Anchor Nissan

Anchor Nissan ERIC FERRA/CARL PARRILLO/A++++ I pulled on the lot without any intention of buying a car. I had seen a Nissan Cube on Auto Trader and I was just curious to see if there was any way I pulled on the lot without any intention of buying a car. I had seen a Nissan Cube on Auto Trader and I was just curious to see if there was any way I could afford it. If I couldn’t, I would walk away disappointed, but with a sense of knowing my current car was fine. I had gone to Florida a year ago and rented a car, when I got to the rental office they told me all they had left was a Nissan Cube. I was so disappointed because I thought it was an awful looking car and I couldn’t imagine that it was safe. I had my nephew and thought my sister would kill me if she knew what I was driving him around in. I could not have been more wrong. I fell in love with it! When we got to the lot we met Eric, who right from the start was personable, clean and knowledgeable. The doors to the Cube were unlocked, so we were already tinkering around in it. He came up and we bombarded him with questions. He had an answer for every question we asked, including what was with the shag rug? Before we even left the lot for a test drive, I wanted to be up front and disclosed to him what my budget was and what I was looking for as far as payments. Two weeks before my partner and I leased a brand new Hyundai from a dealer in RI and our experience was just awful. I have never felt more discriminated against and I can’t remember feeling so conflicted by a sales tactic. Initially, because of this, I was on my guard and to be honest I had mentally prepared myself for the “walk away”. I was almost anticipating Eric to play the smooth salesman routine and have him bring me up to shoot me down. He NEVER presented himself in any other manner than professional. He said, well let’s see what they give us for your trade and find out how your credit is like and we’ll go from there. He suggested we take a test drive and we did and I was falling in love all over again. Bottom line, ERIC is a keeper! He treated us respectfully and you can say, well of course you are happy you got what you wanted. Yes, I did get the vehicle I wanted, but the price was still over my budget-here’s the difference…ERIC! He never made it seem like it was out of my reach-he gave me a fair amount for my trade and I was willing to pay the little bit of difference because the customer service was outstanding! He had a great sense of humor and seemed more human than any other sales person I have ever dealt with. On average, I get a new car every three or four years. I always dread the high pressure sales person routine and this by far was THE BEST experience I have ever had. We did all the financing with Carl Parrillo, who was also outstanding! He also has the neatest handwriting of any guy I ever met. He saw that I was from Warwick and offered to meet me half way to drop off my Vin information. That is really going above and beyond! I had a question for him so I called and had to leave him a message, he wasn’t able to get through to me, so he sent me a text. I don’t know if you do the same training for all departments, but it has been flat out consistent. I will recommend you guys to everyone I talk to that is looking for a car. Thank you Carl! One last thing-I LOVE MY CUBE! I’m getting right around 31mpg and it’s so much fun to drive. THANK YOU ERIC FERA! I HOPE NEXT TIME I COME IN, I SEE AN AWARD ON YOUR DESK FOR 2014! Gladdie Houlker Warwick, RI More

Excellent service I recently purchased a 2014 Nissan Rogue from Anchor Nissan. Originally, I had planned on purchasing a used vehicle, but once I saw the new model and I recently purchased a 2014 Nissan Rogue from Anchor Nissan. Originally, I had planned on purchasing a used vehicle, but once I saw the new model and test drove it, I could not resist. I had called ahead and made an appointment to see the vehicle. When I arrived, I was greeted by a very friendly salesperson (Solomon Chauvin). He was very knowledgeable and was able to answer all of my questions. I made another appointment the next day so that my husband could test drive the vehicle. He too, had many questions. all of which were answered. We were quickly able to negotiate a price and complete all of the necessary paperwork. The exact vehicle I wanted was not on the lot, but the dealership was quickly able to locate it and have it delivered. The additional options that I requested were then installed at the dealership. Having purchased many cars over the years, this was an enjoyable experience. The sales team was very attentive to my requests. It was not the high pressure sale that you get at many other dealerships. We will be purchasing another Nissan in the near future and will definitely be purchasing it from Anchor Nissan. More

ANdrew Felber is a Great Sales Associate My sales associate Andrew Felber did a terrific job introducing me to a variety of vehicles. He was courteous, knowledgeable and very polite. In add My sales associate Andrew Felber did a terrific job introducing me to a variety of vehicles. He was courteous, knowledgeable and very polite. In addition, after shopping at 2 other dealerships, Anchor did the best job at meeting my lease budget. I highly recommend Anchor and suggest all car buyers contact Andrew Felber for outstanding customer service. -Tony V., Smithfield, RI More

