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Ancira Kia
San Antonio, TX
1,086 Reviews
At Ancira Kia, please review our extensive inventory of Kia cars, and SUV's including the Kia Sportage, Sorento, and the Rio. We work hard to get you into the vehicle you have always wanted. That new Kia is waiting for you, and we work with a vast array of lending sources to make sure you will get the most complete and comprehensive financial package available. At Kia Motors Finance Company, we are committed to providing you with the very best quality customer service that brings you comfort that your account is being handled with care. To help ensure you have the Kia experience you deserve, we have a stellar team of professionals who can assist should you ever have any questions, issues or feedback. Are you worried that your credit history will hold you back from owning the vehicle you want? Don't be! We can help you obtain the credit you deserve. We also have first-time-buyers programs for those of you that currently have no credit established.
Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Ancira Kia, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility.
Ancira Kia Service Department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Ancira Kia service your vehicle. Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive Parts and Service Department in the automotive industry.
Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday Closed
Sunday 11:00 AM - 7:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,086 reviews
July 19, 2016
Horrible from the bottom up! These are the most unorganized people I have ever met. I'm the person who always goes in knowing what I want, check in hand. Not only do they try to s These are the most unorganized people I have ever met. I'm the person who always goes in knowing what I want, check in hand. Not only do they try to sell me there iverpriced gap. I decline it and they still add it on! I requests to speak with a manager, Phillip. He yells at me repeatedly and stands up for his staff saying I'm wrong. This is by far the worst dealership and people I have ever encountered buy cars. Then, they say the cars getting detailed be ready in a hour. We wait two hours car comes out. Wasn't washed, mats still in the truck. They did nothing! Absolutely worst place ever. More
by Carpal9
Employees Worked With
Phillip wspioza
Helpful June 02, 2016
Parts department is terrible!!! Called for parts department to try and order some parts. Got hung up on. Thought maybe it was in error so called back again. Stayed on hold for 12 Called for parts department to try and order some parts. Got hung up on. Thought maybe it was in error so called back again. Stayed on hold for 12 minutes. Every minute or so someone would pick up the line without speaking and put me immediately back on hold. Decided I would call and do business with someone that actually wants my money. More
by Ranger
Employees Worked With
Terrance
March 23, 2016
Ancira is the worst dealership. Had to look for a second car due to new car being in and out of the shop so much. Ancira didnt even want to honor any warrianties on my newly overchar Had to look for a second car due to new car being in and out of the shop so much. Ancira didnt even want to honor any warrianties on my newly overcharged.......over warrantied.....double warrantied car...make trippled warrantied car. Paid more for a v6 than a v8 would cost......then some. Wouldnt give me a rental to go to work. Left me with nothing......then more and more problems arrised. Things came up missing i think due to retaliation. It was my dream car turned into a nightmare. Thought i would get a deal but turns out Ancira can barley keep their own engines under the hood. The used car department was trying to sell me a car that i could see that it wasnt even bolted to car.......if chevrolet dont make it right.....ill just wait on consultaion.....and final judgement....just to get done with the whole thing...im stressed.....and just needed help which was found More
by ram78
Employees Worked With
I. AM HUMAN NATURED
August 05, 2015
Have not refunded our money / maintenance warranty Since the middle of May 2015, my wife and I have been waiting on our money to be refunded. Cancel our maintenance warranty and was told 45 days or so Since the middle of May 2015, my wife and I have been waiting on our money to be refunded. Cancel our maintenance warranty and was told 45 days or so. Well its Aug.2015, and no one has called us after several calls and emails. More
by Donald2015
Employees Worked With
Mr. E.T and Victor,. dont want to use their namess
September 26, 2013
