DJ Mullins

Alma Ford responded

We completely understand how a complimentary wash and vacuum would be a nice addition to an oil change. Unfortunately, with just one detail bay that stays very busy preparing vehicles for our customers taking delivery, we aren’t currently able to offer that with our routine service appointments. We truly appreciate the suggestion, though, and we’re always looking for ways to make the experience even better for our customers. Thank you for your business!

Alma Ford responded

We’re so glad you had a great experience with our team and were happy with the service, atmosphere, and pricing. Your recommendation means a lot to all of us at Alma Ford, and we really appreciate your business. We look forward to seeing you again!

Alma Ford responded

We’re thrilled to hear that DJ and Isabel made your experience easy, comfortable, and pressure-free. Being upfront, honest, and treating our customers like neighbors is exactly the kind of experience we want to provide. We truly appreciate you choosing Alma Ford and are honored to hear this was your best experience with a Ford dealership. We look forward to seeing you again!

Alma Ford responded

A 10 out of 10 is exactly what we love to hear! We’re so glad DJ and our entire service team kept you informed throughout the process, got the work completed in a timely manner, and most importantly, got your car running and driving perfectly again. We’ll be sure to pass your kind words along to DJ and the team. Thank you for trusting us with your vehicle!

Alma Ford responded

Thank you so much! It means a lot to know that you’re willing to make the 20-mile drive to see us! We’re so glad our team continues to provide the friendly, efficient service you deserve. Thank you for choosing Alma Ford and for continuing to make the trip; we truly appreciate you.

Alma Ford responded

We do want to clarify that your concerns have not been ignored. Our team has driven and inspected your vehicle on multiple occasions in an effort to duplicate the issue you’ve described, just as we have previously done with your wife’s vehicle. Unfortunately, despite multiple attempts, we have not been able to duplicate the concern. Without being able to verify the issue, we cannot responsibly recommend or perform a repair based on speculation.

Alma Ford responded

Thank you for the great review! DJ and our team work hard to make sure our customers are taken care of and get the answers they need. We truly appreciate your trust in our service team and your continued support!

Alma Ford responded

We’re glad our service team was able to diagnose the issue, get the parts ordered, and keep you updated along the way. We appreciate you trusting Alma Ford with your vehicle and are always here to help!

Alma Ford responded

We’re glad DJ and the team were able to work around your schedule and keep you on the road while the part was on its way. We appreciate your patience and your trust in our service department. Thanks for choosing Alma Ford. We are always happy to help!

Alma Ford responded

Thank you so much for the kind review! Not sure what happend but it looks like the system had you fill out multiple reviews, so thanks for sticking it out 😊. We appreciate your continued business!