Steve Belk

Alpine Buick GMC has been one of the worst dealership experiences I have had. I purchased a truck from them in early May, and the entire buying process was frustrating from start to finish. What shoul experiences I have had. I purchased a truck from them in early May, and the entire buying process was frustrating from start to finish. What should have been a straightforward purchase turned into a four-hour ordeal with multiple sales managers dragging their feet and wasting my time. By the time I finally received the keys, it was pitch black outside, and I still had a three-hour drive home. The next morning, while showing the truck to my fiancée, we noticed a large chip in the back right taillight. I immediately contacted my sales representative, Steve, and at first they were responsive. I was told over text that they would “absolutely” take care of it. Since I live three hours away, I asked if the repair could be handled locally instead of forcing me to drive all the way back to their dealership. They agreed they would work and get this fixed locally. They told me to “sit back and relax and they will take of everything.” After that, the communication completely stopped. It has now been three weeks. I have sent multiple follow-up messages, called the dealership, and asked for a manager or the general manager to contact me. No one has followed up. No one has provided a solution. No one has taken ownership. That tells me everything I need to know about how Alpine Buick GMC treats customers after they get the sale. They were responsive when they wanted my money, but once there was a problem they had already promised to fix, they disappeared. This is unprofessional, disappointing, and unacceptable. I will never buy from Alpine Buick GMC again, and I would strongly caution anyone considering this dealership to pay very close attention to how they handle issues after the paperwork is signed. More

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Had an overall great experience with every person we worked with on our transaction. Steve was FANTASTIC I could not recommend him enough. worked with on our transaction. Steve was FANTASTIC I could not recommend him enough. More

by Mitchseabrook Verified Customer Verified Customer

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We were able to find a car that fit our needs. Steve Belk our salesman did a excellent job helping us find that car. Steve Belk our salesman did a excellent job helping us find that car. More

by Stevejustinhoward Verified Customer Verified Customer

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Steve and the team at Alpine went out of their way to make us feel at ease making a purchase. He was very knowledgeable about the vehicles and technology. Because of his service, Alpine will be my first make us feel at ease making a purchase. He was very knowledgeable about the vehicles and technology. Because of his service, Alpine will be my first stop for my next vehicle purchase. More

by Flower3412 Verified Customer Verified Customer

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My dealer and this dealership, is absolutely awesome. They not only made my experience in buying my car a fabulous experience From A to Z! But I had no Idea what kind of car I was looking for, but my They not only made my experience in buying my car a fabulous experience From A to Z! But I had no Idea what kind of car I was looking for, but my dealer was patient and made the process easy.. My dealer took time to inquire about what model car I liked, big or small, what color and then made time to make sure that I received what I wanted, and needed. To put the icing on the cake, my salesman manager, and sales director made sure I drove off in my new car happy, satisfied,, with a big big smile on my face 😃. More

by annettebonner777 Verified Customer Verified Customer

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Steve was wonderful and very patient with us. So far, we are very pleased. Thanks. So far, we are very pleased. Thanks. More

by marlynm1allen Verified Customer Verified Customer

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experience was enjoyable. Steve Belk was relatable and easy to work with! will continue to service my truck here. Steve Belk was relatable and easy to work with! will continue to service my truck here. More

by derek79 Verified Customer Verified Customer

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Called 6 times to get my bed liner scheduled said it would be scheduled in 1-2 days it has now been 2 weeks and still has not been scheduled would be scheduled in 1-2 days it has now been 2 weeks and still has not been scheduled More

by Shane74 Verified Customer Verified Customer

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Great experience, Stephen was awesome to work with! He helped me get everything set up in my new car He helped me get everything set up in my new car More

by lindseygalloway09 Verified Customer Verified Customer

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Alpine was very easy to work with on all levels. I would recommend then to a friend I would recommend then to a friend More

by tdeplata71 Verified Customer Verified Customer

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