Alpine Buick GMC, Littleton/Denver/Highlands Ranch

Andrew was awesome. One thing I always hate coming to any service department is the feeling of "not being heard". Andrew heard me, after the initial brake job, I mention One thing I always hate coming to any service department is the feeling of "not being heard". Andrew heard me, after the initial brake job, I mentioned I had a couple issues and he didn't dismiss me. This was huge and why I will continue to come back. One of the issues some how rocks ended up between a guard and knuckle, but my brakes squeaking a week and half post installation was a major annoyance. I drive about 50miles one way to see the shop, and on the regular if I come down the mountain each day is 100miles. No reason the brakes should have been squeaking still in my opinion. I brought it up to not only Andrew but this is the first time escalating up to Courtney (nothing to do with Andrew I just didn't want him to have to do it). Over the years, this is the second time I had an issue (after rethinking I had a transmission issue prior that ended up becoming a recall later (different truck and I ended up buying the 3500 afterwards) - in this case the advisor didn't listen nor did the tech actually fix the issue). On this last visit though, I still want to get another day or two of driving in, I think my issues have been resolved. No quid pro quo, but I have something for both Courtney and Andrew on my next visit as this was much appreciated after multiple visits and I want to show my gratitude. I don't feel like I would have gotten this level of customer service anywhere else, definitely not Autonation for sure. My only gripe, I don't feel like the original tech burnished the brakes properly or originally at all. Maybe they did, but in my years of vehicle ownership this is the first time I have ever ran into this after a brake job. I get it things happen and I won't let it dissuade me from coming back, but definitely a conversation should be had. I feel like if I didn't ask for a different tech the third visit I would have been back a fourth time. More

I’ve been wanting a truck for many years and with the 60mo no interest deal I pulled the trigger. I’m very happy with my purchase! 60mo no interest deal I pulled the trigger. I’m very happy with my purchase! More

Very professional and knowledgeable and pleasant Jeffrey was very friendly and knew what he was doing was very friendly and knew what he was doing More

They kept me up to date on the repair status of my vehicle, helped me coordinate my transportation while they had my vehicle and completed the work in a timely manner. vehicle, helped me coordinate my transportation while they had my vehicle and completed the work in a timely manner. More

Their good. Good good good good good good good good good good good good g Good good good good good good good good good good good good g More

The service dept. seemed to be very clean and organized. I only had to wait about 30 seconds for someone to come up to my car to check me in. Jason Harris was very fri seemed to be very clean and organized. I only had to wait about 30 seconds for someone to come up to my car to check me in. Jason Harris was very friendly, helpful & professional. When I picked up my car, after the maintenance was finished in only a few hours, I felt very confident that the technician(s) who worked on my car did a great job. I'll be sure to tell my friends & family about Alpine Buick GMC. More

The maintenance guy is here are great. The wait time is a little bit much for an oil change. But overall, my experience with the maintenance guys is great The wait time is a little bit much for an oil change. But overall, my experience with the maintenance guys is great More

Courteous and professional. I had a good experience buying a Buick here. Mo(sales rep) was extremely helpful. He went the extra mile in so many ways to help us. Never felt press I had a good experience buying a Buick here. Mo(sales rep) was extremely helpful. He went the extra mile in so many ways to help us. Never felt pressured by him or anyone. More

Fantastic service. The staff was extremely empathetic to my situation and helped in every way they could. Communication was reliable throughout the whole service proces The staff was extremely empathetic to my situation and helped in every way they could. Communication was reliable throughout the whole service process. More

An oil consumption test was performed. The vehicle failed the test according to GM service bulletin 01-06-01-011M. Oil consumption was 1.4 quarts per 2000 miles which is above stated spec The vehicle failed the test according to GM service bulletin 01-06-01-011M. Oil consumption was 1.4 quarts per 2000 miles which is above stated spec of 1.0 qtz per 2000. Dealer claimed it was operating normally and oil consumption was due to excessive idling. Mileage calculation using engine hours puts estimated mileage at 39500 miles vs 37000 actual miles…aka not excessive idling. Additionally, bulletin states “Use this formula as a diagnostic aid and in the administration of a maintenance schedule. It should NOT be used to determine warranty coverage.” They’re ignoring a GM issued service bulletin and are not proceeding with corporate guidelines which would require additional engine inspection. More