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Anderson Dodge Chrysler Jeep Ram - Service Center

Rockford, IL

2.1
21 Lifetime Reviews Review Dealership

21 Reviews of Anderson Dodge Chrysler Jeep Ram - Service Center

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December 19, 2019

"I was in there today to get my first oil change with my..."

- kailey

I was in there today to get my first oil change with my new Jeep, and service advisor Brandy was so nice and so helpful to me!! She walked me through Jeep wave and made me feel so welcomed. She definitely made my first visit pleasant and I’ll be sure to always visit you guys for my Jeep needs! Thank you!!

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Recommend Dealer
Yes
Employees Worked With
Brandy
December 06, 2019

"Poor service"

- cold start

If you need an oil change, OK they can do it. If you need something repaired, go some were else, I've learned the hard way, time to move on. Tried for nearly a year now to resolve fob/receiver issue, don't work at all now and they only have time to change my oil, thanks but no thanks.

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Recommend Dealer
No
Employees Worked With
service desk
Dec 18, 2019 -

Anderson Chrysler Dodge Jeep Ram responded

Hello - can you please reach out to Chad at 815-229-2000? He'd like to go over a few details with you and try to pinpoint why this is an issue. Thank you!

October 25, 2019

"Lies and more lies "

- FloridaGirl

I brought my Jeep Patriot in on October 9 as my vehicle was squeaking a little. After the so called inspection I was told I was riding on metal and needed new rotors and a lot of other things adding up to about $900. After speaking with the service manager, he told me they could lower the cost of the service to about $400 just for the breaks. He told me well you really don’t need the rotors replaced, we can do the break pads for $400. Then I took my truck to another mechanic who advise I didn’t need new breaks or anything. In fact I had another mechanic who told me that my breaks were fine and had plenty of life. It sad because if I had allowed them to scare me they would have literally stole money from me and I’m sure no work would have been completed as there’s nothing wrong with my vehicle. I’m so disappointed. Scam artist...

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Recommend Dealer
No
Employees Worked With
Not sure the service manager’s name
Nov 08, 2019 -

Anderson Chrysler Dodge Jeep Ram responded

Please reach out to Chad at 815-229-2000, he'd like to go over the service advisor notes that we have on file from your visit. Thanks!

March 08, 2019

"If you’re a woman don’t bother "

- Jeeplady03

I brought my Jeep in for repairs and was not treated fairly by the service department. When questioning my bill I was told I requested for unnecessary parts to be repaired and ended up having to pay for them. Also, the spare key fob I needed made, didn’t work and was missing a part. The car wouldn’t register it and I needed to make another trip in there to have it fixed. I spoke to the GM who told me that the service guy and myself “had a personality mismatch”. I nor my concerns were taken seriously. If it were my husband that brought the Jeep in he wouldn’t have been dismissed as I was trying to explain what was wrong. The service guy actually took his hand, waived it, dismissing me when I expressed concern on a traction control light that came on and wouldn’t go off. So to all women driving Jeeps that need repair- take it somewhere else. Let my experience save you the hassle and disappointment I experienced.

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Recommend Dealer
No
Employees Worked With
Other Employees : Bob in service
Mar 17, 2019 -

Anderson Chrysler Dodge Jeep Ram responded

Hi Terese, I'm sorry that your visit was disappointing. I see that you've been servicing your vehicle with us for a while, have you ever had similar issues before? I did talk to Chad and he let me know about your conversation and that he had also offered to pick up your vehicle, but that didn't work out for you, so you brought it in last weekend. Knowing Bob, I'm absolutely sure that this was a misunderstanding and we certainly apologize for that. Please feel free to reach out to me. Kris

December 19, 2018

"Remote start turned disaster"

- R.M.

If this dealership damages your vehicle they will fight you til the end to not honor their mistake. They will lie to you as if you didnt know what your car looked liked prior to giving it to them. Even if you have a record of letting them service your multiple vehicles they treat you as if your business is not important. DO NOT GET YOUR CAR SERVICED HERE. They have failed miserably many times. The owner does not care to make right what his staff has done wrong. I would not take my vehicles to them ever again. I Go to Jack Wolfe even though Anderson is walking distance. That is how much I dont trust my cars with them ever again. I even had to file an insurance claim against them because the owner, Craig Anderson refused to pay for the damage that his team did to my vehicle. I may have to go to small claims court in order to get my deductible refunded. He knows his staff messed up and he still will not make it right what they made wrong.

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Recommend Dealer
No
Employees Worked With
Dec 20, 2018 -

Anderson Chrysler Dodge Jeep Ram responded

We're sorry to hear you're frustrated, but we're unfamiliar with your issue. We aren't aware of any customer complaints regarding remote start like you're describing. Service manager Ed Paholski and general manager Chad Anderson would like to hear more if you contact them directly at 815-229-2000.

November 19, 2018

"Removing last review"

- Asd123qwe

****update to preview review: I’ve chosen to remove my negative review as Dodge did reach out to me and we have come to an agreement. I am satisfied and great.y appreciate the fact that they reached out to me to make things right.

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Recommend Dealer
Yes
Employees Worked With
Ed (Service Manager)
June 08, 2018

"Bought first Jeep."

- Jeep123

John was attentive to our requests. He was friendly, polite and not pushy. We were recommended to your dealership by a friend and we’re not disappointed.

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Recommend Dealer
Yes
Employees Worked With
May 15, 2017

"Awesome Customer Service"

- Kristin57

Brian in Service Dept diagnosed a problem in just a few minutes on an "unplanned" visit. Every time I have ever been there it is always the cleanest garage in the State of Illinois, been going there for years with different vehicles. This is definitely a 5 star establishment and they are always happy to help!

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Yes
Employees Worked With
January 27, 2017

"oil change/new truck"

- bluetruck

came in for a oil change and left with a new truck thanks to paul carlson.great person to work with. he made it a good experience.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Paul Carlson
January 18, 2017

"Service appointment to cut/program key."

- James

Had an appointment to cut/program spare key. Asked at check in for tires to be aired up also. Gentleman came to waiting area to offer $400 engine repair, I stated didn't need but please air up tires. He stated he would take care of that. Paid bill < went to vehicle , tires not aired up and remote didn't work? Had to return to service to get tires aired up and retry programming remote. Not sure why they gave me vehicle back without checking tires or remote function. Finally left with a spare key not programmed but paid for. Key does open door manually.

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Recommend Dealer
No
Employees Worked With
service dept
1
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