Andy Mohr Honda

Forget to put coolant back in after the flush Bought my Honda Pilot about 8/9 years ago brand new and have had it serviced by Andy Mohr Honda (formerly Stephens Honda) in Bloomington ever since. Bought my Honda Pilot about 8/9 years ago brand new and have had it serviced by Andy Mohr Honda (formerly Stephens Honda) in Bloomington ever since. Never had any issues until this last oil change, tire rotation and coolant flush. Left over night, never got a call it was ready, so called at 5:00 and service person said it wasn’t ready and he wasn’t sure why it wasn’t, but would go out and check and I should be able to pick it up at 6:30. I called at 6:15 to verify it was and he said it was. Picked up at 6:30 and found out they didn’t even do tire rotation. Weird to me cause I do it by when it needs it in miles. He said they measured and it didn’t need it. Got in and the sun roof was open!! It had been raining. Luckily not hard enough to get inside wet. When I got home, parked in garage, got out and thought it smelled hot and antifreeze smell. Check each under the hood and coolant tank/reservoir was completely empty!! They didn’t add any after they had flushed it! Luckily I only drove 15 minutes home so it didn’t cause any damage (or so they said) and I had another car to drive to work and my husband took the next day off to go get antifreeze and fill it up. I called them and asked to talk to manager. The manager, Shawn, told me to bring it back in. I told him my husband would be filling with antifreeze and then bringing it in to get checked out. I was very upset as we were driving to Florida in 2 days with a car that could have had damage due to their mistake, but Shawn wasn’t too concerned. He did apologize, but didn’t act like it was that big of a deal. My husband took it in and they checked it out, remeasured tires and measurements were completely different from the first time it was measured! After all this, my husband taking the day off work, buying antifreeze and driving back to dealer to have it looked at, they offered him a free oil change!! Seriously?!?! 8/9 years of loyalty and they screw up and a darn oil change??? Probably won’t be back for it and will go elsewhere for my next Honda. Just a shame that customer service has declined since Andy Mohr has taken over. Hate to blame it on that, but don’t see what else it could be. More

Great!! I went here needing an upgrade. I was super nervous as this was my first big purchase on a vehicle. Terrance helped me out and was super helpful and w I went here needing an upgrade. I was super nervous as this was my first big purchase on a vehicle. Terrance helped me out and was super helpful and went through everything with me. He made sure I was comfortable the whole way through! I was super happy with my purchase of the CR-V. Terrance took his time to even help me pair my phone with my new car! Thank you guys! More

Terrific! Best service department ever! They are responsive, friendly, quick, and do great work. I have been going there for 26 years. They have my business for Best service department ever! They are responsive, friendly, quick, and do great work. I have been going there for 26 years. They have my business for life! More

Over the top experience Absolutely satisfied with the experience. Very kind people and VERY informative. We bought the second car the was showed and we love it! Great job! Absolutely satisfied with the experience. Very kind people and VERY informative. We bought the second car the was showed and we love it! Great job! More

Routine maintenance Great service. Dealership employees knowledgeable of my type of car and knew codes when I called to make appointment. Very nice waiting area offering Great service. Dealership employees knowledgeable of my type of car and knew codes when I called to make appointment. Very nice waiting area offering TV, free water and snacks. Complimentary car wash with service. More

Purchased new car Would have gave them 5 stars on customer service but, they put a sticker on the back of my new car without getting my consent first. It was removed be Would have gave them 5 stars on customer service but, they put a sticker on the back of my new car without getting my consent first. It was removed before I left but, I wasn’t happy about that. More

Prompt service Andy Mohr Bloomington had prompt, knowledgeable service. They were able to add on a job on the spot and still get me out the door in a reasonable amou Andy Mohr Bloomington had prompt, knowledgeable service. They were able to add on a job on the spot and still get me out the door in a reasonable amount of time. Meghan was courteous and efficient. Richard is a fabulous shuttle driver. More

Routine maintenance My service coordinator kept me informed when my vehicle failed a test and after getting my approval to take care of the situation she gave me a pretty My service coordinator kept me informed when my vehicle failed a test and after getting my approval to take care of the situation she gave me a pretty good estimate on the time it would take. More

Another solid for Andy Mohr Hond Bloomington I needed to get the Honda Civic serviced and I always take my ride to Andy Mohr. I am always treated with courtesy and respect and my ride is ready I needed to get the Honda Civic serviced and I always take my ride to Andy Mohr. I am always treated with courtesy and respect and my ride is ready to rock in the prescribed time I am given. I drive alot and I depend on my folks at AM to " git er done". Kenzie treated the experience with utmost professionalism. Thank you < Kenzie!!! More

Great customer service I was really enjoyed my time here and with the whole purchase process. I felt very welcome and John my sales rep was never pushy. I was really enjoyed my time here and with the whole purchase process. I felt very welcome and John my sales rep was never pushy. More