Andy Mohr Honda

Must Read Before Going Here!!! This is my experience with Andy Mohr here in Bloomington Indiana. I recommend that parent let their young drivers read this as I had my daughter with This is my experience with Andy Mohr here in Bloomington Indiana. I recommend that parent let their young drivers read this as I had my daughter with me during this experience and one she will never forget. Let me first give you the details. We were looking at a 2009 Hyundai Santa Fe and the asking price was $9,700.00. We were also interested in an extended warranty and since I wanted my daughter to do the homework on this car, I had her call Andy Mohr to email over pricing information. Peron who answered the phone said they couldn’t do that and that we would have to discuss when we came in. (Take away 1: If they can’t do something as simple as send over some pricing and information about warranties on one their own cars on the lot..don’t waist your time with that dealership). Jumping ahead a little so you have an understanding of the monies, they wanted $2,700 for a 3 year extended warranty. So if we walked in and said “we will take it” without any negotiating, we would pay approximately $13,579.00 (out the door). $9,700 for the car + 7% sales tax + $2,700 extended warranty + $500 for all the crazy fees they charge. The KBB value on this particular Hyundai was between $8,000 - $9,600. Here is where you really have to pay attention. After test driving the car, we liked it and wanted to see what we could do to purchase. We sat down with Jason, our sales rep, and explained that we wanted to see the options on the extended warranty (which we tried to get early from that simple phone call). Jay, the finance guy comes over to show us all the different warranties and then says “ready to wrap the deal up”. I did laugh a little and told Jay that we haven’t even got to figuring out a price yet, so he needed to relax. Jay left at that point. The next words out of Jason’s mouth was “what is your monthly budget”. I told Jason that I don’t care about the monthly payment at this point, that I want to know what we are paying for the vehicle first. (Take away 2: Figure out what you are paying for a vehicle BEFORE you even discuss monthly payments). Jason went on to say that they were not trained to negotiate that way, that they were to focus on the monthly payment and they he HAD to put down a monthly payment to do be able to go talk to the sales manager about any negotiations. (Take away 3: If this happens to you..walk out!). I told him fine, but it is irrelevant, and I gave him the number $250 a month, and told him we would give $10,500 out the door. $2,000 cash and then finance $8,500. The next thing I know Jason walks over with a print out of all these options of monthly payments. Of course they are all based on that $250 number that he had to have. I told Jason to get that out of my face because I want to know what I am paying for the car first. (Take aware 4: If a dealership isn’t going to listen to what you are saying..walk out) Jason leaves and Geremy the sales manager comes over (this is where is gets dicey). Puts his hands behind is head, leans back, and sales, no way we can do this, maybe if it was $100 because we are loosing money on this car. (Take away 5: Yes the car lots have to make money, but if they are telling you they are loosing money on the prices they are advertising and they are over KBB value..it’s probably not true.). After Geremy walks away, I discuss with my daughter a little more, and we decide to offer $11,000 out the door and will finance $9,000. To speed up this story, they came back and said they still can’t do it. I go up to the table that Jason keeps going to with Geremy and tell them I will give them $11,500 out the door, and we will pay $3,000 of it today. Geremy plays on the calculator for a minute and says $11,600 (so he can feel like he won). We shake hands and everything seems to be good to go. We waited for over an hour and half for the financial guy to get ready which was really frustrating. The sales rep started talking politics with me while we were waiting and I warned him that we may have not voted for the same person, so might want to pick another subject. We finally are ready to sign the paperwork, and when we get to the final loan document, they have down that we are putting $3,000 down and then are paying the $11,600! I tell Jay, that the $11,600 was an out the door price and that we would put $3,000 down and finance $9,600. Jay, goes and gets Geremy. Geremy walks in and looks at me and says there was obviously a misunderstand, that the price we agreed on was based on top of the $3,000 down. Let’s do some simple math: $11,600 + $3,000 = $14,600 which is more than they were asking! Remind you that I told Jason the sales rep in the very beginning that I was NOT paying $9,700 for that vehicle and that I didn’t want to waist either of our time if that were going to negotiate. Geremay storms out of the office, doesn’t say sorry, kiss my butt or anything. At this point we walk out. Once we get in the car, I tell my daughter to stay in the truck because I wanted to have a few extra words with Geremy. When I walked back in I explain how what they did made no sense and was a waist of 3 hours of my time. Jay was standing next to me during this conversation and then followed me outside after my words with Geremy. Jay is patronizing me and saying how he understands and then says that he is going to personally call or text me that evening with an explanation of what went on. Of course I never heard from anyone. At least we have a happy ending, the next day we found another 2009 Hyundai that had a few more miles at another dealership, was priced right with KBB and we were in and out of the dealership within an hour. (Take away 6: As I told my daughter, don’t think any car is the only car as there will always be another one and that it is ok to walk away). More

Best auto buying experience I have had. Well staffed prompt and curteious . Sean Sailes is very respectful and devoted to his customers during the sale and after . No pressure or sales gimmi Well staffed prompt and curteious . Sean Sailes is very respectful and devoted to his customers during the sale and after . No pressure or sales gimmicks. Jay stayed late to get financing taken care of and patiently answered our questions and concerns. Traded for 2 vehicles in same transaction. More

