Where to I start? Americas Choice RV (ACRV) has given me back that excitement, and hope that there are still company’s out there that truly believe in old fashioned customer service and doing the right thing.
I am a disabled New York City Fire Fighter and have decided to live life to the fullest. I am also on a fixed income and had a dream that’s seemed distant. I had been searching for a fifth wheel to travel North America with, and came across the perfect unit, on the internet. I took a gamble and reached out to Cheyenne, at ACRV.
All I can say is wow! From the very first interaction, I was treated like family, like Cheyenne was not some salesperson, but a longtime friend. She communicated flawlessly with me as we live three hours away. She was extremely honest, down to earth, and not pushy what so ever. From live face time video tours, to follow up phone calls, text messages, and one heck of an information free flow, we now have our dream fifth wheel.
It gets better, the sales manager Americo, called us after Cheyenne had a family emergency, and stayed motivated, gave us further incentives just because he cared about our needs, and was truly amazing and kind.
There is even more! Once our deal was agreed to verbally over the phone, Cale, Tony, and Alex seamlessly emailed us the closing documents, constantly contacted us to go over numbers, and walked us through the process. Who does this? I’m talking about 6-8 phone calls all day.
They were all beyond honest and jumped through hoops to make sure we were well informed and given all information about this transaction. Not once were there any hidden surprises, not once was there any skewed tactics, just straight up honesty. They even explained the trade in price, and how much they would be selling it for! That was beyond upfront! They must make money to run a business, we all know that but to go as far as to tell us the whole deal, and why. These guys are one of a kind.
Well, it did not stop there. They set us up with an overnight camp site to make the switch from our travel trailer to the fifth wheel. Our inspection of the new unit had found some minor punch list items, so those all had to be completed two days before our treck to ACRV. Again, I was knocked off my feet by the constant phone calls. They updated us on the process, on the punch list items, on the progression, and not once did we have to chase them down or wait for a return phone call. This company, and team went well beyond the call of duty, they are a rare shining star in todays “America Corporate Juggernaut”, and who ever is wanting a RV of any kind needs to give them a shot!
With that said, we had a blast camping out overnight. Americo and Cheyenne visited us numerous times at out camp site, walked us through the how’s, the what’s, and the if’s. I am at a loss of words, I teared up, these guys out performed my expectations, and again need to be recognized as something that just does not exist any longer. True goodness!
Thank you ACRV, you not only helped make our dream come true, but you re invigorated my trust in Corporate America, and reflected such a commendable virtue that stands as an example for all RV sales organizations! love you guys!