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Andrews Cadillac Brentwood
Brentwood, TN
421 Reviews
WELCOME TO ANDREWS CADILLAC COMPANY IN BRENTWOOD, TN
What does an exceptional client experience look like in a dealership setting? You'll see it when you come to Andrews Cadillac Company in Brentwood. We're a certified, state-of-the-art Cadillac dealer that strives for excellence in every area - from sales to service. We prioritize teamwork, commitment, ethics, and knowledge in how we run our Nashville-serving Cadillac dealership. Many factors distinguish Andrews Cadillac Company from local Tennesee competitors, from wholehearted dedication to the family work environment.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 6:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
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Showing 421 reviews
May 25, 2024
Not the best experience. From day 14 when the car left on a flatbed. Service lack of communication and lies. Very frustrating and disappointing. As their commercial says… From day 14 when the car left on a flatbed. Service lack of communication and lies. Very frustrating and disappointing. As their commercial says….How your treated, how your treated and how your treated More
by Frustrated
Helpful May 24, 2024
After a long day of test driving, Sean really made a difference. He is was patient and very knowledgeable. Customer service was incredible from the moment we walked into Andrews door to when my car was difference. He is was patient and very knowledgeable. Customer service was incredible from the moment we walked into Andrews door to when my car was delivered at my door. More
by Bruna
Employees Worked With
May 24, 2024
Sean did a fantastic job communicating and not being pushy. The dealership was very professional and transparent about the vehicle and made my purchase easy and enjoyable. Would not hesitate to purchas pushy. The dealership was very professional and transparent about the vehicle and made my purchase easy and enjoyable. Would not hesitate to purchase from Sean and Andrew’s Cadillac Brentwood again. Buy with confidence from these guys!!! More
by jamieh313
May 23, 2024
David is my go to Guy! He is an awesome person! Love working with him, every thing goes so smooth & takes extra special care of his clients! Thanks David fir a wonderful ex He is an awesome person! Love working with him, every thing goes so smooth & takes extra special care of his clients! Thanks David fir a wonderful experience!!!! More
by Conniesue
Employees Worked With
May 23, 2024
David I must thank you again for quality service, friendly service, timeliness and exceptional hospitality. Andrews Cadillac knocked it out the box. My wife is still talking about how happy she was t friendly service, timeliness and exceptional hospitality. Andrews Cadillac knocked it out the box. My wife is still talking about how happy she was to have you and the company owner to meet us. Thank you for the attention to detail, professionalism, gratitude and courtesy shown to my wife. I want to let everyone know how proud we felt in purchasing the XT6 from Andrew’s Cadillac. I want to also, convey my appreciation of the service and support given was your upmost priority. God Bless Andrew Cadillac. More
by Big Daddy
May 22, 2024
Wanted to purchase a used Escalade for my significant other, and I thought where better to buy one then at Cadillac of Brentwood. I thought this would be the place to buy the highest quality used Cadilla other, and I thought where better to buy one then at Cadillac of Brentwood. I thought this would be the place to buy the highest quality used Cadillac. I was wrong. I will let all my friends and family know that live in Brentwood, Franklin, and across the state not to purchase a vehicle from here. Went to test drive a used Escalade last August, and I should have left the lot after driving it. The windshield had a massive crack in it and the ac was not blowing cold. I do blame myself on not passing on the vehicle instead letting them fix both, as my girlfriend at the time now fiancé was excited to have what she expected to be a luxury vehicle. Fast forward 6 months to February and I have it back in the shop again for a thermostat and shutter problem. $1984 bucks later to have it fixed but I understand it's a used vehicle and I did pass on the warranty thinking again it was a higher quality used car. Was not happy about paying 2k after having the car 6 months but again I understand it's used and things happen and again I did not get the extended warranty. I will say the service dept at the Mt Juliet location was very professional which took away some of that sting of that particular interaction. Fast forward a few more months to May. At this point I have had the vehicle 9 months and the ac is not blowing cold again. I call and speak to the manager Scott Alton on Friday May 10th who advises me to bring the vehicle in to let them look at it, and that the service manager Katie would call me on Monday. Dropped the vehicle off on Monday the 13th, and a few hours later we get a call from a service rep saying it will be 1600 dollars to fix the ac. We said we were not going to pay that and that we were expecting a call from Katie. He said he would have Katie call. So now manager Scott Alton and a service rep said she would call us that Monday. Never heard from her. Third time in 9 months this car is the shop, twice being for the ac. The next day I went and picked up my vehicle, never received a call and when I went in to pick it up no one even greeted or acknowledged when I walked in. Great customer service guys. More
by ajhedrick
May 21, 2024
When buying a new car, I was unsure of what car I wanted, but I knew the dealership I wanted. Having purchased a car from Andrews Cadillac in Brentwood before, I was sure to return. The service departmen but I knew the dealership I wanted. Having purchased a car from Andrews Cadillac in Brentwood before, I was sure to return. The service department is outstanding! They are prompt, courteous, fair, accommodating, knowledgeable, and dependable. My salesperson, Sean, spent hours answering my questions and showing me numerous cars. He was patient, kind, and so knowledgeable. I was impressed! The purchase and transfer was made easy and fast! Once again, friendly and outstanding service from all involved. Thank you, Andrews Cadillac in Brentwood! More
by martself
Employees Worked With
May 18, 2024
David ordered my new XT6 and it was built and delivered early David was professional and easy to understand. Transfer XT6 went very smoothly. This is the second time I have done business with Andrew’s Cadi early David was professional and easy to understand. Transfer XT6 went very smoothly. This is the second time I have done business with Andrew’s Cadillac. Great experience More
by GLEHMAN1
Verified CustomerEmployees Worked With
May 16, 2024
Sean was a great help and kept the transaction simple and informative. Kept all communication effective and simple. informative. Kept all communication effective and simple. More
by brich60
May 16, 2024
Sean did a great job and my experience at Andrews was quick and easy. The staff were all welcoming and the atmosphere at Andrews was 1st class. quick and easy. The staff were all welcoming and the atmosphere at Andrews was 1st class. More
by Wells.richard
Employees Worked With
