Alma Ford - Service Center

They did the job The job was a recall service which they performed as expected. It was done faster than quoted which was nice. However they failed to latch my hood pro The job was a recall service which they performed as expected. It was done faster than quoted which was nice. However they failed to latch my hood properly. I did not notice until I was down the road and it started to fly up. I caught it early enough that it did not shatter my windshield. BUT it could have easily turned out much worse. More

Service Excellent quick service. WE scheduled and it was fixed the next day after dropping vehicle off to the dealership. They could get more help with answer Excellent quick service. WE scheduled and it was fixed the next day after dropping vehicle off to the dealership. They could get more help with answering the service line phone calls., More

brake job needed to be done. Went to have oil change and tire rotation on my wife's Fusion. They explained the situation with the brakes both front and rear. Said the job could be Went to have oil change and tire rotation on my wife's Fusion. They explained the situation with the brakes both front and rear. Said the job could be done while the tires were off. Gave me an estimate and I said go ahead. 4 hours later they called and said the service was done. They explained what they had to do and what they didn't have to do. Satisfied that the vehicle was ready for the road and the wife could drive it with confidence. More

Good Job I got there early and they were ready for me. I was in there for an oil change and it did not take as long as I had expected. Good service, courteous I got there early and they were ready for me. I was in there for an oil change and it did not take as long as I had expected. Good service, courteous and prompt. Thank you. More

Lack of attention to details Just don’t pay attention to details ! Friendly people but need to focus on the service their providing. Maybe they need to slow down ? Details! Just don’t pay attention to details ! Friendly people but need to focus on the service their providing. Maybe they need to slow down ? Details! More

Friendly Everyone was very pleasant and efficient. Repairs took less time than expected. Pricing was explained clearly. ( I’m a senior citizen and appreciate t Everyone was very pleasant and efficient. Repairs took less time than expected. Pricing was explained clearly. ( I’m a senior citizen and appreciate that). I can recommend coming here! More

Gratitude “Trust in helping those we care for!” Allow me to start off with the following, “Having someone like Dave represent your company in any form of cus “Trust in helping those we care for!” Allow me to start off with the following, “Having someone like Dave represent your company in any form of customer service is an invaluable commodity to your company’s current and future growth!” Today’s society is geared toward instant gratification and what’s next for ones self. Progression is inevitable but can only be achieved fully by valuing humanity to the fullest! The dealership experience has been altered with the changing of the times via the internet, consumer expectations, and even employees expectations. Sometimes life throws you so much, you forget who the man or woman is behind the name tag. - This is not the case regarding Dave Sedgley! My name is Cody Wells. I am one of the world’s leading experts in my field. I am a small business owner and a proud father of an 18 year old son that lives in Perrinton Michigan. He is an athlete that has had two major sports related concussions that he has 100% recovered from. He is a respectful, hard working intelligent student that anyone would proud to call their child! Now for story time - When he was 15 my dream was to give him the car when I had when I was 16. I searched for months till I found that car in Omaha Nebraska! I bought it sight unseen and had it shipped to my family’s home in St. Joseph Missouri. Then later that year I took it to the local for dealer and told them make it new again and gave them an open checkbook! When it was finished I flew from Nyc to Missouri with my daughter to pick up the car and drive the 800 miles to Perrinton to surprise him with it that August! (Side note - his birthday is in January but I had the car painted to match the colors of his favorite NFL team the Detroit Lions and around January time his opinion of them is very negative!) When I arrived near his home I ran it through a car wash and put a giant red bow on the hood. I drove up to his mothers home when he was outside shooting hoops and saw him cry as a young adult for the very first time! It was one of the greatest moments of my life! I have taken the time to tell you this story for one simple reason. Their is value and a history with each and every consumer that walks through your doors. My son happiness and safety are my number 1 concern. Dave has exceeded my exceptions in regards to protecting not just my sons safety in driving a car that’s over 30 years old. He has earned my trust by just being a nice guy that wants to do the right thing. It sounds so simple doesn’t it? Thankyou Dave, for making sure my sons vechicle keeps him safe and protecting a cherished memory that I hope one day my son will be able to share with his! LL&P, Cody Wells C3Brix WFBC ILUGNY More

Very quick and well done I appreciate your work and that the repair was done quickly and I had my car back in one day. The repair was covered under my warranty and my experi I appreciate your work and that the repair was done quickly and I had my car back in one day. The repair was covered under my warranty and my experience buying a car there was very positive as well. More

It took to long and I was not treated right It sucked my appointment was for April 22 . I dropped my truck off May 6 . They called me up and said it needs a axle seal. And said it needed new bre It sucked my appointment was for April 22 . I dropped my truck off May 6 . They called me up and said it needs a axle seal. And said it needed new breaks and Rogers. And said that would be over $800.00 . I had another garage do the work $305.00. More

overall attitude I went their with the intention of getting the same service I have always received but that was not the case. I had an appointment arrived on time and I went their with the intention of getting the same service I have always received but that was not the case. I had an appointment arrived on time and then proceeded to wait two hours to have my snow tires removed and the my regular tires put on. In the past this was never the case and I was angry about it. The only one that showed any kindness or good attitude was Dave Blasko in the service department who told me he was sorry for the wait. I have bought three Ford Flexes from this dealership in the past. I guess it time to look elsewhere for what feeling I had before. The attitude of the people there is one of business only no caring about the customer anymore, no saying hello or how is it going or is there anything else I can do for you, I am sadly disappointed at this point. I have to come back one more time for warranty work we will see if the atmosphere has changed or gotten better before I decide to look elsewhere for another dealership with the right attitude about the customer who might buy the next car there. More