Alpine Buick GMC South

Poor Customer Service I have read in multiple places on line that 100% customer satisfaction is the goal that Mike Shaw GMC strives to reach. I also watched a youtube vide I have read in multiple places on line that 100% customer satisfaction is the goal that Mike Shaw GMC strives to reach. I also watched a youtube video of Mike Shaw himself and he says the same thing about 100% customer satisfaction. I am trying to get an issue resolved and no one seems to care about getting back to me. I have sent 2 emails to General Manager Mike Fitzpatrick (I called ahead of time to make sure he was there to receive the email) and I left a voicemail for General Sales Manager A.J. Ager (also called ahead of time to make sure he was there). 4 days later..... still haven't heard from anyone. More

PAYING FOR A BROKEN CAR THAT ISN'T TITLED! This was my first time buying a car from a dealership. They had the perfect car within my price range. It was listed for $13995, I gave them $4500 dow This was my first time buying a car from a dealership. They had the perfect car within my price range. It was listed for $13995, I gave them $4500 down. Spent hours, an entire day there working with Dutch the finance guy to get my car. By the end of the day I was handed the keys to the car without any paperwork (told you first time buying a car, didn't know I was supposed to get documents). I work out of state, Dutch sent documents for me to sign thru fedex. I read thru them & didn't agree to the numbers they had listed. Dutch stated to sign them & he would send me updated ones with the correct numbers that I corrected on the forms. 3 weeks into owning the car it breaks down, its a manual & when you shift into 1st gear you are in 3rd gear; 2nd gear is 4th gear. No other gears available. Shop says they call the warranty I purchased & warranty company says they haven't been paid so they won't cover the work. I've contacted my local county dmv for registration they have no payment yet either. Fast forward, its now September, car is still in the shop not repaired; county still has no payment; I still do not have paperwork & the company that got my loan (credit acceptance) is stating my loan is for almost $22k. How is that possible???? Dutch will not respond to my text or calls. I've left messages. As far as I can the vehicle is a loss & I keep paying my monthly payment of $375 so my way of building credit isn't completely ruined & I continue to fight for documents, warranty to be paid & cover the repairs, & would love to register it so I can drive it once fixed. I was taken advantage of, my credit report was pulled 46 times in 3 months, even after a loan was found & I'm paying on vehicle that I don't have. I was robbed on the cost & the dealership has yet to do anything to correct it. It looks like I'll be seeking legal counseling soon. More

ripped off So I rarely write these reviews, I feel people don't read them, but yet here I am. Now my review is from a past purchase, that I co-signed with my Hu So I rarely write these reviews, I feel people don't read them, but yet here I am. Now my review is from a past purchase, that I co-signed with my Husband for and unfortunately for me (and him, but he tried to get it fixed when it first happened and ZERO luck{and they still try to contact him about buying/selling!!!}) So we purchased our car, a relatively cheap car due to our situation, and told them what payments we needed and what we were looking at (car listed online at I believe $11,999 (under 12K). So we came in to look. Seemed nice enough, wasn't planning that day as it was late ( we didn't leave till around 10:00pm), but we did cause "such a great deal". So we traded my husbands PAID off car, which they offered us $6500 for, leaving 5500 "owed". Well they knew we needed a payment around 200, and showed us one at 220 a month so we decided to go with it. Again, it was late, and we have 4 kids with us, so trying to get some stuff done... Well, the car we looked at, they told us some great things, HAND-Free talking, recent oil change and tire change, new breaks...all great features. They DID"NT tell us it had remote start, we found out later they didn't know, and also told us it was a 4-cylinder (which we found on spot it was a v-6) and remote start that night. Well lets hit these issues 1st. The hands-free feature he said they did not allow us to set up during test drive, so didn't try. However when we got home, he tried, only to find out it DID"NT actually have hands-free (Dodge put the option in their cars but not the equipment for some models, $350 on average to get it put in, which he needed for work and was why we liked the car). So ok, that was 1st issue, 2nd was the following day, his change oil light came on, so took it to get look at. Needed an oil change. ok..so 3rd..less than 5000 miles after driving, noticed a lot of break dust and some squeaking, so took to get check.. GUESS WHAT IT NEEDED??? Well he tried a few times to contact the sales guy, never got a return call, even went into dealership, and kept getting run around. SO another huge issue...which I know, we should have checked what we signed and read it better, but was tired, exhausted, kids frustrated, and trusted the guy we talked to (our mistake). We somehow finance $12,243.65....Tried so many times to get any of these things looked at our fixed, but never got the help...he ended up leaving town for a few months and came back, tried again and unfortunately we had to "bite the bullet" so to speak on it. At one point the did offer a "free oil change for this".... I will never recommend or go back here, EVER. So disappointed to be the "sucker" for a dealership we trusted cause of previous reviews. just disappointed to know they took advantage of us being to trusting. Lesson learned on our part about doing business in general, but never will we go back or recommend this dealership cause of OUR experience, regardless of the good ones...the bad is the bad.. More

