Very disappointing because I thought this local family owned dealership would have the customers best interest(no pun) at heart. Well, I was wrong and its so disappointing.
Its a very clean and professional place, location is perfect. All of the cars I looked at online has the free Carfax and that is rare for dealerships. My sales guy had the perfect natural charm and was open to any questions. He truly was/is a no pressure salesman, and I was able to do my own test drive. Another A+!!
The smh disappointing part is with the financing team and customer service. If your a dealership, and someone wants to come buy a car off your lot, new or used, over 10k or under 10k, they want to finance thru you to support the local dealership vs using their bank, and also give you a trade-in for more profit?, that should be a easy sale right there but.....the waiting for a lender game came into play.
After 48hrs, I had to truly reach out to them to do a follow-up, even after sending an email and text the day before. I'm the customer, and I shouldn't have to chase the dealership. smh, Very poor and inconsiderate customer service.
Basically, if I was going for a new car, I would have left with the car the same day, but to have me waiting as if the finance team was really breaking their neck to find me a lender on the car I wanted, was truly an insult.
Sorry, people with good or bad credit get cars, but I guess with me, their really wasn't going to be a profit after all for them. Why even have good old used cars (by year meaning old) on your lot then. Money is money. Makes sense why they kept trying to get me into a new car but not the car that I know that I can afford on my budget.
So without sounding too naive, I guess ALL dealerships are about money and they do not lookout for the customers best interest(again, no pun to rates). Just always make sure you do your research and know what you want, too many people get caught up in the tricks of the dealer. The no courtesy call back is what really made the great (in the beginning) experience into a poor one for me that day.
I was contacted today from my salesman. It was a great follow up discussion about my review/experience just wish it happened at the appropriate time it should have vs after my review. I feel better but my experience is still my experience but I will say that I would recommend this dealership just based on the salesman alone, I changed the 1 star to a 3 star.