Ancira Nissan

Purchased car new from Ancira Nissan May 2018. Made appt 2-1/2 weeks ahead. Dropped car off at 9am after 1hr drive from Fredericksburg. Service took longer than originally told..advisor called at 5:15 pm. 2-1/2 weeks ahead. Dropped car off at 9am after 1hr drive from Fredericksburg. Service took longer than originally told..advisor called at 5:15 pm. I called twice for updates. Told the advisor NOT to change tire pressure and I asked for car wash. Wash was not done and tire pressure had been changed. I have had less than stellar service in the past from Ancira Nissan, especially trying to get tech assist help on Saturdays (failed ft sensor and keyfob malfunction). Store GM emailed me in past to call him. I did and found him out of town. Didn't leave another message. Only had 'yes/no' choice on rating service center. 'Average' would have been my choice. More

I had a great experience. The staff was amazing . They made me feel appreciated and they explained very well what I was receiving when I entered the facility made me feel appreciated and they explained very well what I was receiving when I entered the facility More

The service manager Miguel was exceptional. He provided timely updates on the status of my vehicle service. They also provided a complimentary car wash and registered me for the awards program. Will defini timely updates on the status of my vehicle service. They also provided a complimentary car wash and registered me for the awards program. Will definitely visit again. More

The professionalism and level of customer service is always appreciated. I would highly recommend Ancira Nissan to anyone searching for a reputable dealership. Thank you. always appreciated. I would highly recommend Ancira Nissan to anyone searching for a reputable dealership. Thank you. More

The service department of this dealership has generally been fair, honest, and professional. On this service appointment the service rep was particularly straightforward and helpful. I especially appreciat been fair, honest, and professional. On this service appointment the service rep was particularly straightforward and helpful. I especially appreciate that she did not try to up sell me with services I did not need. More

I did not appreciate that a customer sitting in the waiting room was not required to wear a facemask/covering for over 30 minutes as he had his auto appraised. waiting room was not required to wear a facemask/covering for over 30 minutes as he had his auto appraised. More

A phone message saying that my car was ready was received at 1pm. When I arrived at 1:45, I saw my car under the canopy, was told it wasn’t ready, was taken to the inside waiting area and told to sit. For he at 1pm. When I arrived at 1:45, I saw my car under the canopy, was told it wasn’t ready, was taken to the inside waiting area and told to sit. For heath reasons I did not want to sit inside with other people, so I went outside and stood looking at my car. Finally someone came and told me it was ready. More

Please convey my sincere thanks to Josh and the entire service team who had a hand in ensuring my vehicle was repaired in a timely and professional manner. Great job! It's quite obvious that Ancira boas service team who had a hand in ensuring my vehicle was repaired in a timely and professional manner. Great job! It's quite obvious that Ancira boasts a great team of professionals such as Josh who deliver quality workmanship to satisfied consumers who like myself will return to Ancira for their next vehicle purchase. Having in the past led teams of up to 300 people, I know that while it appears seamless to the ultimate customer, it's not an easy proposition. Yet Ancira pulls it off in a consistent and superb manner. Once again, thanks. More

Excellent customer service and experience from everyone at Nissan for the first time. My sale person Fadi Sawah did an outstanding job he was friendly and professional. at Nissan for the first time. My sale person Fadi Sawah did an outstanding job he was friendly and professional. More

Daytona was my service advisor and made my experience exceptional! Ancira Nissan is my favorite dealership to get work done on my car. Thank you! exceptional! Ancira Nissan is my favorite dealership to get work done on my car. Thank you! More