Anderson Ford Lincoln of Kingman

Simple 100,000 spark plug change gone bad We brought our truck in for the 100,000 mile tune up thinking it was the right way to do it. Bad choice. We always did all of our maintenance because We brought our truck in for the 100,000 mile tune up thinking it was the right way to do it. Bad choice. We always did all of our maintenance because of the horrible experiences our friends had plus my husband is a mechanic but I talked him into letting the dealer do the work this time. BIG MISTAKE! We have never in the 43 years of driving a TRUCK, or vehicle for that matter, had one blow a spark plug. Not only did the spark plug blow it ripped the boot right out. One hundred for the boot and one spark plugs. To top it off they had the nerve to say that this particular year truck was known for doing this because of not enough air flow in the engine compartment. Both my husband and I knew that they were FOS. The dealer said that it required a kit to fix it but my husband wanted to try it himself because he was sure all it needed was a hela-coil plug and boot. Well when he tried to put the plug in he knew that the hole was to big so he called the dealership. Again he was told that it required a kit and it would be approximately 400.00to fix. Unbelievable, 458.00 later. They charged us for three hours of labor plus they said they had to put it on their machine which we could have done ourselves and then come to find out that there was NO KIT, just a heli-coil. Total cost 558.00 to put a heli-coil, spark plug and boot on our vehicle. Fact is that whoever did the maintenance on the vehicle the first time either over toqured, stripped or didn't get the plug put in correctly. I spoke with Corporate headquarters customer service line and they said that they had NO RECALLS OR RECORDS OF THIS VEHICLE THROWING SPARK PLUGS. So what does that tell you. Overpriced and dishonest. More

It was a very productive day. When I showed up Christopher Gonzalez Introduced himself to me and was very helpful in my choosing a pickup. While the paper work was being taken car When I showed up Christopher Gonzalez Introduced himself to me and was very helpful in my choosing a pickup. While the paper work was being taken care of he stayed and visited with me. the other man ( I don`t remember his name ) found a different pickup for me. I was not happy with the color but I do like the pickup, and that's what counts. The paper work was handled in a very proficient manor. More

No hassle Jimmy Fenster got us a perfect car for our needs, budget and price. He was a true pleasure to work with. I highly recommend him. Jimmy Fenster got us a perfect car for our needs, budget and price. He was a true pleasure to work with. I highly recommend him. More

A simple and pleasant experience. Purchasing my car was easier than I had thought. I dreaded the thought of all the paperwork yet I dealt with knowledgeable individuals that expedited Purchasing my car was easier than I had thought. I dreaded the thought of all the paperwork yet I dealt with knowledgeable individuals that expedited the whole process and I was enjoying my new car in no time. More

I had a great experience. Everyone was great and friendly. Melford Stewart is a fantastic salesman who helped me find the perfect vehicle. They all worked together and my vehic Everyone was great and friendly. Melford Stewart is a fantastic salesman who helped me find the perfect vehicle. They all worked together and my vehicle was in my driveway within 2 hours. They even drove it home for me. I would definitely recommend them. The loan was quick and painless with terms I was very happy with. More

outstanding You people know your stuff, I would buy from you again, and I will let my friends know about your dealership as well. Thanks to you John Schalinske You people know your stuff, I would buy from you again, and I will let my friends know about your dealership as well. Thanks to you John Schalinske and Clint Holder. More

No pressure dealer! Our experience in purchasing a 2015 F-150 XLT was exceptional, due to our sales associate Robin Ortiz! There was no pressure, no hassles, and her abil Our experience in purchasing a 2015 F-150 XLT was exceptional, due to our sales associate Robin Ortiz! There was no pressure, no hassles, and her ability to take the time to show us options and answer questions and work with our schedule, were the reasons we purchased from Colorado River Ford - Lincoln in Kingman, AZ. Outstanding customer service all around. Smooth and easy. Thanks Robin and Shane! More

New 2015 F150 Purchase Just purchased a new 2105 F150 from Colorado River Ford - it was easiest car purchase I have ever made! The salesman, Kevin Jones, was great to work w Just purchased a new 2105 F150 from Colorado River Ford - it was easiest car purchase I have ever made! The salesman, Kevin Jones, was great to work with and was very knowledgeable about the truck and its features. The whole dealership was easy going and had a great "no pressure" attitude. More

Great. Informative and very helpful. Would do business with this company again. Had a great experience and am glad we choose to purchase for this Ford deal Informative and very helpful. Would do business with this company again. Had a great experience and am glad we choose to purchase for this Ford dealer More

Amaze Great Customer Service! Jon Howell and the other employees were awesome and i absolutely love my new car. will recommend this dealership to my friends Great Customer Service! Jon Howell and the other employees were awesome and i absolutely love my new car. will recommend this dealership to my friends and family for a long time to come More