Anchorage Chrysler Dodge Jeep Ram Center - Service Center

Had an appointment at 0900 on a Friday, they don't even start on it until after lunchtime. They say they need it over the weekend to diagnose the screen locking up and a blown speaker (I live a couple hour start on it until after lunchtime. They say they need it over the weekend to diagnose the screen locking up and a blown speaker (I live a couple hours from Anch so that's a no-go). They were checking the wrong speake I clearly stated it was the passenger front, the paper they wrote said passenger front, tech said nothing was wrong because he was checking the drivers side speaker. When I got him to turn to the blown speaker he pretended he didn't hear anything wrong despite there being a distinct classic blown speaker rattling sound. Said the needed 3 more hours to diagnose, which is conveniently how long they were late on starting work on it. I will not be taking any vehicles there in the future. More

Had vehicle serviced, new spark plugs, fuel injection cleaning, new radiator (developed pinhole leak), coolant flush. Service tech forgot to connect air intake parts, non OEM coolant was installed, mi cleaning, new radiator (developed pinhole leak), coolant flush. Service tech forgot to connect air intake parts, non OEM coolant was installed, missing various fasteners, missing one of two radiator braces that prevent forward movement. Put 1300 miles on before realizing I had no air filtration. Decent work, terrible attention to detail, and terrible customer service. Once this ordeal is done, never going back. More

Terrible service department! Bought 3 new cars in last 9 years. Can’t get any good service. Don’t go here!! Bought 3 new cars in last 9 years. Can’t get any good service. Don’t go here!! More

Nathanial (Nate) in Service is amazing. You can tell he actually cares about taking care of his customers and fixing whatever their concerns with their vehicle is. While this isn't my first You can tell he actually cares about taking care of his customers and fixing whatever their concerns with their vehicle is. While this isn't my first Jeep, it is my first Jeep purchased from Anchorage Chrysler Dodge Jeep Ram, and having Nate in their service department helps me know I made the right decision. Top-notch all around! More

Criminals. .after paying almost 11000.00 for a new engine, I found out they placed a used engine in my vehicle that is completely inoperable. Justin Arkell was t .after paying almost 11000.00 for a new engine, I found out they placed a used engine in my vehicle that is completely inoperable. Justin Arkell was the service person. More

These guys are almost criminal, don’t get your car fixed here, better going to someone honest. Brought my dodge in trying to identify a noise it was making at 40+ mph. The mechanic diagnosed a loose and wo here, better going to someone honest. Brought my dodge in trying to identify a noise it was making at 40+ mph. The mechanic diagnosed a loose and worn rear prop shaft and recommended replacement. That alone cost me over $200. The service rep said I needed to buy the parts before work could be done and wanted $2,500!!, For parts. Needless to say, I was shocked and there is no guarantee that is the problem or would fix it. I went on the internet and found a rear prop shaft at Amazon for $370 brand new. So, I Went to a local mechanic and had him look at the rear prop shaft and also diagnosis the noise. He said the rear prop shaft looked fine, but diagnosed the front wheel bearing needed replacement, which he did for $370. Noise is gone and car runs fine. The dodge mechanic is either incompetent, a crook, or both. Won’t be going back there. More

Matt has great customer service and is down to earth. I would recommend him for buying or selling a vehicle. I would recommend him for buying or selling a vehicle. More

I understand the service rep is doing his best. I get it. But I don't know what it is about this service department but not only do they take weeks to months to work on your vehicle like we dont ne I get it. But I don't know what it is about this service department but not only do they take weeks to months to work on your vehicle like we dont need the dang rig, and they don't offer rentals, but they seem to return your vehicle with the same problems it was having prior to bringing in and then some. For whatever reason, we have had more issues since the first major service with our 17 Diesel than I have ever had with any other vehicle I have ever owned from other dealerships. To put bluntly- I don't trust this service department even remotely. They never took care of several things that were under warranty, they charge you an insane amount to which we have paid them THOUSANDS AND THOUSANDS of dollars and always something booty with the truck upon return. Last year our truck was in their shop for FOUR MONTHS. Four. Frikn. Months and they return it only to find they didn't do the other services my other half told them need done. It's asinine. Our renter had her jeep at their service department for SEVEN months and they offer NOTHING to you while they keep your vehicle directed. They NEVER have the parts for any vehicle it sounds like on site they're always having to order from MOPAR which is always on back order. Knowing this how are they not taking more initiative to have better stock of things sent up via barge? It's poor planning, poor communication, poor service over all and they have a tendency to talk down to females like we don't know a thing about mechanics and I listen to others talk to women while I'm in there and frankly, I can tell you they xx a lot of women... and men for that matter. A friend of mine who, like me, is no stranger to diesel mechanics had also had a similar interaction, to which we discuss and laugh about over coffee. If I had a bay and all the specialty tools best believe I'd crank out the work myself. Unfortunately I'm stuck with having to drop it off but looking back in hindsight- all the money we have dumped into this business only to keep bringing it back because they never execute the tasks in full and it ALWAYS seems to have more problems upon return, I honestly could own all the specialty tools and maybe even a proper lift. That's infuriating to think about. Ultimately- I'll never go with another Dodge when we get another vehicle for the simple fact that this service department is lacking big time and clearly parts are hard to come by for them. Save yourselves the trouble and take your vehicle elsewhere if you can, or just don't go Dodge. Sad to say. Always have been a fan but now I'm done. More

The service department and sales were both absolutely amazing to work with. The service department communicated great. I always knew what was going on with my truck. Things changed and I ended up buying amazing to work with. The service department communicated great. I always knew what was going on with my truck. Things changed and I ended up buying a new vehicle. The process was the easiest I have ever been through. More

Horrible customer service and waste your time. Don't bother setting up and using the online schedule system to setup service appointment, they never honor it. Drive to anchorage to be told to wait Don't bother setting up and using the online schedule system to setup service appointment, they never honor it. Drive to anchorage to be told to wait 3 hours. Never use them again, twice they pulled that nonsense. Waste of time and not even a sorry from these guys for wasting my time twice. More