Steve Belk

Disappointing Experience with Alpine Buick GMC and Serious Questions About the Value of CarBravo Certification I purchased a 2024 Subaru Outback Premium from Alpine Buick GMC on October 3, 2026. Th Serious Questions About the Value of CarBravo Certification I purchased a 2024 Subaru Outback Premium from Alpine Buick GMC on October 3, 2026. The vehicle was advertised as CarBravo certified, a designation that should provide buyers with additional confidence in the vehicle they’re purchasing. Unfortunately, my experience has left me questioning just how much confidence that certification deserves. Within two weeks of purchasing the vehicle, I encountered a problem with the driver’s power window. When wet, the window would stop partway through closing and automatically reverse, leaving it unable to close properly. This is not merely a cosmetic inconvenience, particularly in Colorado, where having a window that reliably closes is a basic expectation. The vehicle has since required service for this issue. Additionally, the vehicle was delivered without an owner’s manual and with a missing rear floor mat. These may seem like minor details individually, but when purchasing a vehicle advertised as certified, I expect greater attention to detail and preparation before delivery. I also purchased a prepaid maintenance plan as part of the transaction, adding to the overall amount I invested in this purchase. My concern is not that a used vehicle can develop mechanical problems. Of course it can. My concern is what a certification program is actually worth to the consumer if problems and missing items become apparent almost immediately after the sale. CarBravo certification is marketed as a reason to purchase with greater confidence. Consumers deserve to know precisely what has been inspected, what is covered, and what assistance they can realistically expect when problems arise. I purchased this vehicle expecting a professionally inspected, properly prepared used car backed by a recognizable certification program. Instead, I found myself dealing with a malfunctioning window and incomplete vehicle equipment almost immediately. I would strongly encourage prospective buyers to look beyond the CarBravo branding, request the complete inspection documentation, verify every aspect of the warranty in writing, and independently inspect the vehicle before purchasing. A certification badge is only as valuable as the standards and accountability behind it. Based on my experience thus far, I am deeply disappointed in the quality of the vehicle preparation and the confidence that Alpine Buick GMC’s CarBravo certification was supposed to provide. More

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Very good at there job great customer service and very detailed at every they explained detailed at every they explained More

by jeanettedamon20 Verified Customer Verified Customer

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The service was absolutely excellent from the entire team. Everyone was incredibly friendly, attentive, and professional. Carolina was outstanding—she did an amazing job with the tour and made sure we r team. Everyone was incredibly friendly, attentive, and professional. Carolina was outstanding—she did an amazing job with the tour and made sure we received the best attention throughout the entire experience. We truly enjoyed everything and couldn’t be happier with the service. Highly recommended! More

by lucho1984 Verified Customer Verified Customer

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Excellent service. Not pushy. Listened to what I needed and got the deal done! Thanks! Not pushy. Listened to what I needed and got the deal done! Thanks! More

by david.m.fritz Verified Customer Verified Customer

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The sales and finance team were great and we had a good overall experience. We had a chip in the windshield that we still have not been contacted to fix and that is frustrating overall experience. We had a chip in the windshield that we still have not been contacted to fix and that is frustrating More

by Castletonrichard Verified Customer Verified Customer

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Friendly staff, aggressive pricing. Stevo was over the top with accommodating me. Even helped move my truck topper over to the new model. More than I expected. Stevo was over the top with accommodating me. Even helped move my truck topper over to the new model. More than I expected. More

by Tucker Verified Customer Verified Customer

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Easy drop off and quick response to service being completed. Easy to schedule and good review of work completed. completed. Easy to schedule and good review of work completed. More

by todd.simms73 Verified Customer Verified Customer

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Easy and efficient, communicated throughout process. Steve is great - purchased 2 trucks from him and will do it again! Steve is great - purchased 2 trucks from him and will do it again! More

by todd.simms73 Verified Customer Verified Customer

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Alpine Buick GMC has been one of the worst dealership experiences I have had. I purchased a truck from them in early May, and the entire buying process was frustrating from start to finish. What shoul experiences I have had. I purchased a truck from them in early May, and the entire buying process was frustrating from start to finish. What should have been a straightforward purchase turned into a four-hour ordeal with multiple sales managers dragging their feet and wasting my time. By the time I finally received the keys, it was pitch black outside, and I still had a three-hour drive home. The next morning, while showing the truck to my fiancée, we noticed a large chip in the back right taillight. I immediately contacted my sales representative, Steve, and at first they were responsive. I was told over text that they would “absolutely” take care of it. Since I live three hours away, I asked if the repair could be handled locally instead of forcing me to drive all the way back to their dealership. They agreed they would work and get this fixed locally. They told me to “sit back and relax and they will take of everything.” After that, the communication completely stopped. It has now been three weeks. I have sent multiple follow-up messages, called the dealership, and asked for a manager or the general manager to contact me. No one has followed up. No one has provided a solution. No one has taken ownership. That tells me everything I need to know about how Alpine Buick GMC treats customers after they get the sale. They were responsive when they wanted my money, but once there was a problem they had already promised to fix, they disappeared. This is unprofessional, disappointing, and unacceptable. I will never buy from Alpine Buick GMC again, and I would strongly caution anyone considering this dealership to pay very close attention to how they handle issues after the paperwork is signed. More

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Had an overall great experience with every person we worked with on our transaction. Steve was FANTASTIC I could not recommend him enough. worked with on our transaction. Steve was FANTASTIC I could not recommend him enough. More

by Mitchseabrook Verified Customer Verified Customer

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