internet price I would definitely recommend this dealership. Steven Garcia was amazingly helpful and has been a huge blessing. Very impressed with the Internet prices and customer service from the Internet department! More

I took my 2002 Jeep in because is wounld not stay running was it started. I was told by the service department that the instrument cluster was bad and need to be replaced. After 4 weeks on back order I too was it started. I was told by the service department that the instrument cluster was bad and need to be replaced. After 4 weeks on back order I took the car home and ordered my own part nad installed it. I then took it back to the dealershipt to have the new part programmed to my car which was required by Jeep. The service depart told me it stillahed the same problem and that it wasn't the instrument cluster but may be the body control module. Now that did not fix the problem their solution is to pay a technician 100 dollars and hours to touble shoot wire by wire to fine the problem. I don't thik that throwing parts at it is the right answer nor do I think I should pay to train their technicians to learn how to toubleshoot a problem. This is with out a doube the worst experience I have had with a dealership and I would not recommend them to anyone. More

I have been looking online to buy a car and I haven't bought one yet but they have given me by far the best service from any dealership that I have contacted! bought one yet but they have given me by far the best service from any dealership that I have contacted! More

Steven was amazing. He listened to what I was looking for, answered my questions fully, and treated me with respect. He never pushed me into a car I wasn't comfortable with. He talked to me like a person for, answered my questions fully, and treated me with respect. He never pushed me into a car I wasn't comfortable with. He talked to me like a person and showed me that it mattered that I was happy with my choice. He called me a few days after to make sure my family was enjoying the car we chose. I will come back to see Steven when we need another car. Thank you so much. More

Outstanding customer service. Listened and helped me find exactly what I wanted. Even brought the truck to my job for me to see because i was unable to leave work. I had been to 3 other dealerships but becau exactly what I wanted. Even brought the truck to my job for me to see because i was unable to leave work. I had been to 3 other dealerships but because of the friendliness and awesome customer service and prices i decided to stay with Atascosa Dodge. More

Steven was very helpful and knowledgeable. If you're looking for a vehicle, and want/ need the best, he is the one to ask for. looking for a vehicle, and want/ need the best, he is the one to ask for. More

Since 2007 when buying my dodge its had problems. Dodge never stood behind it. Then the engine went up. It took a month to get an estimate and at that I had to show up in the service area after shoulder s never stood behind it. Then the engine went up. It took a month to get an estimate and at that I had to show up in the service area after shoulder surgery to get that!!!!!! I was told $4300.00 to put another engine in... I was promised that there was no chance of it going over the 4300.00 since they have OVER estimated it. When I got my truck hey wanted $4800.00!!!!! I threw a fit! Never did anyone call to get an ok to go over the agreed on amount! They went to $4500.00 and refused to allow me to have the truck until paying the outrageous amount! As it sat in the parking lot sqealing... I demanded a mechanic get out there and find out why a new engine was sqealing! He says oh it will stop its just been sitting...It never stopped! The truck ran noticably rough and continued to sqeal... called several more times and then took it in... they hooked it up... nothing wrong ma'am its $100.00 charge~ WHAT!!!! can you not see its shaking and here the sqeal! Yes, then maybe if you install the $500.00 chip it may help!!!!!! ARE YOU KIDDING ME!!!!!!!! well now 24000,00 miles later my truck sits at a dodge dealer in San Antonio, with coolant running threw cylindars 1 and 2 with a giant oil leak... oh and the sqeek! The belts were threated wrong...how bout that... now I am made to tow (at $165.00) my trk to atascosa Dodge... the partner and service managers treated me as if I was a nut... How would you feel after trying for a year to get them to listen... now I am paying $30.oo a day plus rental insurance to have something to drive until when ever they get my truck fixed! So I am out way too much... and I play on making them pay for all the aggervation they have caused unless they take care of all the bills!!!!!!!!!!!!!!! Beware people.. I googled and I am not the only unhappy taken advantage of person out there.... More

I have had hard luck getting my truck repaired with this dealership. Each time my truck has been at there service department (7 Times), they tell me the part will be in the following tuesday. I call to chec dealership. Each time my truck has been at there service department (7 Times), they tell me the part will be in the following tuesday. I call to check and the part is not in. I ask when it will be in they tell me the don't know, that they cannot track the part in shipment. Another issue i have is the fact of finding information on the progress of my vehicle. I have to call them couse they fail to contact me. This time I am being covered under my extended warranty company. They limit the rental vehicle to 6 days of coverage, here I am on the 8th day and my truck has not been touched. They are very rude and don't seem to care about getting my vehicle finished and sattisfying my needs More