They went above & beyond to help me! The sales person, Tyler Smreker, was very knowledgeable, upfront and honest with me. He did not push me into buying anything....he gave me all the in The sales person, Tyler Smreker, was very knowledgeable, upfront and honest with me. He did not push me into buying anything....he gave me all the information/options I needed to make a good decision. The finance person, Darek Harris, also went above and beyond helping me. Not only did he explain all my options and what all I was signing, but he helped me get the paperwork ready that I will need to get my refund for GAP and extended warranty from my traded-in vehicle. I've even been back a couple of times since my purchase and all the emplyees that were there, were very helpful in answering all my questions. I would highly recommend them to all. More

Unbelievably EASY I called them about my 3rd party approval loan but they told me that they can beat that offer or even better help me out to get a better deal so I wen I called them about my 3rd party approval loan but they told me that they can beat that offer or even better help me out to get a better deal so I went and was greeted by Andrew Biegalski and I told him exactly what I want to happen which is 0 down with about 250-300 monthly payment with my not so perfect credit and he responded "I can help you with that" so I test drive the car that I like came back and he hop on the paper works and sure enough few minutes later he told me that I got the deal that I wanted and after that Darek ( Dutch ) made sure I have the best warranty I could have on my Jeep. I was amazed how easy that was I literally went to Mike Shaw Dealership and about an hour later I'm driving my new car without spending a dime. Most smooth transaction I ever had in car buying and I'm glad I gave them a chance to help me out. More

Loving my new car I’m so happy with my new car and so great full Andrew worked hard with us to find the perfect car for me and my family. I will always recommend Mike S I’m so happy with my new car and so great full Andrew worked hard with us to find the perfect car for me and my family. I will always recommend Mike Shaw! More

I was amazed that you all put in the discounts without askin I am so please with the dealer. I was amazed by the deal you made and the car is great. The sales person is great I am so please with the dealer. I was amazed by the deal you made and the car is great. The sales person is great More

Very Helpful! I had specific NEEDS for a vehicle becuse of a disabled husband and Andrew helped narrow the choices to three vehicles that might meet those needs. I I had specific NEEDS for a vehicle becuse of a disabled husband and Andrew helped narrow the choices to three vehicles that might meet those needs. I then narrowed it to the one I wanted! Dan was there for the actual purchase and it went so smooth and painless! He was great. Let's face it, purchasing a car can be stressful and they took it away. Honest! The car is working out just exactly like we wanted/needed it to. Thank you everyone! More

Love my Acadia Andrew was so helpful with me buying my Acadia. He got the price range I needed and was extremely nice. I definitely recommend going to Mike Shaw and Andrew was so helpful with me buying my Acadia. He got the price range I needed and was extremely nice. I definitely recommend going to Mike Shaw and Andrew. More

First time amazing car buying experience After having a stressful situation with having a car break down, Andrew made my car buying experience so easy and quick. I absolutely love my new Buic After having a stressful situation with having a car break down, Andrew made my car buying experience so easy and quick. I absolutely love my new Buick Regal and am so thankful for Andrew for helping me through the process. More