Shakedown at Anderson Honda. STAY AWAY!!!
Last night I dropped my new 2018 Odyssey off and this morning Gerard called me to let me know it would cost $260 to repair. Since we needed an oil change in a month or so, I asked how much that would be and was told $49.95. The shuttle picked me up at home when the repair was done and up to this point all was good, and all downhill afterwards.
When I got to the dealership, I was directed to the cashier and she gave me the total, which didn’t sound right. I looked at the invoice and saw they added this mysterious shop fee of $25. The cashier was very nice about it and went and fetched Gerard who came and said they charge shop fees and would get the service manager as he agreed I was not told about it.
The service manager came out and was completely uninterested in talking professional or respectfully to me. Instead he lectured and belittled me stating “all the dealerships charge shop fees.” I have used local Honda dealerships for years and that is not true. His cashier then pointed to a sign that says they charge shop fees. I said “This was my first time using Anderson and since my interaction was a nighttime drop off and a phone conversation, how would I have read this sign?” I continued “I may have just had my car serviced somewhere else” because their price was high anyway and I only did it out of convenience. He replied “you’d go somewhere else over $25? I’m charging you the $25.” So that was the shakedown. They are charging me a fee I knew nothing about as Gerard didn’t tell me and I can’t have my car unless I pay.
The service manager is a cold person totally uninterested in customer service. This was by far my worst Honda dealership experience ever. If they treat customers like this, one has to wonder how well they really treat the car.