Not Happy The reason for my poor review of this dealership is based on the lack of information that was given to me prior to the purchase of the car, when the m The reason for my poor review of this dealership is based on the lack of information that was given to me prior to the purchase of the car, when the money was handed over and all of the papers signed. At that time Eric handed me the single key for the car. Any car that I have ever purchased has come with at least 2 keys and 2 remotes for the locks. This car had no remotes and only one key. I can not imagine having a car without a spare key. The fact that the car did not have a single remote was something that I should have been notified of prior to purchasing the vehicle. When I complained, I was told by Max, the manager, that it was my responsibility to ask. I am sorry but something as basic as the remote for the locks on a car that is advertised to have remote keyless entry is NOT something that I should have to ask about. If I would have gone out and purchased two remotes and one more key it would have cost over $400. After much complaining and arguments the dealership offered to supply one remote and to program the remote and a spare key. The spare key is something that I had to purchase for $75, an expense that I did not anticipate at the time that I purchased the car. To summarize, my complaint is focused on the lack of information about basic components of the car prior to purchasing the car and the lack of cooperation from the dealership after I purchased the car. This incident tainted my entire view of my car buying experience and resulted in the very poor ratings. If it would have been possible I would have returned the car and requested a refund of all of the money. I was told that this was not possible. One other issue that I became aware of after the purchase of the car was that it was my responsibility to get the VIN check for the our-of-state title for the car. That means that I drove the car off the dealership lot without a 100% guarantee that the vehicle has a clear title. In talking with a police officer, we were told that it is the responsibility of the dealer to get the VIN check to insure the title was clear before the vehicle was sold. In general I am not happy with the Anchor Auto Group. I will never do any more business with them and when asked, I will give them the poorest recommendation possible. More

Great service Usually dealers are very pushy and give me a lot of anxiety when looking for cars. However, I did not feel pressured or any anxiety at this dealership Usually dealers are very pushy and give me a lot of anxiety when looking for cars. However, I did not feel pressured or any anxiety at this dealership. Great service. More

Purchasing a new car. Tim was great to work with and most patient with my many questions...and wishes to test drive...He pursued cars out of the area for me and always retu Tim was great to work with and most patient with my many questions...and wishes to test drive...He pursued cars out of the area for me and always returned my calls. I recalled Stephanie Shultz had moved to Anchor after many years at Fireside where I have been a customer. A Subaru customer at the dealership, Jim and Pat McDonald highly recommended Anchor when they heard I was going there. More

Great experience - Eric was awesome! I had a great experience here. I shopped some other dealerships but Anchor was the best choice. Eric was understanding and knew his stuff. He was will I had a great experience here. I shopped some other dealerships but Anchor was the best choice. Eric was understanding and knew his stuff. He was willing to work with me on the terms that I needed but I never felt any pressure from him. He came highly recommended and I would highly recommend him to my friends and family. Everyone else that I interacted with was fantastic, too. More

Excellent buying environment As a first time car buyer I was very nervous I wouldn't get the respect that I was looking for, but everyone was very welcoming and kind. I worked mo As a first time car buyer I was very nervous I wouldn't get the respect that I was looking for, but everyone was very welcoming and kind. I worked mostly with Ali and I couldn't have asked for a better person to work with. Ali kept in contact with me through the whole experience and helped me with any questions along the way. I now have a car that I love and a good relationship with the dealership. More

Anchor Nissan N. Smithfield RI Tim Schultz & Jared Rubin When my son David and I came to the Nissan Dealership in N. Smithfield RI, we were instantly greeted by Tim Schultz and he made us feel lie we have kn When my son David and I came to the Nissan Dealership in N. Smithfield RI, we were instantly greeted by Tim Schultz and he made us feel lie we have known one another for years. There was a definite ease setting in this dealership. He was quite knowledgeable and friendly. He had shown us every detail about the cars we leased and is there for us whenever we have any questions. Jared Rubin in Financing was also quite laid back, and made us feel at home as well. He treated us as if we also known each other forever. I love walking in there at any random time, and they are right there with bright smiles and know exactly who we are when we walk in and greet us happily. I love my Nissan and the dealership and plan on going there for any other vehicle needs we may have in the future. Than you Tim and Jared for being such wonderful men, and so helpful. More

Great Exerpience Everyone was extremely friendly and helpful. Very knowledgeable regarding the vehicles and honest when he did not know something and was willing to lo Everyone was extremely friendly and helpful. Very knowledgeable regarding the vehicles and honest when he did not know something and was willing to look into it. Pricing was fair. It seemed about the average price, not higher not lower. There was some issue with paperwork; however the situation was remedied quickly and satisfactorily. I ended purchasing a car I did not originally have an interest in, but was very impressed with the new Nissan 2014 Nissan Rogue. More