Alpine Buick GMC South - Service Center

Nightmare Went in to buy 2011 Jeep Rubicon Unlimited I saw on line, vehicle was in great condition but had higher mileage. First thing I noticed that it did not Went in to buy 2011 Jeep Rubicon Unlimited I saw on line, vehicle was in great condition but had higher mileage. First thing I noticed that it did not have the light bar on it anymore like it did in pictures. Sales person (which was great to work with) said previous owner had come to retrieve it? Test drive went fine, noticed low tire pressure light on and was told because of cold temp that day is the reason (which happens). Later to find out from Jeep that all of the sensors are missing and will be $1000 to fix. Only after a week and a half, the Jeep leaves me stranded on I-25 going up to DIA. I have it towed in to their service department to find out engine has seized and is total loss. After kind of being made to feel like this was all my fault, luckily I had bought extended coverage. The service department had to wait 30 days before ordering any replacement engine because the warranty would take that long to kick in. It took 2 months to resolve after a comedy of other errors. Their service rep Ashley, did a pretty good job of keeping me informed and I was fortunate that they assigned a loaner vehicle. Thought all was resolved for a week or so until Jeep told me there were some high torque bolts missing from transmission, manifold was over torqued (cracked), drive boot was ripped and to top it off, was stranded again because of failed starter. I do know what the risks are for used, high mileage cars and can accept that, but this was a bit excessive for a large, reputable dealership to not back their inventory. Again, purchasing extended warranty was my only savior. Have only ever purchased cars from Red Noland and Woodmen Nissan in past with excellent service and solid backing for the vehicles, won't make the mistake of not going back to them again. More

Buick Verano I brought my Buick Verano to have the oil changed and tires balanced and rotated. Anthony was very pleasant to work with. What a nice experience. I brought my Buick Verano to have the oil changed and tires balanced and rotated. Anthony was very pleasant to work with. What a nice experience. More

Outstanding service Eric Bates was excellent as well as the other personnel in the Service Representative Area. My concerns and questions were answered and taken care of. Eric Bates was excellent as well as the other personnel in the Service Representative Area. My concerns and questions were answered and taken care of. The staff that I dealt with were professional and very friendly. Will recommend Mike Shaw to others More

Outstanding in every way The staff is outstanding in every way. The can do attitude is obvious. I was immediately greeted as soon as I drove in. The basic reason for my vi The staff is outstanding in every way. The can do attitude is obvious. I was immediately greeted as soon as I drove in. The basic reason for my visit was to do a safety inspection on air bags, which was pending. I also got a service which as due. The wait time was surprisingly short. I expected to be there for at least and hour. I was surprised that I only had to wait a few minutes. I was also was surprised to find my auto washed and vacuumed out. Eric represents you in an outstanding manner: confident, knowledgeable, can do attitude, willing to explain things most customers do not understand. I was---on this visit---completely satisfied. More

Just plain Awesome The problem was fixed right the first time it was in to be repaired Anthony Benson was great and the service team under Mike Sapanaro's direction I The problem was fixed right the first time it was in to be repaired Anthony Benson was great and the service team under Mike Sapanaro's direction I will gladly recommend This service dept to all I know as being the best Thanks again for a job well done With kind regards Donald More

I had an oil change The gentleman who took my information was very professional n kind. My friends n i sat in the lounge until it was finished. excellent service. The gentleman who took my information was very professional n kind. My friends n i sat in the lounge until it was finished. excellent service. More

Very convient on a Saturday Work was done in a timely matter very professional was ready for my appointed time explained it all when calling with estimate and overall a good expe Work was done in a timely matter very professional was ready for my appointed time explained it all when calling with estimate and overall a good experenice More

Stellar job from the service dept I was extremely impressed by the entire service dept and working with Anthony was a very pleasant experience. Anthony was professional, courteous, and I was extremely impressed by the entire service dept and working with Anthony was a very pleasant experience. Anthony was professional, courteous, and always kept my wife and I informed on the status of our vehicle at all times. He was knowledgeable and I would recommend any of my fiends or family to his dept without a doubt. More

No appointment Went in without an appointment because of check engine light on my 2013 Denali HD. They were able to get me in and took care of the problem. Excellent Went in without an appointment because of check engine light on my 2013 Denali HD. They were able to get me in and took care of the problem. Excellent service. Thank you. More

Exceptional Customer Service I have used Eric Bates every time I have had my new GMC Sierra serviced and he always does a fantastic job. It has a small pop up camper on it so it I have used Eric Bates every time I have had my new GMC Sierra serviced and he always does a fantastic job. It has a small pop up camper on it so it needs a high bay and they are ready for my truck every time. The service is always completed within the time window that Eric gives me. If there is any glitch he calls me immediately to get it resolved. In addition Eric always has time to catch up on how things have been going. More