Altoona Honda

A quality sales experience! This was our first trip to a Honda dealership and our first time shopping for a Honda. I've been to many dealerships over the past 25 years and never This was our first trip to a Honda dealership and our first time shopping for a Honda. I've been to many dealerships over the past 25 years and never found any to be pleasurable......until now. Every member of the team, from the gentleman opening the door, to the sales person, to the manager, and business manager were top notch. Not once did they tell me what I should do with my hard earned money and never did I once feel any pressure. PROFESSIONAL is the best adjective for my experience. Oh, did I mention that I was able to leave with a brand new vehicle and pay slightly more than I would have for an auction vehicle that has no history? For those that travel out of the area to shop Honda, why. For those form outside this area, it's worth the drive. More

New vehicle purchase Would like to thank Altoona Honda in our new experience with purchasing our new 2017 car. we absolutely love it. Thank You Robert and Mary Jane Gre Would like to thank Altoona Honda in our new experience with purchasing our new 2017 car. we absolutely love it. Thank You Robert and Mary Jane Gregory More

No matter where you live.. It's worth the drive Found the perfect second car for myself. Was looking for a Honda accord coupe online came across their ad sent my info in and expressed interest in th Found the perfect second car for myself. Was looking for a Honda accord coupe online came across their ad sent my info in and expressed interest in the coupe they had in stock. Eric replied quickly from internet sales. Talked with him about my needs and was able to get a copy of the cars history. Clean car fax right color and equipment. I live on the otherside of Johnstown and that's about an hours drive for me. When I arrived they had the car outside warmed up and ready to go. Salespeople and atmosphere where above my expectations. The process was done in a timely manner and took delivery drove it home within a few hours. Thank you Altoona Honda !!youve earned my business. More

Looking for a Quality Honda Dealer--Go to Altoona Honda I would highly recommend Altoona Honda. Their staff makes a wonderful first impression by their appearance and friendly attitude. Their staff members I would highly recommend Altoona Honda. Their staff makes a wonderful first impression by their appearance and friendly attitude. Their staff members were great to followup when we had a question. Also, in our case, we had an unusual situation and they were very helpful in resolving our concerns. We dealt with Bobby Krause, Justin and Matt Mallory (sp) and they did everything they could to take care of our needs. I was looking for a particular color and Matt went out of his way to locate the car I wanted from another dealer. It was obvious that they all wanted us to leave happy with our deal. Looking for a Honda--go to Altoona--you will be happy with your experience! More

Perfect online sale! Bought a used 2009 Honda Pilot, with 40k miles from Eric at Altoona a few months ago after finding it online. We are from Nebraska and had been search Bought a used 2009 Honda Pilot, with 40k miles from Eric at Altoona a few months ago after finding it online. We are from Nebraska and had been searching nationally for a good deal on a low mileage, older Pilot. I waited to post a review to really see if the car we bought was the car they promised. Oh man, let me tell you--these guys are one-of-a-kind in the car industry! Buying a car online can be a daunting task, but everything on the Pilot checked out to be exactly as they assured and nearly 10k miles later it still drives perfect. Eric answered all of my questions, provided all needed docs, inspections and verifications. Awesome guy and even better service! If given the chance, I would absolutely hit up Eric again to buy a car from Altoona Honda. So thankful for their awesome service! More

Great buying experience We just purchased a 2014 Ram 2500 Diesel from Altoona Honda. We have been searching and searching for months for the truck my husband wanted. Altoon We just purchased a 2014 Ram 2500 Diesel from Altoona Honda. We have been searching and searching for months for the truck my husband wanted. Altoona isn't to far away from our home, so we ran down quick to take a look. First thing we noticed is that the store is very comfortable. Very clean and cozy. Josiah was our sales consultant and he was great. He wasn't pushy what so ever and he was easy to talk to. No arrogance or "know it all" attitude. We overloaded him with questions and he was very knowledgeable. Josiah and his team really worked hard to make our deal happen. They gave us a great payoff on our truck we traded (which we didn't think would happen due to them being a Honda dealership). I would absolutely buy another vehicle from them. Wish all car buying experiences could be this great! More

