Ancira Volkswagen

Great job Jay - thank you. I say this as I live over an hour away from the dealership. I stopped in to speak w/someone about trading in my truck for a new VW Jetta. I had previously done an internet searc hour away from the dealership. I stopped in to speak w/someone about trading in my truck for a new VW Jetta. I had previously done an internet search and identified the exact features I was looking for. Jay took me serious, and worked with me over the phone to make the deal. All I had to do was arrange a visit. Jay took the time with me and explained the car very well and made me feel comfortable. There was never any pressure. I also noticed the other folks on the sales staff were very friendly and willing to answer questions as well. I would definately recommend this dealership to anyone interested in purchasing a VW; along with Jay's knowledge and assistance. I was very pleased & am enjoying my new car!!! More

I have been shopping for a new car for a while and had already visited a number of dealerships. I decided to check out Ancira's Volkswagen dealership. I started my shopping experience online and was cal already visited a number of dealerships. I decided to check out Ancira's Volkswagen dealership. I started my shopping experience online and was called by a representative from the dealership before the 2nd navigation page on my internet program even had a chance to load. I went in and had the pleasure of working with Anthony Staten. I am normally cynical and apprehensive about car salesmen but when I found out that Anthony was a minister in his church I was immediately put at ease. He proved to be extremely honest and by far the best car salesman I have interacted with. I was very pleased with the service and the price I got on my vehicle. I strongly recommend buying your next Volkswagen from Ancira and Anthony! More

Jay did a great job presenting the car, explaining features and making my family comfortable. He introduced us to the service manager and showed us around the facility. We would definetly recomend Jay features and making my family comfortable. He introduced us to the service manager and showed us around the facility. We would definetly recomend Jay and Ancira to our freinds. Lee Stevens More

My wife and I recently purchased a 2011 Golf TDI from Ancira Volkswagen. In fact we drove 2 hours out of our way because the dealerships in our area just couldn't match the savings, and frankly they coul Ancira Volkswagen. In fact we drove 2 hours out of our way because the dealerships in our area just couldn't match the savings, and frankly they couldn't match the customer service either. All the anxiety that usually comes with buying a new vehicle was literally non-existent at this dealership. In all honesty, we kept waiting for a catch but it never came. The customer service presented to us by Marcey, the internet consultant, Charles from sales, and Mike from financing was extremely professional and friendly. Charles even came in on his day off to see that we were well taken care of, and Marcey kept in contact with us on the trip down which was unexpected. Even upon meeting the service manager there was no end to the courtesy at Ancira Volkswagen. The experience was so beyond our expectations that we may make the trip down to complete the future servicing on our new Golf. All in all, this had to have been the best decision we could have made. I would highly recommend Ancira Volkswagen to anyone looking to be treated with quite possibly the best customer service available. More

Tony was sooo friendly and warm! I would definitely refer him to friends and family! He was informative and made me feel cared for as if he was trying to make sure the car was good for me and not just refer him to friends and family! He was informative and made me feel cared for as if he was trying to make sure the car was good for me and not just selling me a car. The finance manager was also friendly and ready to help. Ancira made me feel welcome and a valued customer! More

I had my heart set on a Toyota Camry Solara Convertible and while driving down Bandera Rd. I saw one in the lot of Ancira VW. As soon as I started a walk-around of the Solara Joe M. came out to greet me. and while driving down Bandera Rd. I saw one in the lot of Ancira VW. As soon as I started a walk-around of the Solara Joe M. came out to greet me. From the first point of contact to when I drove off in what was now my Solara, Joe and the staff at Ancira VW were friendly, sincere and pleasant to deal with. They made my purchase of a used vehicle a pleasant experience. I have always been careful when purchasing used cars but after an inspection and test drive of the Solara I knew that this was a good buy. I cannot rate the vehicle service/repair aspect yet but I should expect that it will just as reliable as the sales part. Again, thanks Joe for being up front and sincere. More

We were highly impressed with the quality of customer service Chris provided us. We can not thank him enough for his great and professional work. This was not our first "Rodeo" at purchasing a vehicle an service Chris provided us. We can not thank him enough for his great and professional work. This was not our first "Rodeo" at purchasing a vehicle and we were a bit hesitant about Ancira because we had never dealth with them, but once the process started, it was by far the easiest we have ever had it. Chris was very knowledgable and actually took the time to show us the details on the vehicle we were interested in. At no point did we ever feel obligated or pushed to rush into the purchase. Even to this day (a week later), Chris has helped us in more ways that any sales person has ever done. He is a man of his word and has kept every promise he made in regards to the detailing and work the car needed. I for one am a very satisfied Ancira Volkswagen customer and will not hesitate referring anyone to Ancira Volkswagon and especially Chris. Thanks again for everything! More

Chris Brown was very helpful in my car buying experience. He was knowledgeable and quite helpful in making my car buying decision. Chris was also able to help me get a great price on my pre-loved jetta. I He was knowledgeable and quite helpful in making my car buying decision. Chris was also able to help me get a great price on my pre-loved jetta. I would recommend working with Chris to any of my family and friends. More

ALTHOUGH ALL THE SALES PEOPLE THERE WERE BUSY THE RECEPTIONIST MADE SURE THAT WE WERE BEING HELPED AS SOON AS ONE OF THE SALES MAN WAS ABLE TO. ONCE A SALES MAN WAS AVAILABLE HE CAME TO US ASKING WHA RECEPTIONIST MADE SURE THAT WE WERE BEING HELPED AS SOON AS ONE OF THE SALES MAN WAS ABLE TO. ONCE A SALES MAN WAS AVAILABLE HE CAME TO US ASKING WHAT WE WERE INTERESTED IN AND ALSO HE EXPLAINED WHAT THE OFFER WAS ON THE AD WE TOOK. THE QUALITY OF WORK WAS GREAT BECAUSE THEY DID EVERYTHING VERY PROFESSIONAL WAY AND ON A TIMELY MANNER. ALL THE PERSONNEL WAS VERY FRIENDLY AND COURTEOUS. ALSO OVERALL WE LIKED SERVICE AND DEFINETLY THE PRICE. I WOULD RECOMEND MR. LUCERO TO FRIENDS AND FAMILY IN THE FUTURE. More

Mark villereal helped me so much! I am so grateful he was my salesman. He was not pushy or annoying like some of the other salesman I have seen . He was super nice and friendly and didn't give up on trying t my salesman. He was not pushy or annoying like some of the other salesman I have seen . He was super nice and friendly and didn't give up on trying to help me.He stayed past the closing hour and showed me all what my car can do.I would wish all car salesman were like him! He made buying my first car a great experience! More