Alpine Buick GMC South - Service Center

Service department is excellent I have been bringing my 2003 Yukon to Mike Shaw (now Alpine) for more than 10 years and have had Eric Bates as my sevice consultant for all that tim I have been bringing my 2003 Yukon to Mike Shaw (now Alpine) for more than 10 years and have had Eric Bates as my sevice consultant for all that time. He excels at diagnosis and always helps me make the best choice of service options presented. My cat is always teady when promised. Repairs ate alway done correctly and estimates always accurate. Best service department in town. They have new ownership so I hope they keep their service department intact—they have great mechanics and service staff!!! More

Low power, engine check light and "Action" Exhaust Cleaning I have a 2018 Denali 6.6 V8 Turbo Diesel with less than 8k miles, 7-9" Cognito lift, extra cameras to include Blackvue hd 900dr2ch, Blackrac dual weap I have a 2018 Denali 6.6 V8 Turbo Diesel with less than 8k miles, 7-9" Cognito lift, extra cameras to include Blackvue hd 900dr2ch, Blackrac dual weapon's system, 37" Nitto Ridge Grapplers, Amp Research power steps, Rigid lights, Fuel Maverik wheels, Center console and under the back seat extreme "LockerDown" safes, and other modifications. As indicated above in title I had 3 different indicators that would not go away. I made a late online Sunday appointment for 9:30 the following day (Monday), which was nice. However, due to the problem there was only one person as I understand that could run the computer checks on it and would not get it until noon due to prior commitments. I had done some research over the prior weekend on various sites to include Youtube, mechanic's websites and others. Long-story-short, it sounded like most others had horror stories of the same type of issues getting resolved. In most cases, the customers were told to replace various parts due to the trouble code(s) (sometimes costly parts) and the problem would hardly ever get resolved. A loose wire to the "Throttle Control" was found to be the issue on 4-5 of the cases. The mechanic working on my vehicle had to keep the vehicle overnight and completed the various trouble code checks taking care of each one completing the job the following day about 9am. Today is Friday 4days and about 100miles later and the problem still seems resolved, which takes a big load off my mind. I was told one of the possible issues could be the following: on the 2500hd Denali with def exhaust you periodically get a "The exhaust filter is cleaning you must continue to drive." Well what happens with some people is; they may get that reading a few minutes from home or an important appointment and it is not feasible to continue to drive eventually causing possible sud built up in the exhaust if you do not drive another 30 miles or so. It seems to be an issue with the newer models. I also have to admit I had installed the "Magnaflo DPF Back Exhaust,"Cold Air GM Air Intake" and other after market gm related performance items which I put on the same week I purchased the new truck. It had been driving in a superb manner with no issues or problems until this 7k miles later so it was not certain whether those items had any affect at all. The only reason I did not give the 6 stars was because of the dealership only having one person that day who could work on the truck and not until a couple of hours after the appoint time. To be fair, no one at the dealership had seen the issues because I inputted the information late the night before online. I would not hesitate to give the mechanic 6 stars if the problems stays resolved. Everyone I encountered were very professional and responsive. At this time, I would definitely recommend this dealership for mechanical work and a special shout out to Luke Croney service advisor and Kolbey Hicks the tech. I would also like to comment about the truck in general. I have owned fairly decent muscle cars to include, 70's Dodge Charger, 77 and 79 new Trans Ams, a new 2003 Corvette and various custom trucks. Including a 2016 tan Toyota Tundra Pro with numerous goodies and have never had the amount of compliments and head turning that this truck inspires. It is sometimes a bit uncomfortable since I am usually a low keyed type of person. So kudos to GMC coming out with a really nice looking truck. I hope they do not change the appearance too much in the future. More

Poor Customer Service I have read in multiple places on line that 100% customer satisfaction is the goal that Mike Shaw GMC strives to reach. I also watched a youtube vide I have read in multiple places on line that 100% customer satisfaction is the goal that Mike Shaw GMC strives to reach. I also watched a youtube video of Mike Shaw himself and he says the same thing about 100% customer satisfaction. I am trying to get an issue resolved and no one seems to care about getting back to me. I have sent 2 emails to General Manager Mike Fitzpatrick (I called ahead of time to make sure he was there to receive the email) and I left a voicemail for General Sales Manager A.J. Ager (also called ahead of time to make sure he was there). 4 days later..... still haven't heard from anyone. More