Andrews Cadillac Brentwood
Brentwood, TN
Hours
Sales/Showroom
Monday 8:30 AM - 6:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
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Great experience. Andrea delivered the vehicle as expected and was very helpful and a great salesperson Andrea delivered the vehicle as expected and was very helpful and a great salesperson More
Andrews Cadillac was again, top notch. Professional, quick and easy to work with. By far, our best experience!! Thanks Andrea for guiding me in the right direction! Professional, quick and easy to work with. By far, our best experience!! Thanks Andrea for guiding me in the right direction! More
It was a great experience from start to finish. The communication from Michael May and the dealership was amazing. The communication from Michael May and the dealership was amazing. More
At 65 years old, I have purchased a number of vehicles in my lifetime however, this was one of the quickest and most efficient transactions I have ever experienced. Kerry was very helpful when we drove the v my lifetime however, this was one of the quickest and most efficient transactions I have ever experienced. Kerry was very helpful when we drove the vehicle on the test drive. He seemed very knowledgeable about the features and options on the car. At no time during the entire process did we (my wife and I) feel pressured or rushed. It was a very easy process. Dave in the closing / finance office was also very personable and easy to deal with. We hope and anticipate dealing with your service department when maintenance is necessary will be just as pleasant. And to top it all off, you have fantastic coffee to boot! More
As soon as my wife and I walked to Andrews Cadillac, we were warmly greeted by several of the sales staff. We came in to drive a car that was advertised and the car was waiting for us to look at and drive were warmly greeted by several of the sales staff. We came in to drive a car that was advertised and the car was waiting for us to look at and drive. Mike Lombardi is an excellent salesperson and knew all the details about the car. We were never pressured to buy the car and, in fact, we were allowed to come over the next day and inspect the underneath of the car in their service bay. Everybody was very helpful and honest. We will never hesitate to buy another car from Andrews Cadillac. After we purchased the car, we brought it in for some services and I wanted. Their service prices are very reasonable and all services were completed promptly and the car was returned to us nice and clean. It was a pleasure doing business with Mike Lombardi, the general manager and all others in the sales department. I must say that I have not had this pleasant of an experience with other dealers in the past decades. More
Customer for 30 yrs. Always the best people and service. Feels like visiting old friends. Always the best people and service. Feels like visiting old friends. More
Kerry was great to work with and was transparent from start to finish. We were in and out in no time. There was no pushy sales tactics and they were fair with our trade in value. Andrews Cadillac raises start to finish. We were in and out in no time. There was no pushy sales tactics and they were fair with our trade in value. Andrews Cadillac raises the bar of what people should expect out of a car buying experience. ⭐️⭐️⭐️⭐️⭐️ More
I highly recommend avoiding the service department at Andrews Cadillac in Brentwood. Our experience from the very beginning was met with rudeness, and their pricing structure feels predatory, likely taki Andrews Cadillac in Brentwood. Our experience from the very beginning was met with rudeness, and their pricing structure feels predatory, likely taking advantage of being located in an affluent neighborhood where they assume people won't question the bill.We brought our older Cadillac in for four relatively minor, separate issues. Not only did they charge us four individual diagnostic fees, but they also refused to roll the diagnostic costs into the actual repair work once we agreed to move forward—meaning we were forced to pay for the diagnostics entirely on top of the labor. Worse yet, they charged us a diagnostic fee for a service they couldn't even perform simply because they didn't have the part for an older vehicle.When we researched the national average and checked with neighboring Cadillac dealerships and independent luxury mechanics, Andrews Cadillac was roughly triple the price. The parts for our repairs totaled less than $300, yet they charged an astronomical $1,500 in labor.To top it off, the communication and customer service were horrible. We had to follow up with them multiple times just to see when the work would be done. When we finally called them, it turned out the car was already ready and we could have picked it up much earlier—they just never bothered to reach out. Luckily, we called right before the holiday weekend. If we hadn't taken the initiative to call, our car would have been stuck there over Labor Day, which would have severely inconvenienced us for work and personal transit.When we asked if they offered a first responder, police, or firefighter discount, the staff was incredibly dismissive and rude about it. They are overcharging on purpose and completely lack basic customer care. Save your time and money—take your vehicle to another dealership or a reputable independent shop instead. More
This was my first purchase without my husband. Andrea was very helpful and professional. My husband and I came into Andrews to buy an XT6 a few yrs ago, my husband told the salesman not to play ga Andrea was very helpful and professional. My husband and I came into Andrews to buy an XT6 a few yrs ago, my husband told the salesman not to play games with us. He left us several times so we left without buying a car!! Andrea did not "play" the game. I would definitely recommend Andrea! More
Andrea was awesome she really know every feature about the Escalade iq she explained everything smoothly and she made it look very easy and I like the fact that she also educated you. Thank you so much An the Escalade iq she explained everything smoothly and she made it look very easy and I like the fact that she also educated you. Thank you so much Andrea ur influence make me buy that car keep up hard work. More





