Ancira Kia

Lets start on July 8th requested service thru Ancira website. No Response Requested Service thru KIA portal No Response Called Ancira service service dept no answer left message Called Ancira servic website. No Response Requested Service thru KIA portal No Response Called Ancira service service dept no answer left message Called Ancira service spoke to Ricky.. set appointment for July 20th unit to be dropped off SA wrote up ticket for all service issues: this where it get bad real bad NO communication until 4 days later when called to get status. Had no idea we had Allstate Extended Warranty Package to cover 2 Issues: 1- Small Spider crack on windshield / 2: Touch up paint for small 1 1/2 scratch. Said he will call us back, its now 5 hours later and we are told NO COVERAGE with Ext Warranty? Why are we paying $1900.00 plus dollars and Ancira finds ways to NOT Honor WHAT THEY SOLD? When can we pick up car Friday per SA Friday comes we go there measure spider crack fall under guidelines per Ricky should have been fixed. Wanted to charge us for touch paint $28.00 when it should been covered by extended warranty. Oil change I hope was completed, techs NEVER reset service notification in VEHICLE. Do they know what they are doing NO. Never buy the extended warranty ANCIRA does not honor it. But they got your money!!! Now we promised a tank of gas from sales person, he did acknowledge us, said be right back, 15 minutes later still sales person (you know who are) we waited in the sun, nothing not even a follow up call. This is a very poorly ran dealership, lots of smoke and mirrors!! The owner obviously has NO IDEA how their staff lies, cheats, hides information from customers All they sales numbers. I have seen other reviews and this is not the same as when Mr. Ancira ran it. We have requested our extended warranties be canceled. Never will we buy a KIA from here ever again. Like the Brand just NOT dishonest people... More

We had an extremely poor experience - our first in trying to buy into the Kia brand and working with Ancira. We had negotiated terms on a Kia Sorento, had the loan in place and drove across town expecting to to buy into the Kia brand and working with Ancira. We had negotiated terms on a Kia Sorento, had the loan in place and drove across town expecting to complete the purchase, only to learn just before we walked into sign the papers that the vehicle had sustained damage and required repair work. That information was not clearly disclosed during the sales process, which was disappointing after spending significant time working through the deal. The issue was not pricing -- it was transparency. They knew this would be an issue as they didn't prep the car (not detail, not gassed up) for us to take delivery. Terrible sales tactics and definitely not a dealership I would trust for any sales or service. More

We want to recognize the excellent customer service we received during our recent purchase. Our Sales consultant, Sam Hamaydeh, was a real pro. Sam was friendly, a good listener, and made sure we were the received during our recent purchase. Our Sales consultant, Sam Hamaydeh, was a real pro. Sam was friendly, a good listener, and made sure we were the most important client in the showroom. We had a similar experience with Finance Manager Ruben Rodriguez, another pro who made the purchase of the vehicle seamless. If you purchase a new or used car at Ancira Kia, I strongly recommend reaching Sam and Ruben. The best duo in the business. More

Don't go here, these people are crooks. My wife and I took my 2019 Kia Sorento in to be diagnosed to see if it coud be repaired under the specifics of a class action lawsuit as of 2023 a My wife and I took my 2019 Kia Sorento in to be diagnosed to see if it coud be repaired under the specifics of a class action lawsuit as of 2023 against Hyundai and Kia. My wife initially made an appointment and did her best to explain the issue with the vehicle. When I took it in, I made sure to ask very clear and concise questions and to fix the info about why our vehicle is being looked at. Not only did they not change the issue of why it's being looked at to be accurate, they are using the terminology under which it was entered to charge me for a diagnostic. They neglected to inform me that even if the diagnostic revealed that it was oil consumption, that they wouldn't be able to help me because we need a letter from Kia Corporate in order to address that issue. The information given to me after asking the very clear and concise question "Will this issue be covered if the diagnostics reveal it to be the issue?" they replied "Yes." I then proceeded to ask "And if it's not covered?" they replied, "It would be a diagnostic fee of $179." They neglected to inform me that my issues of oil consumption and engine knocking were two seperate diagnosing issues at the time of checking in even though I let them know that I thought they could be caused by the same issue. When the advisor informed me that the price would be $179 if it wasn't covered I thought it to be fair. I now come to find out they not only tricked me into signing a document that stated the 2 issues were seperte matter and I would actually owe $358 if it wasn't covered, they tricked me into checking it in in the first place because I would've never checked it in if they told me my they wouldn't have been able to help me with my issue anyways if I didn't have a letter from Kia Corporate. They intentionally led me astray to steal money from me and when I let them know this, they said "Well you signed the document so there's nothing we can do." They "kindly" offered to knock off one of the diagnostic fees but are still demanding the other fee even though it was garnered with misleading information. Key take away, don't trust these people. They are not people of their word and they won't blink twice lying to your face. More

Service was efficient. Rep too al the details of my required service. Up dated me on the progress & recommended service. My car as ready clean. They wish me well & gave me Rep too al the details of my required service. Up dated me on the progress & recommended service. My car as ready clean. They wish me well & gave me my key my key. More

Our service rep did a great job making sure that the process for getting the engine replaced under warranty kept moving forward process for getting the engine replaced under warranty kept moving forward More

Staff was super friendly and helpful despite the fact that I was having a bad day due to an unexpected situation with my vehicle. My sales associate went above and beyond to get my vehicle serviced in a that I was having a bad day due to an unexpected situation with my vehicle. My sales associate went above and beyond to get my vehicle serviced in a timely manner and even knocked off the price of the service. More

People are nice and polite excellent service. I would recomend friends and family to go visit the dealership. I would recomend friends and family to go visit the dealership. More

Very professional & they always make sure my car is in good hands. I love the service center customer service. good hands. I love the service center customer service. More

We had great service since we bought the car in 2012 . Never had a problem Never had a problem More