I am a senior female that had a problem with a tire that consistently went flat. Mr. Tire discovered that the cause was a faulty stem valve. I took my car to Anderson Honda and told them what Mr. Tire had said. My mistake was to tell them to replace all 4 stem valves. My bill came to over $500. If that was not bad enough, the tire I took in to have fixed still went flat. I got an email from Anderson Honda asking me to rate their service. Of course I gave them a low review. When I called Anderson Honda and told them that my tire was still going flat, the guy from the service department was more concerned about my low review which he said he did not appreciate receiving, then my tire which was still going flat. It was during that conversation he said to me that he did not even think that I needed new stem valves. I asked him why did they put them in then, instead of finding the real source of the problem and fixing that? His response was because that is what I told them to do. (Would they jump off a cliff if I told them to???). I called Honda Corporation direct and told them what happened at Anderson Honda. They put me on hold and called Anderson Honda. Honda Corporation came back on the phone and said they could not help me because the service performed was what I had asked for. My response was, "Do you know how unprofessional that sounds?!?!" If the service rep admitted that he did not think I needed new stem valves, he should have come to me and said so. I mean really, who is supposedly the expert here? A grey haired lady or a certified mechanic? And isn't real customer service all about helping people with their problems instead of taking advantage of them?? So, I tried another approach and informed them that they would benefit more by refunding my $500 instead of loosing me as a customer because my last two Hondas I bought new. The lady had to ask me twice to make sure I meant brand new and not used. She paused a moment, but still said she could not help me. IF THAT WAS NOT BAD ENOUGH, READ ON!! Having lost all respect and loyalty to Honda, and after weeks of continually adding air to my tire, I went to NC to visit my son and he and I took my Honda to a tire dealer there. Within 10 minutes the manager came out, with my faulty stem valve in hand and said that new stem valves were never put in my car. He replaced the stem valve to the tune of $65 (which included the labor) and I have not had a problem since. My advice...beware when doing business with Anderson Honda.