Alma Ford

Very unhappy with customer service area they never answer the phones and when you call service department they were once a very good place to buy and service your cars quality has dropped why down.

My salesperson was Lyndsie, and though she was nice I was not impressed with her follow through. The car I was interested in was not on the lot and she was supposed to contact me as soon as it returned so I could test drive it. I decide to drive past the lot and check if its back after not hearing anything, and its parked back in the sales lot by the road. Another salesperson, Mike, helped me as Lyndsie wasn't even there when I arrived. The worst part is I requested the loan to be put with the my CU. Was reassured that could and would be done, I didn't even think to look at the paper more closely (so a little my fault as well for assuming they did what they said) and they put me with another credit union. So a bit of a headache and a couple additional fees later... I got the loan switched to my CU. Emailed Lyndsie about the issue... and apparently she did not think it warranted a response. That is where I lost all respect or desire to work with her again. The manager, Ed, there was awesome and worked with us really well on the trade-in and making the final number work for us. He was very pleasant and upbeat overall. I wouldn't say I wouldn't go back to Alma Ford, I just wouldn't go back to Lyndsie.

"Oil change, tire rotation. Tire valve stems leaking. Power "

- feltmanilla Verified Customer

the experience received was excellent. Only wish last year could have been the same as this one. Was disappointed with service provider and had considered going some place else.