Anderson Honda
Cockeysville, MD
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I worked with a new sales person who was very friendly and fairly knowledgable of the car I was looking at. she was very attentive and responsive to any questions I had. Even though she was new, if I had and fairly knowledgable of the car I was looking at. she was very attentive and responsive to any questions I had. Even though she was new, if I had a question she did not know the answer to, she was quick to find someone who did. Excellent. Her and her boss were very good at working with me to find the right price that works for both me and them. I liked the cooperation there. As for the financing department. I would ask for Patrick. The other gentalman would say he would do one thing and fail to do what he promised. The day my main honda financal guy was off, his co worker who was also in financing said he would take care of all the paper work so when I was to come in at a set appointment time with my guy, all I would need to do is sign papers and leave. That was not the case. It was 1 hour and 20 minute process. This is in addition to having already spent the day before an hour filling out paper work. I had to fill out all the same paper work I had to fill out the day before during the financing part because the contracts were not written up correctly. My name was not in the correct spot and I was told to sign places where I should not have. Because all costumers are paying for something that is automatically depreciated as soon as you drive it off the lot, I would expect better communication in the financial department and expect a better understanding that the only reason why I am able to afford a new car is because I better my time with my own clients in my own business. My time is worth money and if you hope to see my service down the road, a better understanding that my time is valuable. I had to cancel and try to reschedule one of my own clients because the dealership failed to have everything ready to go when I arrived at 1:30. this fiasco cost me $$$ I also think the training of new sales people needs to be stepped up. I feel the women I worked with, who was very very nice, was thrown into the deep end with out close supervision with out being properly prepared. I do not feel this is any fault of her own that is why I was patient. At the end of the day, I love my new car. I got a honda crv ex-l and I love it. great car. More
Anne was friendly and helpful. She was responsive and answered all of my questions. This dealership has an excellent service program and it even has a restaurant which can really come in handy when you answered all of my questions. This dealership has an excellent service program and it even has a restaurant which can really come in handy when you take your car in for service. More
I was contacted by Greg Itzoe via carwoo and my questions were answered right away and without any games. Straight up bottom line price was given to me and he actually located my car within a week since they were answered right away and without any games. Straight up bottom line price was given to me and he actually located my car within a week since they did not have the color I wanted. I have bought cars in the past and have never come across an upfront and honest dealership before I came to Anderson honda. On top of that I am from new jersey and I went to baltimore to pick up a new van. More
On Thursday I contacted Greg and asked him to locate a 2013 Honda Accord Touring for me. By Friday he had the car in stock! I picked it up on Saturday. Greg is so pleasant and I enjoyed how he handled my 2013 Honda Accord Touring for me. By Friday he had the car in stock! I picked it up on Saturday. Greg is so pleasant and I enjoyed how he handled my situation. I recommend Greg because not only was he professional and courteous, but he made my husband and I feel like family! Thank you Anderson Honda for employing a wonderful Sales Consultant! More
Excellent car buying experience! I had visited another Honda Dealership, they gave me a price on the model I was interested in and a trade in amount. Not feeling comfortable with some information I was gi Honda Dealership, they gave me a price on the model I was interested in and a trade in amount. Not feeling comfortable with some information I was given, I visited Anderson Honda a few days later and had the pleasure of meeting Denise. After a conversation and a test drive Denise was able to beat the deal hands down. Trade in was higher/she found incentives that was not mentioned at the other Honda Dealership/and the final price was exactly what I wanted to pay. And there was NO PRESSURE ! Just top notch customer service with a smile! The entire buying experience was very pleasant. Denise was awesome to work with as well as Patrick. Kudos to Anderson Honda for employing these 2 professional, caring and helpful people. The best advertising is word of mouth! You can bet I will share my positive adventure with others. If you are thinking about visiting Anderson Honda - do yourself a favor call ahead to set up an appointment with Denise! You will not be dissapointed. More
Great dealership, they gave me an awesome deal for my 2013 Honda Odyssey Touring Elite which we just picked up yesterday. Greg Itzoe gave me a detailed breakdown of what I am going to pay when I asked hi 2013 Honda Odyssey Touring Elite which we just picked up yesterday. Greg Itzoe gave me a detailed breakdown of what I am going to pay when I asked him, not all Honda dealers are willing to do that, some dealers will use every scheme so that you will go to their dealership and waste your time. Only a few Honda dealers are honest and upfront, Anderson Honda is one of them. Greg Itzoe made our car buying experience great. Though we did receive other offers, we still decided to buy from Anderson Honda. Anderson Honda did not gave us the attitude the other dealer gave us. If you are looking for a car, please don't forget that you are not just buying the product but you are also buying their service which is the way the dealership treats you. Anderson Honda didn't even have the color we wanted but they worked hard just so I can have the color that I want. Negotiations about the price and financing were done over the internet and we just went there to sign the papers. We were out of the dealership and ready to drive out our car in just less than an hour. Everything was great, we even had striped paint on the sides of our car free of charge.Overall, it was a great buying experience from Greg Itzoe and Anderson Honda. We did get several better offers before we bought the car, but in the end Anderson Honda still gave us the best deal and the best car buying experience. More
I am so impressed and pleased with my experience buying a new Honda Pilot from Anderson. Tim went out of his way to be helpful, explain all options available for a pilot, showed me new and used pilots, an a new Honda Pilot from Anderson. Tim went out of his way to be helpful, explain all options available for a pilot, showed me new and used pilots, and did not push. He went over the car completely and matched prices for me. The entire process was smooth from beginning to end, including installing the options chosen for extended warrenty. I would most certainly reccommend this dealership. More
Greg Itzoe got me sorted right from the start. He didnt have the color I wanted but was able to get it without a fuss. Thanks to Tim Klien as well for being helpful and prompt with the paper work! have the color I wanted but was able to get it without a fuss. Thanks to Tim Klien as well for being helpful and prompt with the paper work! We hope to enjoy our new honda for a long time :) More
Everyone was extremely friendly and not pushy. We were given a very thorough description and test drive of the Honda CRV, which we bought. They even found me the exact color I wanted and delivered it imm given a very thorough description and test drive of the Honda CRV, which we bought. They even found me the exact color I wanted and delivered it immediately. We received the price that we wanted with no haggling or playing games. Overall, this was a very satisfying experience - one of the best we've had in our 40 years of buying new cars. More
Purchased a brand new 2013 CRV. It was delivered at night time. Scratches were discovered on an interior door panel after the fact and it was replaced no questions and at no cost to me. time. Scratches were discovered on an interior door panel after the fact and it was replaced no questions and at no cost to me. More