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Andrews Cadillac Brentwood

Brentwood, TN

4.9
840 Reviews
WELCOME TO ANDREWS CADILLAC COMPANY IN BRENTWOOD, TN What does an exceptional client experience look like in a dealership setting? You'll see it when you come to Andrews Cadillac Company in Brentwood. We're a certified, state-of-the-art Cadillac dealer that strives for excellence in every area - from sales to service. We prioritize teamwork, commitment, ethics, and knowledge in how we run our Nashville-serving Cadillac dealership. Many factors distinguish Andrews Cadillac Company from local Tennesee competitors, from wholehearted dedication to the family work environment.
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1 Cadillac Dr

Brentwood, TN

37027

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Showing 840 reviews

September 20, 2026

Great experience. Andrea delivered the vehicle as expected and was very helpful and a great salesperson More

by will74
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrea Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 20, 2026

Andrews Cadillac was again, top notch. Professional, quick and easy to work with. By far, our best experience!! Thanks Andrea for guiding me in the right direction! More

by ashley@hendu.me
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrea Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 18, 2026

It was a great experience from start to finish. The communication from Michael May and the dealership was amazing. More

by MARK.KERSKE
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Michael May
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 18, 2026

At 65 years old, I have purchased a number of vehicles in my lifetime however, this was one of the quickest and most efficient transactions I have ever experienced. Kerry was very helpful when we drove the v More

by DCF4DCI
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kerry Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 13, 2026

As soon as my wife and I walked to Andrews Cadillac, we were warmly greeted by several of the sales staff. We came in to drive a car that was advertised and the car was waiting for us to look at and drive More

by e55grossi
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Joey Pugliese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Lucia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Lombardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 13, 2026

Customer for 30 yrs. Always the best people and service. Feels like visiting old friends. More

by LANZONI88
Recommend Dealer
Yes
Employees Worked With
David Fitzgerald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Levine and Joey Pugliese
September 10, 2026

Kerry was great to work with and was transparent from start to finish. We were in and out in no time. There was no pushy sales tactics and they were fair with our trade in value. Andrews Cadillac raises More

by rtulip1225
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dave Lucia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kerry Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 06, 2026

I highly recommend avoiding the service department at Andrews Cadillac in Brentwood. Our experience from the very beginning was met with rudeness, and their pricing structure feels predatory, likely taki More

by sherifarhood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rocky Barrera
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Cost
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bridget Miller
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2026 -

Andrews Cadillac Brentwood responded

Good morning, Sheri, Since your husband Nicola was the one who brought the vehicle to our dealership and worked with our team, I gave him a call to follow up directly. We had a really nice conversation, and I appreciated the opportunity to go through the invoice with him line by line. After speaking with him, I wanted to respond directly to you as well regarding a few of the concerns you raised. I completely understand how frustrating a repair bill can be, especially with an older vehicle, and I want to clarify a few things. You mentioned being charged four separate diagnostic fees. That did not happen — we did not charge a diagnostic fee on each concern. The only diagnostic time charged was related to the airbag concern, and that time was applied to the repair that was completed. We also diagnosed the sunroof concern at no charge. Unfortunately, the parts needed for that repair have been discontinued. We inspected the running board concern at no charge as well, and that repair was declined. You also referenced approximately $1,500 in labor. The actual labor total on the invoice was $1,249, and that amount included the labor to complete he repairs on the vehicle, not just diagnostic time. Nicola also shared with me that pricing was compared to a local independent repair facility over the phone. I understand comparing prices. At the same time, it is easy for any repair facility to give an estimate over the phone without ever seeing or diagnosing the vehicle. Once the vehicle is actually inspected and the exact cause of the concern is determined, the repair can be very different from an estimate given without seeing the vehicle. I’m also sorry to hear that you felt anyone here was rude or dismissive. That is certainly not the experience we want anyone to have at Andrews Cadillac. I you would like, I welcome the opportunity to speak with you directly as well. I am happy to go through the invoice with you line by line, just as I did with Nicola, so you can see exactly what was charged, what was not charged, and what work was performed. I appreciated my conversation with Nicola, and my door is open if you would like to have the same conversation with me. All my contact information is below. Joey Pugliese General Manager 615.373.3800 Office 615.277.5244 Direct www.andrewscadillac.com

Sep 13, 2026 -

sherifarhood responded

The fact that you disagree with my decision to share my experience does not change what happened. Your facility’s predatory practices and dismissive attitude negatively impacted my experience, and prospective clients deserve to be aware of that before choosing your services. That is the purpose of reviews: to provide honest feedback so consumers can make informed decisions.

September 05, 2026

This was my first purchase without my husband. Andrea was very helpful and professional. My husband and I came into Andrews to buy an XT6 a few yrs ago, my husband told the salesman not to play ga More

by tuttystevenson
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Andrea Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 03, 2026

Andrea was awesome she really know every feature about the Escalade iq she explained everything smoothly and she made it look very easy and I like the fact that she also educated you. Thank you so much An More

by Kurt warren
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrea Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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