Matt Mallery is excellent to work with! Matt is an excellent salesman who provided excellent customer service with both cars that I purchased here. I bought a 16 Honda HRV in June and reali Matt is an excellent salesman who provided excellent customer service with both cars that I purchased here. I bought a 16 Honda HRV in June and realized it was too small for a family of four. I returned a month later and with Matt's help purchased a 16 Honda CRV. He worked with me to get the vehicle I wanted at a price I was comfortable with. I highly recommend that anyone who goes in asks for him. Sincerely, Natalie Graham Altoona, PA More

An Excellent Transaction Never thought I would EVER drive 2 hours to buy an auto. But prices at Altoona Honda, appear very reasonable for Certified Hondas . Bob Peloso wa Never thought I would EVER drive 2 hours to buy an auto. But prices at Altoona Honda, appear very reasonable for Certified Hondas . Bob Peloso was our Sales Consultant. Bob was pleasant and easy to work with. Bob, went the extra mile to ensure that the Honda, we wanted, was available, when we arrived. Travis Stromer the Business Manager, is very personable, and made closing the sale, an easy process. I highly recommend Altoona Honda, and especially Bob Peloso and Travis Stromer to assist you. More

Terrible service I just had my 2007 Civic Si serviced at Altoona Honda, and it was the worst experience I have ever had with a automotive service center. I had to have I just had my 2007 Civic Si serviced at Altoona Honda, and it was the worst experience I have ever had with a automotive service center. I had to have my car towed in because it would not stay running. It turned over, ran for a second, and then sputtered out. Today is Jan 20th 2016, I dropped my dropped my car off on Dec 31st 2015. So yeah, it took awhile. I had not been there for service since it was Blair Honda under different ownership, and at a different location. But back to the story, when I first went in, it was confusing as to exactly where I needed to go as there where no signs for the service department on the interior. When I got to service the man at the podium, whose name is Jeremy Brown, their service manager, he asked me if it was running. I told him no, and he rolled his eyes at me and turned around to look at something behind him. As I had not been there in awhile, like 5 years or so. I gave Jeremy my updated phone number when he asked me how I wanted them to get a hold of me. My mother, the tow truck guy, and I all watched him write down my new phone number, this is important later. I also explained the problem, and told him that I had purchased new spark plugs to put in, but did not yet because of the weather, and asked him to install them in my car while diagnosing and fixing the problem. He said he would. The whole time I was talking to Jeremy I got the feeling that I was not important. I was not the focus of his attention, or he just did not want to deal with me. So I waited almost a week, and had not heard from Altoona Honda at all, so I call them to get an update on my car. The service manager, Jeremy, answered and told me that they had been trying to get in touch with me, but had a bad contact number. I asked him what number he had been calling, and he gave me my old phone number from over 4 years ago. I said to him that I gave my new number to the guy when I dropped off the car, and that I watched him write it down. He told me it was him there when I dropped it off, and that I did not give that new info. I have witnesses. So anyway I ask him what is wrong with the car, and he gives the phone to the mechanic working on my car. His name is Robert Tarachko, and they told me he is there senior mechanic. Robert tells me that he thought it was the timing chain at first, but said that was fine, so he moved on to the fuel system, and believed that it was either the fuel pump relay, or the fuel pump itself. And he was following their 37 step diagnostic procedure. I authorized him to continue to diagnose the issue, and I asked him to write down my current phone number on my paperwork, AND I asked him about the spark plugs that I had left on the passenger seat, and if he would make sure that those got installed too. He said that he would do that. At this point I was pissed, that they wasted about 5 days calling a number that I don't have anymore, and at the way I was treated when I dropped off the car. So I had a cigarette, and calmed down. I called back to complain about my service and asked for the manager of the dealership, was told he was not in but I could talk to the sales manager and he would pass on the message the next day. I told him what had been going on, and he said he would go look into my car personally and call me back. About 15 to 20 minutes later I get a call from Jeremy apologizing for how I felt I was treated and wanted to reassure me that Robert was the senior and best mechanic, and that they would do their best to have it done right and quickly. He was very careful I noticed not to take any blame for how I felt I was treated, or the delay. Just the way he worded his apology to me, it did not seem authentic. 