Made an appointment, showed up and not only was the employee I talked to not available, neither was the car. I was barely even acknowledged upon walking in, and with my three kids, it’s hard to miss us!
The name of the game here is WAIT. Wait for someone to approach. Wait for them to find a car. Wait for them to do any sort of paperwork or numbers. Wait for them to return calls, texts, or emails. Wait, wait, wait. I got a call from the finance department around 9:30am and tried returning their call 4 or 5 times, plus two emails, and didn’t hear anything back until the next day!
I only stuck with this dealership because they had a car I wanted that I couldn’t find anywhere else within 100 miles. Thankfully they did at least bring the price down to a fair market price after I showed them how overpriced they were. Don’t buy the “internet price is our best deal” line they’ll sell you. Do your reaearch and make sure you get a fair price!
And on top of it all, the salesperson I worked with had multiple personal phone calls and texts, a number of people in and out of their office while I was in there, and a personal problem with the finance guy working on my loan, in addition to not even knowing anything about the car I wanted.
They couldn’t even be bothered to offer me a bottle of water while I was stuck waiting!
I finally finished up and I’m happy with the car, but even happier that I don’t have to go back to this dealership again.
One positive was the finance guy, Joe, was pleasant to work with and efficient, and put in good effort to get me a deal I was happy with. That’s after the first finance person who called me could not be reached despite multiple attempts, with no explanation.