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Alma Ford - Service Center

Alma, MI

4.7
49 Reviews

49 Reviews of Alma Ford - Service Center

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January 24, 2020

Disappointing Just purchased tires in Nov I asked before I bought if new tire came with free rotations if purchases thru you and was told yes. It seems that is not More

by billmi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Ambuski
January 22, 2020

I will always take my truck to Ford, they are awesome at what they do, the staff are friendly and they know what there doing, I won't go any place else. Thank you for an awesome job More

by michele_rich2000
Recommend Dealer
Yes
Employees Worked With
Dave Blasko
Jan 23, 2020 -

Alma Ford responded

Thank you so much for the kind words, and you are very welcome! We pride ourselves on great customer service, and we're overjoyed to hear your experience was no exception!

January 10, 2020

Good to work with Everyone was courteous and efficient. The loaner car was more than adequate, and the outcome of the service was as expected. I was kept well informe More

by bhenderson1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Blasko, Mike Ambuski
Jan 20, 2020 -

Alma Ford responded

Thank you so much for the kind words! We are so glad you enjoyed your experience at Alma Ford!

January 02, 2020

Discharged battery. Called the dealership's service dept. at 9:30 and got a quick answer to why my new battery had gone dead. Service manager said he would have the neces More

by wardelld6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Ambuski
Jan 03, 2020 -

Alma Ford responded

Thank you for taking the time to rate our dealership! We were more than happy to help you out in your time of need. Please let us know if there's ever anything else you need help with!

December 30, 2019

Going to Mt. Pleasant next time. Waited a week to be looked at and we had a scheduled appointment. Terrible Service and the bill to clean a relay switch almost $500. 👎 More

by bennettstock
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Ambuski
Jan 03, 2020 -

Alma Ford responded

We are very sorry for the poor experience on your last visit . We certainly will use your input for training to grow our service team to provide a best in class service experience moving forward. We value you as a customer, is there anything we can do for you at this time?

December 20, 2019

Excellent Service Glenn and Mike at service desk are pleasant to deal with. Sales staff are all friendly and pleasant to visit with while waiting for service to be perf More

by jwtownsend55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Britting, Glenn Dittmar, Ed Montgomery, Mike Ambuski
Dec 27, 2019 -

Alma Ford responded

We really appreciate that you took the time to leave such a nice review. We are very lucky to have such gracious customers!

December 18, 2019

Oil change & tire rotation. Glenn is a very easy guy to deal with and very pleasant to visit with, also Jim Britting ask me how we liked the 2017 Ford Escape he sold to my wife More

by roaks30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Britting
Dec 27, 2019 -

Alma Ford responded

Thank you for your kind words. We are glad we could help you out. Please don't hesitate to let us know if you ever need anything!

November 22, 2019

Outstanding! Couldn’t be happier with my experience. Jim in sales and the service department have gone beyond my expectations I look forward to doing addition More

by llemmen460
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Britting
Nov 26, 2019 -

Alma Ford responded

Thank you for giving us the opportunity to earn your business and for sharing your experience with everyone!

November 20, 2019

18000 mile Service Service department was excellent ! Also took time to explain Sway Control when not to use it . Also was helpful in helping me determine that I don’t n More

by hunterjl1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Britting, Glenn Dittmar
Nov 21, 2019 -

Alma Ford responded

We can not thank you enough for giving us the opportunity to earn your service business!

November 14, 2019

Excellent service Dave took good care diagnosing and getting the brakes repaired in a timely fashion. The only issue was a low coffee but it was the afternoon so I will More

by kearl4666
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Blasko
Nov 15, 2019 -

Alma Ford responded

Thank you for giving us the opportunity to earn your business and for sharing your experience with everyone! We will make sure to have extra coffee waiting for you next time!