Alpine Buick GMC South - Service Center

vehicle maintenance I would like to thank Eric Bates and Anthony Benson for their professionalism and expertise in servicing my family's vehicles since 1996. Eric and An I would like to thank Eric Bates and Anthony Benson for their professionalism and expertise in servicing my family's vehicles since 1996. Eric and Anthony are honest and very experienced. I trust them with all of our GMC vehicles. In fact, my family has purchased eight GMC vehicles from Mike Shaw due primarily to Eric and Anthony and the Service Department. Prior to 1996, a local Chevy dealer did our vehicle maintenance. However, the Chevy service advisors were dishonest and were constantly trying to sell vehicle services that weren't needed. Eric and Anthony and the Mike Shaw Service Department including the Parts Department are very honest and knowledgable. I have since always recommended Mike Shaw Service and Parts Departments to my associates. Again, I would like to thank Eric Bates and Anthony Benson for their expertise, integrity, and professionalism. More

Very good experience I always feel like they take care of me and I don't have problems. People are friendly and they keep me informed of progress as service is being done I always feel like they take care of me and I don't have problems. People are friendly and they keep me informed of progress as service is being done on my vehicle. More

Excellence in service (dept) Eric, Anthony, Cliff and Ezra are awesome. Eric and Anthony always make sure I get in and out as quickly as possible with estimates that are affordabl Eric, Anthony, Cliff and Ezra are awesome. Eric and Anthony always make sure I get in and out as quickly as possible with estimates that are affordable and do whatever they can to save us money in the service department. Cliff and Ezra, the techs that usually work on our vehicles (we have 4 now), always get the job done right the first time without delays. Our vehicles are kept clean and are usually washed upon exiting service (weather permitting) which makes us feel like we have been well taken care of beyond the service we received on our vehicles. They always make sure we are satisfied and take our concerns seriously. Thank you Eric, Anthony, Cliff and Ezra for your outstanding customer service, you are why we keep coming back to Mike Shaw! More

Consistent and outstanding service I purchased my truck in 2008. All of my service has been by Eric Bates in their service department. Eric and Mike Shaw have always provided superior I purchased my truck in 2008. All of my service has been by Eric Bates in their service department. Eric and Mike Shaw have always provided superior service, realible, and always prompt. I would rate Eric and Mike Shaw the best of the best. I would be happy to recommend Mike Shaw and Eric Bates to anyone. More

Efficient Very efficient, didn't have to wait too long, and washed my car. Very friendly as well. The people in service are always friendly and kind. Very efficient, didn't have to wait too long, and washed my car. Very friendly as well. The people in service are always friendly and kind. More

feedback they are simple easy and helpful and got a great deal on a oil change. I like how they get you right in when they say they will they are simple easy and helpful and got a great deal on a oil change. I like how they get you right in when they say they will More

Nightmare Went in to buy 2011 Jeep Rubicon Unlimited I saw on line, vehicle was in great condition but had higher mileage. First thing I noticed that it did not Went in to buy 2011 Jeep Rubicon Unlimited I saw on line, vehicle was in great condition but had higher mileage. First thing I noticed that it did not have the light bar on it anymore like it did in pictures. Sales person (which was great to work with) said previous owner had come to retrieve it? Test drive went fine, noticed low tire pressure light on and was told because of cold temp that day is the reason (which happens). Later to find out from Jeep that all of the sensors are missing and will be $1000 to fix. Only after a week and a half, the Jeep leaves me stranded on I-25 going up to DIA. I have it towed in to their service department to find out engine has seized and is total loss. After kind of being made to feel like this was all my fault, luckily I had bought extended coverage. The service department had to wait 30 days before ordering any replacement engine because the warranty would take that long to kick in. It took 2 months to resolve after a comedy of other errors. Their service rep Ashley, did a pretty good job of keeping me informed and I was fortunate that they assigned a loaner vehicle. Thought all was resolved for a week or so until Jeep told me there were some high torque bolts missing from transmission, manifold was over torqued (cracked), drive boot was ripped and to top it off, was stranded again because of failed starter. I do know what the risks are for used, high mileage cars and can accept that, but this was a bit excessive for a large, reputable dealership to not back their inventory. Again, purchasing extended warranty was my only savior. Have only ever purchased cars from Red Noland and Woodmen Nissan in past with excellent service and solid backing for the vehicles, won't make the mistake of not going back to them again. More

Buick Verano I brought my Buick Verano to have the oil changed and tires balanced and rotated. Anthony was very pleasant to work with. What a nice experience. I brought my Buick Verano to have the oil changed and tires balanced and rotated. Anthony was very pleasant to work with. What a nice experience. More

Outstanding service Eric Bates was excellent as well as the other personnel in the Service Representative Area. My concerns and questions were answered and taken care of. Eric Bates was excellent as well as the other personnel in the Service Representative Area. My concerns and questions were answered and taken care of. The staff that I dealt with were professional and very friendly. Will recommend Mike Shaw to others More

Outstanding in every way The staff is outstanding in every way. The can do attitude is obvious. I was immediately greeted as soon as I drove in. The basic reason for my vi The staff is outstanding in every way. The can do attitude is obvious. I was immediately greeted as soon as I drove in. The basic reason for my visit was to do a safety inspection on air bags, which was pending. I also got a service which as due. The wait time was surprisingly short. I expected to be there for at least and hour. I was surprised that I only had to wait a few minutes. I was also was surprised to find my auto washed and vacuumed out. Eric represents you in an outstanding manner: confident, knowledgeable, can do attitude, willing to explain things most customers do not understand. I was---on this visit---completely satisfied. More