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Alpine Buick GMC

1.7

31 Lifetime Reviews

8120 W. Tufts Ave., Denver, Colorado 80123 Directions
Sales: (720) 746-2697

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31 Reviews of Alpine Buick GMC

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September 04, 2018

"Price changes after you submit your purchase agreement "

- Victimofalpine

I approached a vehicle And we made the purchase agreement I submit the application and they said somebody was looking at the car that I was interested in. The vehicle listed what 30 miles on it which is a brand new one. They also mentioned the car actually has 5000 miles on it instead of 30. And they said if I pay $2000 more than I could buy it. Well honest people do not do business like that . They are literally fishing people.

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Recommend Dealer
No
Employees Worked With
Jr
August 10, 2018

"hidden Gem, Great Customer Service is PRICELESS!!!"

- SARAHLOVESGMC

From the Sales Consultants to the managers everyone made my purchase easy and did not feel pressured or rushed. Top Notch. I'm new to the area and looked up GMC dealerships in Colorado and of course searching for the BEST price and Alpine had the best price. I sent an inquiry on-line and got a fast response, made an appointment and when I arrived I recognized the vehicle I was interested in (Cherry Red Yukon) parked in front of the building. I walked straight to it hoping it wasn't sold and saw a tag on the dash with a big SOLD on it. I was greeted and asked if I had an appointment usually salespeople just attack but NOT here they welcomed me and took the time to find out the who, what, why> I was introduced to my salesperson and she was amazing she said she had everything ready for me to view MY vehicle and she walked me straight to the shiny Yukon i had thought was SOLD. She took the time to prepare and have the car ready I truly felt VIP. My experience was so nice as I learned all about MY vehicle that the numbers were the last of my worry. Once I did see the numbers I realized that I had not seen that the discount included Lease Loyalty but that was me NOT them so I was able to negotiate (btw Im horrible at negotiating) my salesperson did that for me and she was able to get me oil changed for life that are totally worth it and I didn't mind paying the difference that still was lower than other dealerships btw. The customer service is priceless. I recommend 100%

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Recommend Dealer
Yes
Employees Worked With
Monica
August 10, 2018

"Held hostage by terrible service department"

- alpineGMCsucks

I love my GMC. I hate my dealership! In the last year I have had parts broken and hammered back in place in a hope that I would not notice. I have had custom parts lost or stolen off of my vehicle. I do not trust them to touch my truck but I am stuck in an oil change for life that I have never used but they refuse to refund. I was scammed out of 500$ by this terrible xxxx hole on earth. Do yourself a favor and purchase your GM vehicle from any other dealer. I sure with I would have, my coworker has great experience at SUSS, you should go there.

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Recommend Dealer
No
Employees Worked With
Hulk sold me the car and bandits have been servicing it.
August 01, 2018

"Horrible experience"

- Vinssaint

These guys are shady and will go out of their way to send you out of their dealership with a bad taste in your mouth...

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Recommend Dealer
No
Employees Worked With
Javier
June 23, 2018

"Some very Un professional staff."

- L

The minute you are given a verbal quote , you are rushed through the the buying process with additional fees that were not included in the verbal quote.my sales person had so “many Deals” going on when she agreed to assist me. Perhaps working with another sales person who had the time and focus would have eliminated the rushing. When you drive out of Alpine Buick GMC you can forget about customer service. A few of ladies that work at the reception desk are clueless and rude. Sharon in service is excellent. Unfortunately, she was not in when I picked up my car. Matt was helpful with having my car ready and waiting upon my arrival to pick it up. He accomidated my request for a no charge on a minor wheel alignment, although my request irritated him. When I drove out of the dealership and got on the highway,I noticed major hail damage on the hood of my car. When I called, Matt said I would have to call my IN Surance. That very well may be the case, but what kind of business let’s you drive away unaware of physical damage on your car that you did not drive in with. When I requested to speak with a manager, reception kept putting me into VM which I asked them not to do. I spoke with a salesman who explained that Acts of God are not covered. But I’m curious about his lack of professionalism when I asked why they didn’t inform me of the damage? A very sleazy dealership . I can’t imagine any good reason for recommending this place. It’s also filthy.

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Recommend Dealer
No
Employees Worked With
Several
March 08, 2018

"Couldn't even get a quote on a new vehicle after 3 days! "

- ValleyGirl58

Sent an email and called on a Monday morning for a quote on 3 different 2018 Acadia's. I was told by Kayli that we would have quotes that afternoon. Never heard back. Called again on Tuesday and she said they had been busy and would get back to me soon. Finally received quotes on Tuesday afternoon for 2 of the 3 Acadia's that I requested quotes on. I was told the 3rd Acadia Denali wouldn't be quoted because I would get a better deal on the other (because it was a demo with 5220 miles on it). At that point, it clearly didn't matter that I wanted a quote on the more expensive Denali without all the miles too. The quotes I received didn't have my address on it (for taxes purposes) even though Kayli had that information. Also, the quotes did NOT include my trade in vehicle, which could make or break a deal. When asked, Kayli let me know that they just wanted to see if I was interested in the numbers or not. Not sure how I could be interested in numbers that aren't accurate with my correct address and didn't include my trade. Keeping in mind that if the deal was made, I would have to drive 4 hours from my home to the dealership. That is the reason why out the door numbers are so important to me before making a deal. I finally spoke to Kayli's manager, JR. He told me he would get with Kayli and see what they could do on my trade and they would get back to me with numbers. I never heard back from either of them and both knew that I needed numbers before Wednesday so I could make the drive there. I would not recommend this dealership unless you have about a week of time to waste. Keep in mind you can go to a different dealership and get competitive numbers within a couple hours on all the vehicles you actually requested numbers on. Terrible customer service... even when you are trying to buy a $50,000 vehicle. They clearly don't appreciate their customers.

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Recommend Dealer
No
Employees Worked With
Kayli Cole, JR Batchelor
March 30, 2016

"ripoff price on service"

- akroid7

step father [87 years old] had service done on his buick . they found out other minor problems and repairs were done at hundreds of dollars more than other buick dealer later quoted for the same service. will not recommend alpine for any repairs because of cost.

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Recommend Dealer
No
Employees Worked With
service manager
February 05, 2016

"Awesome mechanical service, wonderful customer service"

- Beccam823

They took care of all my concerns, and were extremely helpful, courteous and I believe went out of their way for me. They were understanding of my concerns, and had no problems getting all of them handled in a timely fashion.

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Recommend Dealer
Yes
Employees Worked With
Atley (not sure how to spell his name)
December 31, 2015

"Rick Vidal and Alpine motors"

- Dano7570

Rick is there for the customer not to put money in his pocket! Alpine has the friendliest staff and everyone is very helpful in everything they do!

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Recommend Dealer
Yes
Employees Worked With
Rick Vidal
December 30, 2015

"Mike Malone was very accomodating and found what we needed!"

- gramanet

Mike Malone saw our problem with our present Buick and solved our problem with a different model. Our previous experience at Alpine did not fulfill our needs, but Mike did.

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Recommend Dealer
Yes
Employees Worked With
Mike Malone We came with a need and he solved our problem!
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