Anderson Honda
Cockeysville, MD
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Friendly atmosphere I went in to look at a Honda that I had just saw on their website earlier that day and was promptly greeted by James. He was very friendly and profess I went in to look at a Honda that I had just saw on their website earlier that day and was promptly greeted by James. He was very friendly and professional and helped me through the whole process. this was my first time buying a car and James did not pressure me at all, he assured that I was happy with every single detail about the car and assured me that I would be walking out with the keys in hand. James was very courteous to me and my boyfriend the entire time and even checked in on me the next day to see how I liked the car. I would recommend this dealership to anyone looking to buy a car and receive outstanding customer service. More
Absolutely Outstanding Service I began looking for a car for my daughter. After not receiving good service at another Honda dealer, I went to Anderson. From the time I stepped in th I began looking for a car for my daughter. After not receiving good service at another Honda dealer, I went to Anderson. From the time I stepped in the door, we received friendly professional service. The staff are kind, and their only focus was to make my daughter happy. They work together as a team and I highly recommend them. More
Love my Pilot and this dealership! I originally went in to buy used. I test drove an Acura and highlander with James. I took too long to decide and the highlander sold. I liked James so I originally went in to buy used. I test drove an Acura and highlander with James. I took too long to decide and the highlander sold. I liked James so much and really wanted to buy from him because I trusted him, so I went back to check out the used Pilots. In the end I bought a 2019 New Pilot and couldn’t be happier. James was a joy to work with. He wasn’t pushy and he was very honest. I financed it through them and Jared made the process so easy. I highly recommend this dealership, James Weldon and Jared. They make purchasing a car fun and easy! More
Anderson Honda is trustworthy! Thank you James Weldon for presenting a new lease option that absolutely matches my needs! Very personable...gives top-notch customer service...easy t Thank you James Weldon for presenting a new lease option that absolutely matches my needs! Very personable...gives top-notch customer service...easy to understand! More
Best Salesman Ever I just bought a new CRV and could not have been happier with my experience. James Weldon is great to work with... very knowledgable , very accommodati I just bought a new CRV and could not have been happier with my experience. James Weldon is great to work with... very knowledgable , very accommodating and no pressure. I got a great price too. More
My NEW CR-V Great CUSTOMER SERVICE/ SALESMAN James Weldon!!! I had been contemplating buying the new CR-V because I needed a vehicle to get me safely to work on Great CUSTOMER SERVICE/ SALESMAN James Weldon!!! I had been contemplating buying the new CR-V because I needed a vehicle to get me safely to work on those bad snow days. During a routine oil change for my car I decided to checkout the vehicles on the showroom floor and met a kind, gentleman named James Weldon who must have know I need his expertise on CR-V. He went above and beyond for me until I made my decision. James gets to know his customers and guides you through the whole process of vehicle purchase. Also, thank you Dustin in finance!! I am very happy with my purchase More
New Honda CR-V Chris Brooks treated us very well. I would recommend this salesman and dealership! Dustin in finance was also wonderful to work with! Very happy with Chris Brooks treated us very well. I would recommend this salesman and dealership! Dustin in finance was also wonderful to work with! Very happy with my new Honda! More
Horrible experience Very rude service department. I asked the service manager to point out the hole in my condenser - next thing I know he was in my face demanding that I Very rude service department. I asked the service manager to point out the hole in my condenser - next thing I know he was in my face demanding that I do not speak to him in that "tone". Seems like the service manager is full of himself. I walked into his office and first thing I see are his feet up on the desk, leaning back in the chair like he owns the place. I ended up getting "kicked out" AVOID AT ALL COSTS!!!!! THERE IS A BETTER DEALERSHIP RIGHT DOWN THE STREET LONG DUE UPDATE: I went to Heritage Honda a couple of weeks after this incident and they replaced the condenser under warranty. Unbelievable. More
Shakedown at Anderson Honda. STAY AWAY!!! Last night I dropped my new 2018 Odyssey off and this morning Gerard called me to let me know it would cost $260 to repair. Since we needed an oi Last night I dropped my new 2018 Odyssey off and this morning Gerard called me to let me know it would cost $260 to repair. Since we needed an oil change in a month or so, I asked how much that would be and was told $49.95. The shuttle picked me up at home when the repair was done and up to this point all was good, and all downhill afterwards. When I got to the dealership, I was directed to the cashier and she gave me the total, which didn’t sound right. I looked at the invoice and saw they added this mysterious shop fee of $25. The cashier was very nice about it and went and fetched Gerard who came and said they charge shop fees and would get the service manager as he agreed I was not told about it. The service manager came out and was completely uninterested in talking professional or respectfully to me. Instead he lectured and belittled me stating “all the dealerships charge shop fees.” I have used local Honda dealerships for years and that is not true. His cashier then pointed to a sign that says they charge shop fees. I said “This was my first time using Anderson and since my interaction was a nighttime drop off and a phone conversation, how would I have read this sign?” I continued “I may have just had my car serviced somewhere else” because their price was high anyway and I only did it out of convenience. He replied “you’d go somewhere else over $25? I’m charging you the $25.” So that was the shakedown. They are charging me a fee I knew nothing about as Gerard didn’t tell me and I can’t have my car unless I pay. The service manager is a cold person totally uninterested in customer service. This was by far my worst Honda dealership experience ever. If they treat customers like this, one has to wonder how well they really treat the car. More
Great experience with Sales person and Sales manager . Great sales experience but Finance guy sucks . I highly recommend having your finance in place so as not to deal with this person for any length of t Great sales experience but Finance guy sucks . I highly recommend having your finance in place so as not to deal with this person for any length of time. If you aren't buy he has no reason to deal with him. A wet dish rag has more personality than hi,. Otherwise the sales experience was great for someone like me who despises the car buying process. More