Today an expert and manager of service was very rude. Would not even wait for me to ask my question and was already redirecting me. This is my fourth Kia and I kept coming back because of their customer Would not even wait for me to ask my question and was already redirecting me. This is my fourth Kia and I kept coming back because of their customer service but today ancira Kia and bobby fron ancira Kia on 410 in San Antonio has lost me a loyal customer! And to end our conversation his last words were I will not apologize and that next time I can have someone else assist me! That was unprofessional and wrong. Maybe I'm a woman who know not much about cars but I know bad customer service when I get it! More
by Mnelva
Employees Worked With
Bobby
July 18, 2013
My husband and I moved to San Antonio a few months ago and were in the process of finding a second car. After visiting multiple dealerships (and many hours of internet searching) I can honestly say that o and were in the process of finding a second car. After visiting multiple dealerships (and many hours of internet searching) I can honestly say that our experience at the Ancira Kia Used Car dealership was by far our most positive experience. Alfred Girdy, our salesman, was wonderful! He was very helpful, professional, informative, thorough, polite and easy-going. He was attentive without being pushy, AT ALL! We love out 2010 BMW 3 series, which was perfectly clean, mechanically sound, has a great record and was priced very competitively. I highly recommend Ancira Kia for anyone in the market for a quality used car- ask for Alfred. P.S. Nathan Spencer, the manager, was awesome too. More
by mjas
Employees Worked With
Alfred Girdy
May 23, 2013
Great experience with Rene at Ancira Kia. I was looking at many dealers for my new car purchase. Rene was the first to answer all my questions and to guide me to exactly what I was looking for. No pressur at many dealers for my new car purchase. Rene was the first to answer all my questions and to guide me to exactly what I was looking for. No pressure, very friendly, and went above and beyond to make sure I had the best deal available. This was my second experience with purchasing through this dealer (previously with the Used lot across the street) and both were overall great experiences. More
by amandam106
Employees Worked With
Rene Diaz
May 15, 2013
Rene Diaz is the best! He got me the best deal and really went the extra mile for me. He is very friendly and courteous. Have already reccomended to my friends and family really went the extra mile for me. He is very friendly and courteous. Have already reccomended to my friends and family More
by Leeds12345
Employees Worked With
Rene Diaz
January 14, 2013
Exceptional service from Preston Moebius! One of the best compared to other dealers! He's very easy to talk to, he takes care of me. Tells me what I need to know and always offers me anything else I might ne compared to other dealers! He's very easy to talk to, he takes care of me. Tells me what I need to know and always offers me anything else I might need. Again, Preston Moebius is nonpareil among other service consultants. I will always come back for my future oil changes! Score on a scale from 1 to 100, I grant 1000! More
by Ahotakey
Employees Worked With
Preston Moebius, Preston Moebius
October 14, 2012
Here is the "Too Long/Didn't Read" version. Exceptionally friendly staff that talked to me to determine what car would be right for me. Far better pricing than I had imagined. To start I got Exceptionally friendly staff that talked to me to determine what car would be right for me. Far better pricing than I had imagined. To start I got a call from Jerry in management not even 5 minutes after I had expressed interest in maybe purchasing a car at Ancira. He was very friendly on the phone and when I went to the dealership he greeted me with a handshake and hand-selected Rafael to be my salesperson. I told Rafael what cars I was interested in, and after test driving both he gave me his opinion based on my lifestyle and driving habits. While the car that we both agreed on sold itself (in my opinion), I valued his no BS approach. He did not pitch me, not even once. The other thing that I thought was exceptional was the finance team, most of whom I did not speak to and made stuff happen behind the scenes. I came into the dealership not set on buying a car, however, they found every applicable discount and rebate imaginable and gave me such a remarkable deal that there would have been literally no reason to wait other than if I wanted my trade in to depreciate further so I could end up paying more!! The other honorable mention is Rich in finance, the man I dealt with during signing. Super friendly and he found me a better deal than USAA on financing, which I thought would be hard to accomplish. All in all, Ancira has a friendly staff and if you have a car in mind that you are thinking about buying (or two in my case), this is most absolutely the place to go. I can only speak for the few team members I dealt with, but I never once thought to myself, "Wow, really? Are you seriously pulling THIS trick on me?" Feeling that I have felt at other dealers around town. Great place. Great people. More
by stevemb88
Employees Worked With
Rafael - Sales, Rich - Finance, Jerry - Management, Rafael Martinez
