Check engine light has come on 7 times since initial check in May 2009. After the 6th visit, Andy reported that nothing was done because the mechanics supposedly called Volkswagen who told them to let the car sit overnight & run multiple other checks when the engine is cold. They already had it overnight & wanted to keep it over the weekend. Since we live & work out of town this was not possible. The following Thursday we returned it for the 7th time. Andy was on vacation supposedly. Charles didn't listen to our complaints & what we reported & the mechanics started with the same ineffective diagnostic tests. Although they kept the car overnight they didn't run the tests recommended by Volkswagen & it's still not fixed. I give a 2 for customer service rather than a "1" because Andy at least returned calls. Charles deserves a "0" however.
Charles hasn't return our calls. Said that he would have the service manager call but Dan Miner hasn't called either. Charles asked us to "meet him halfway". What does that mean? We are driving from Del Rio to San Antonio to have the car serviced 7 times since May & it's still not fixed. Would love to take it to a different, hopefully competent service department, but don't want to pay for something that we've already paid for.