DJ Mullins

Alma Ford responded

Thank you so much! It means a lot to know that you’re willing to make the 20-mile drive to see us! We’re so glad our team continues to provide the friendly, efficient service you deserve. Thank you for choosing Alma Ford and for continuing to make the trip; we truly appreciate you.

Alma Ford responded

We do want to clarify that your concerns have not been ignored. Our team has driven and inspected your vehicle on multiple occasions in an effort to duplicate the issue you’ve described, just as we have previously done with your wife’s vehicle. Unfortunately, despite multiple attempts, we have not been able to duplicate the concern. Without being able to verify the issue, we cannot responsibly recommend or perform a repair based on speculation.

Alma Ford responded

Thank you for the great review! DJ and our team work hard to make sure our customers are taken care of and get the answers they need. We truly appreciate your trust in our service team and your continued support!

Alma Ford responded

We’re glad our service team was able to diagnose the issue, get the parts ordered, and keep you updated along the way. We appreciate you trusting Alma Ford with your vehicle and are always here to help!

Alma Ford responded

We’re glad DJ and the team were able to work around your schedule and keep you on the road while the part was on its way. We appreciate your patience and your trust in our service department. Thanks for choosing Alma Ford. We are always happy to help!

Alma Ford responded

Thank you so much for the kind review! Not sure what happend but it looks like the system had you fill out multiple reviews, so thanks for sticking it out 😊. We appreciate your continued business!

Alma Ford responded

DJ truly is an incredible part of our team, and we’re very lucky to have him. His dedication to taking care of our customers year after year is something we’re extremely proud of. We’ll be sure he sees this! Thank you for your continued loyalty and for the kind words about our entire team!

Alma Ford responded

Thank you for your feedback and for the many years you’ve done business with this dealership. We’re sorry you felt overlooked during your recent visit. As the new owner, Mike is at the dealership every day and is extremely hands-on in all areas of the business. He makes a genuine effort to meet and talk with as many of our customers as possible, and we’re proud of how personally involved he is. Unfortunately, there are times when he may be in the middle of handling something and isn’t able to stop and introduce himself to every person he passes. We certainly hope one brief interaction—or lack thereof—doesn’t overshadow the level of care and commitment he and our entire team have for our customers. We truly appreciate your 20+ vehicle purchases over the years and hope we have the opportunity to personally say hello next time you’re in

Alma Ford responded

Thank you for the great review and for continuing to trust us with your truck! We’re glad our team got you taken care of quickly and had you back on the road. We truly appreciate your continued business—we’ll see you in 5,000 miles!

Alma Ford responded

Thank you so much for your loyalty over the years! 😊 It means a lot to hear that DJ has made you feel like part of the family—that's exactly the kind of experience we strive to provide. We'll be sure to share your compliments with him. Thank you for continuing to trust Alma Ford with your service needs. We truly appreciate you and look forward to seeing you again!