Ancira Kia - Service Center

Very poor customer service!!! We had a blow out on the oct.9 2016 and had to have our vehicle towed to ancira. We had no contact with anyone!!! I had to continually call to get an We had a blow out on the oct.9 2016 and had to have our vehicle towed to ancira. We had no contact with anyone!!! I had to continually call to get an update because they wouldn't call like they stated. And it took them a day and a half to replace our tire!!! That is the only vehicle we have, we weren't offered a loaner or rental or anything for the inconvenience. Jump to now oct.7,2016, we took our vehicle back to ancira because we kept hearing a rattling sound when we accelerate (which we didn't hear before ) so took it in and literally the service advisor Jesse drove our car around their building came back and said "it's all in your head, I didn't hear anything." And then said they can't look at our car until next week, even though we were already there. Very poor customer service. More

Parts department is terrible!!! Called for parts department to try and order some parts. Got hung up on. Thought maybe it was in error so called back again. Stayed on hold for 12 Called for parts department to try and order some parts. Got hung up on. Thought maybe it was in error so called back again. Stayed on hold for 12 minutes. Every minute or so someone would pick up the line without speaking and put me immediately back on hold. Decided I would call and do business with someone that actually wants my money. More

Today an expert and manager of service was very rude. Would not even wait for me to ask my question and was already redirecting me. This is my fourth Kia and I kept coming back because of their customer Would not even wait for me to ask my question and was already redirecting me. This is my fourth Kia and I kept coming back because of their customer service but today ancira Kia and bobby fron ancira Kia on 410 in San Antonio has lost me a loyal customer! And to end our conversation his last words were I will not apologize and that next time I can have someone else assist me! That was unprofessional and wrong. Maybe I'm a woman who know not much about cars but I know bad customer service when I get it! More

I made an appointment to have my daughter's 2011 Kia Rio (that we purchased 2 or 3 months ago) taken in for some warranty work. Was never told before hand that there was a possiblity of them keeping the (that we purchased 2 or 3 months ago) taken in for some warranty work. Was never told before hand that there was a possiblity of them keeping the vehicle overnight (for an alignment issue). Only when I arrived to drop off the vehicle was I told that there was a POSSIBILITY of it happening. Apparently they have a 24 to 48 hour turn around policy on all service calls that are not minor in nature. I don't know about you but if the car was not under warranty I would have taken it down to NTB or Firestone and had it done in about an hour. Instead I was given some line about giving it a "full inspection to see exactly what is going on with the vehicle". i understand the necessity to be dilligent and all but why would it take 2 days when I had an appointment to drop it off first thing in the morning??? On top of that when (of course) they did keep the car overnight (from no fault of mine I might add) there was no rental provided by the dealership to help with the inconvenience of them keeping it. As a result you can bet that I will no longer be taking by business to Ancira any longer. More

We bought a 2011 KIA Sorento about a year ago , beautiful SUV off the floor, with all the bells and whistles, a few months after we had it, it would not start , had power but button would not crank motor, s SUV off the floor, with all the bells and whistles, a few months after we had it, it would not start , had power but button would not crank motor, so we had it towed to Ancira, they couldnt find nothing wrong with it, so we got it back. A week or so it did it again, snd towed it again, so they found some faulty switch on brake pedal bad, a few months later here we go again, it would not crank over, towed again, they cannot find anything wrong,picked it up a few days later again, again, and again, this has continued on for months now, they say this is the only KIA in the country that has this problem, uh huh!!! thats why the tow truck driver said to us , do you know how many KIA's i have towed and told us you should see my log. but they cannot find any problems at all, we have been digusted from this inconvenience, and cannot apply the lemon law because we cannot prove it is the same problem, and because it mysteriously starts every time at the dealership, even though it takes a few days for them to call us, we were even told to go to another KIA dealership to have it checked, that was their solution???are you kidding me???,.bad thing about this we have only been contacted once about this problem from upper management, which was just recently, they really care... so now our solution is to get rid of this vehicle that has little to no equity and buy a AMERICAN made SUV , We will never ever buy a KIA or anything from Ancira that for sure,i will continue to contact someone from corporate on this, so i give Ancira a bad rating. More

I bought my new Kia Soul in February and although I was happy with my purchase experience I ran into issues with the service department on my first couple of visits and left frustrated. After management b happy with my purchase experience I ran into issues with the service department on my first couple of visits and left frustrated. After management became aware of these issues though they went above and beyond to rectify any and all concerns that I have had. Jerry Jewell, internet sales, took ownership of the resolution and impressed me with his continuous follow-up even though he was not my purchase salesman. Also Javier Gomez, service department manager, called me personally to offer his assistance in the future. Two things are clear to me at this point. They are in these management positions because of their ability to take care of their customers and secondly that they are truely interested in retaining my future business. I highly recommend if anyone is interested in purchasing a KIA that they consider Ancira KIA and Jerry Jewell. I look forward to the assistance offered by Javier Gomez as I schedule any future routine service. More

I took my nearly 6-year-old KIA Amanti to Ancira KIA in 12/10 after Goodyear advised me that the suspension system was already going bad and said although the 5 year warranty had recently expired, the deal 12/10 after Goodyear advised me that the suspension system was already going bad and said although the 5 year warranty had recently expired, the dealership should by all rights comp the repairs, based on the low mileage (less than 60k). Goodyear gave me a written estimate citing the needed repairwork, and I took it to Ancira KIA, per their advice. I delivered the repair estimate to KIA and explained that Goodyear had told me to go there first, to see if Ancira would get the needed repairs done at no additional expense. The service center at Ancira KIA kept my car for 3 full days before I was finally informed that NONE of the repairs would be covered-- AND tben Ancira charged me nearly a hundred dollars-- for nothing more than the privilege of being without my car for half of my work week. Obviously, had I known Ancira KIA would not stand behind their product-- the car they sold me-- I would never have bought a KIA. Had I known they were going to charge me $100 and refuse to do any of the needed repairs Goodyear had already identified, I would have saved my money and put it towards getting the repairs done at Goodyear. I was utterly disgusted by the callous disregard Ancira KIA demonstrated and will NEVER go back there, not for service nor sales! More