Ancira Nissan

I gotta say I usually get really good service at this location, but this time it was actually pretty bad. I took my truck to the dealer for a warranty claim related to a leak in the AC system that caused location, but this time it was actually pretty bad. I took my truck to the dealer for a warranty claim related to a leak in the AC system that caused mold and made it necessary to replace the whole carpet. They did replace the carpet after a few days, but there were 2 things that went wrong this time: 1- When I picked up my truck after the repair, they had forgotten to reconnect a temperature sensor, which caused my AC to go crazy. This meant I had to take it back to the dealer one more time, which was inconvenient. 2- While I left my truck with the dealer, something happened to my windshield where it got full on dry water spots. Although the spots were quite noticeable, Ottis, my service agent, took it lightly when I let him know about the spots and just tried to minimize the issue by saying "we'll clean it up". They took it to the back, supposedly to clean it, but it looked exactly the same, so I asked them to please try one more time. We waited for a few minutes and when they finally brought it back, I wasn't happy about the way the windshield looked. I explained that to Ottis and his response was "there's not much we can do other than cleaning it". When I took the truck in for service, my windshield was impeccable, and when I picked it up, it wasn't anymore. Dealer should have taken responsibility to remove the awful spots, but they didn't. I was very disappointed with my experience and the way Ottis and the service director tried to minimize the issue. I didn't even get a sincere apology from any of them, which made it even worse. More

I got nice gelp from most of the sales team, but just the time spent in the dealership some times its too long, thank you time spent in the dealership some times its too long, thank you More

We were pleased, took longer than we thought with the financing department, but we got a good deal, we were not happy with what was first put on the table but we were able to get what we wanted! Great cr financing department, but we got a good deal, we were not happy with what was first put on the table but we were able to get what we wanted! Great credit scores More

My advisor was professional and helpful. I am a new Nissan NV passenger owner and he helped me a great deal! I won’t hesitate to return to Ancira Nissan NV passenger owner and he helped me a great deal! I won’t hesitate to return to Ancira More

Great service and speedy service . I do highly recommend . My customer service representative was very friendly and knowledgeable. I will return with my vehicle when another Service is due . My customer service representative was very friendly and knowledgeable. I will return with my vehicle when another Service is due More

It was a great experience service advisor was very helpful very helpful he went beyond my expectations getting my car back to the way it was I would recommend your dealership all day long helpful very helpful he went beyond my expectations getting my car back to the way it was I would recommend your dealership all day long More

I came in for a regular oil change. Work was good and the service personnel that I worked with were friendly, helpful, and made sure to check my eligibility for a discount. The only complaint I had is that I service personnel that I worked with were friendly, helpful, and made sure to check my eligibility for a discount. The only complaint I had is that I had an appointment, but my vehicle didn't get taken back until 45 minutes after my appointment time. Once they took it in, though, it was quickly completed. More

quick and painless visit the service department to have key fob replaced. Very friendly and cheaper than expected. I will for sure be back if I have any other issues with any of my vehicles. key fob replaced. Very friendly and cheaper than expected. I will for sure be back if I have any other issues with any of my vehicles. More

JJ is an outstanding sales representative, at the time I messaged him that I was looking for a new car to purchase he answered me messaged him that I was looking for a new car to purchase he answered me More

If it wasn't for Josh doing a ride along and me being persistent my car wouldn't have been fixed.Before that after 2hrs the.service tech said they couldn't find any problems...the problem had to do with persistent my car wouldn't have been fixed.Before that after 2hrs the.service tech said they couldn't find any problems...the problem had to do with brakes on back 2 wheels..I picked up my car 1day later..I am thankful for Josh,he heard the noise and told me they were gonna get it fixed..thank you Josh! More