3 to 4 days later I get a call from Robert, not Jeremy, explaining that it was not the fuel relay and was likely the fuel pump, and was given an estimate on time and price, around $1,100.00. I told him to go ahead and order the parts and get it done. So I wait a few more days and I call for an update, and talk to Brad. Now Brad was very nice and professional, and I have no issue with Brad. He tells me that Robert had some doubts about the diagnosis and went back to the first issue he thought it was, the timing chain. So he puts me on with Robert and he explains what it will take and that it will be a little more expensive. But that I was lucky It did not do any damage to the valves, witch is common when a timing chain slips or breaks a tooth. So I authorize him again to order the proper parts, and and do the repairs. And I reminded him again about putting in the spark plugs that I had left on the passenger seat. This was a monday, and Robert told me the parts should be in by wednesday, and it was an 8 to 9 hour job. So I wait until the following tuesday and called back because I have not heard anything. Again I talk to Brad, because I believe that Jeremy at this point was avoiding all contact with me. I don't know that for sure, just a feeling I got. Brad tells me that it should be done the next day Jan 20th, 2016, and he would call me when it was done. He did, but I missed the call, so I called back to confirm that the car was finished, and Brad said that it was. I got a ride down and this time there was a woman at the podium and she gave me my key so I could put something in the car, and what do I find still sitting on the passenger seat... the new spark plugs I had asked them 3 times to put in. So after waiting almost 3 weeks, a service manger, Jeremy Brown, whom doesn't attentively listen to his customers, and their best and most senior mechanic, Robert Tarachko, misdiagnosing the issue, I was more than a little pissed off. Now I admit that I flew off the handle a bit, but I wanted my point to get across, and wanted to make sure that I had their attention, because I obviously didn't have up till now. I may have used some colorfully descriptive language, which, in my opinion is not bad language, it is the English language. So the woman, whom I yelled at, and apologized to, gets Jeremy, and I think Brad, I never confirmed I was too pissed, to come out. I go back thru all that had gone on, and Brad said that he would have the spark plugs put in that day, and would not charge me for it, and asked if I would like to wait, I said I would come back, tossed my key back on the podium, and walked out. My mother, who had driven me down to pick up the car, stayed inside to apologize for my getting so angry, and Jeremy had the stones to tell her that he wanted an apology from me. Since when is the customer not the most important part of a business? So Jeremy arranges it so the car won't be done until end of business and he is gone, but he asked for an apology? Seriously, xxx...? So I go back a little early, and he tells me that it is still not done, and that he does not want me to come back there again, that the car will be outside, unlocked, and the key under the floor mat. So mom and I go get food, and come back to get the car, and it smells funny. They had put all the old dirty oily parts in box, including the old spark plugs they just replaced, and placed it on my passenger seat. I have NEVER had an auto repair place do this. xxxx, I've never even heard of an auto repair place doing this. I don't know if this was spite, or them just being xxxxxxxx, but now I'm really pissed, and is why I am writing this review of Altoona Honda's service department. The total cost for repair was $1,509.24. And the final paperwork that I got still has the wrong phone number listed on it. Seriously? Do not go to Altoona Honda for any vehicle repairs, it seems to me that their customers are not very important to them, they don't listen to you when you give them information, and it takes a long time to get done. And remember this was their "best and most senior mechanic". I am also trying to figure out how this issue occurred in the first place, as the car only has 57,000 miles on it. I used to be a huge fan of Honda in general, but not lately More