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Ancira Volkswagen
San Antonio, TX
472 Reviews
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Showing 472 reviews
October 25, 2009
Too bad I didnt come to this website to check for dealer ratings before buying from Ancira. They took forever to send the PO to my financing company. The salesman I worked with prefers to use text messaging ratings before buying from Ancira. They took forever to send the PO to my financing company. The salesman I worked with prefers to use text messaging as the primary form of communication! Spent a whole day trying to get the PO becuase their fax machine was broken. Never returns calls once you make the deal. The day I was supposed to pickup the car, I was told (again using a text message) that the window tint could not be done because the guy who does window tints didn't show up. My finance company had already faxed over the payment so I couldnt pull back from the deal. One week out, took delivery of the car and still couldn't get the tint done and I've already paid for it. Called the salesman's manager and told him about the whole experience. He merely promised to set it up for next week. Wish I could return the car and buy it from another dealer. Deal with Ancira at your own risk! Added comments. The manager eventually called back and paid for the tint. Changing the ratings. More
by ejunkie2k5
Employees Worked With
Victor, James
Helpful August 02, 2009
Check engine light has come on 7 times since initial check in May 2009. After the 6th visit, Andy reported that nothing was done because the mechanics supposedly called Volkswagen who told them to let t check in May 2009. After the 6th visit, Andy reported that nothing was done because the mechanics supposedly called Volkswagen who told them to let the car sit overnight & run multiple other checks when the engine is cold. They already had it overnight & wanted to keep it over the weekend. Since we live & work out of town this was not possible. The following Thursday we returned it for the 7th time. Andy was on vacation supposedly. Charles didn't listen to our complaints & what we reported & the mechanics started with the same ineffective diagnostic tests. Although they kept the car overnight they didn't run the tests recommended by Volkswagen & it's still not fixed. I give a 2 for customer service rather than a "1" because Andy at least returned calls. Charles deserves a "0" however. Charles hasn't return our calls. Said that he would have the service manager call but Dan Miner hasn't called either. Charles asked us to "meet him halfway". What does that mean? We are driving from Del Rio to San Antonio to have the car serviced 7 times since May & it's still not fixed. Would love to take it to a different, hopefully competent service department, but don't want to pay for something that we've already paid for. More
by texpeditious
Employees Worked With
Andy, Charles,