Understanding, thorough and patient . Sean Sailes was a dream come true. Although a long-time Honda owner, I had my current vehicle for 16 years and a lot has changed. Sean helped me . Sean Sailes was a dream come true. Although a long-time Honda owner, I had my current vehicle for 16 years and a lot has changed. Sean helped me explore and ultimately buy an Accord Hybrid, that I love. As a new owner I also know I can go back to Sean with any questions I have. I've had great experience with the service center in the past, and Sean represents everything I wanted to see in a salesperson. My only disappointment was having my husband's name added to every document associated with the purchase (not Sean's call). This has not been the case for the two vehicles I previously purchased on my own from Honda (although they were not financed through them as this one was). More

Always great service We've had great service from Andy Mohr Honda in Bloomington since we started taking our pilot there 2 years ago. They always fix whatever issue is goi We've had great service from Andy Mohr Honda in Bloomington since we started taking our pilot there 2 years ago. They always fix whatever issue is going on (our honda has over 225,000 miles and is still going strong) they are always very professional and get the job done right. More

Great experience, great people, and great cars! I hear time and time again that Hondas are great, long lasting, and reliable cars. Now, I've never driven a Honda before this experience, but Andy Moh I hear time and time again that Hondas are great, long lasting, and reliable cars. Now, I've never driven a Honda before this experience, but Andy Mohr Honda has been absolutely fantastic to work with. I was most concerned with safety features of my car and the Sales Consultant, Jon, that I worked with explained in detail each of the safety features that Honda has. He, also, told me that the Honda Accord has a really smooth ride and took me on a back road to show it, but I truly knew how smooth the ride was on my way into work for the first time with my new Honda-- there is a section of my drive that has always been a rough ride and I could barely feel it in this car! Lastly, when I decided to buy my car, he then helped me set up the car to my phone, program speed dials, program each of the radio stations that I listen to, and went over each of the car's features again. Great experience, great people, and great cars! More

Just got a new HRV! My sales guy was Awesome. Jon Riveire was very professional and before showing me anything, sat down with me and wanted to know exactly what I was loo My sales guy was Awesome. Jon Riveire was very professional and before showing me anything, sat down with me and wanted to know exactly what I was looking for in a car. I told him what was the most important and what I didn't like and, he had perfect options for me. I test drove and found the best fit for my lifestyle. I would definitely recommend this dealership and above all this Sales Associate! More

Buyer Beware I wish I had read these bad reviews before making my drive from Indianapolis to see a used 2014 Toyota Corolla this dealership had advertised. Sales I wish I had read these bad reviews before making my drive from Indianapolis to see a used 2014 Toyota Corolla this dealership had advertised. Sales person who contacted me after my inquiry knew when we were coming. Vehicle was pulled out front but has not been cleaned. Sales person I had talked to pass us off to Phil. Phil was nice and friendly. We went to test drive the vehicle. Phil gets in the car and the first thing he does is crank the air on high telling us he's a hot person. I now believe he was trying to hide the noise in the dash because we didn't hear it during test drive. Someone's Bluetooth was still connected because a cell phone number kept calling during the drive. Phil tells us the finance manager has been driving the vehicle and that was his wife who calls all the time. We like the vehicle and they start the process for financing. We took the vehicle to lunch. We did not have the radio or air on. We noticed a noise in the dash, We also noticed two screws sitting in the console. We returned to the dealership and told them about the noise. We waiting for their "best guy" in service to get back from lunch. He took the car for a drive. We were told he found even more noises during the drive. We end up sitting for about 2 1/2 hours while we see the vehicle go in/out of service. He appears to work in it then take it for a drive, bring it back and work on it, take it for a drive. Finally the finance manager comes out. He tells us there is something wrong but there is still 2 weeks left on the warranty so we can take it to a Toyota dealer to be fixed AFTER purchase. I asked what was wrong, they didn't know. I asked why finance manager who had been driving the vehicle around didn't notice it and why it wasn't fixed before being put out for sale. They told me he is old and wouldn't have noticed it. I refused the vehicle and we walked out. SIX hours of our day wasted in this place who obviously doesn't care about their customers nor the vehicle quality they sell. I will also add that I was SHOCKED at the appearance of the three receptionist they had working during this day. The first woman was fine but the other two were anything but professional. The second looked like she going to a ball game. The third woman had a skirt so short, she was showing her rear when she walked. And she wasn't the size and pasty white color to be wearing a short skirt. Her top was also so low cut that her #$% were hanging out. I guess they match with the same professional service this dealership gives it's customers. More

Continues to disappoint I've never had a good experience with this service center either with the quality of work they do or their demeanor. Their service manager makes no e I've never had a good experience with this service center either with the quality of work they do or their demeanor. Their service manager makes no effort to hide that speaking with you is the last thing he wants to be doing. I've been there many times over the years but out of the last three visits two have been to fix problems that they created with their service, each time they tell you a different story trying to take the blame off of their shoulders. Visit #1 - brake inspection, I was told the brakes are fine and don't need any service. Visit #2 - return for another inspection because the brakes are sounding worse and have them change the oil. Now they try to tell me that the brakes are completely shot and need to be replaced for $1500. Visit #3 - I return the next day because now the car is leaking oil and was told the threads on the oil pan were stripped. This was the same report they gave me after the previous oil change so I had another company install a new oil pan and watched the install. Apparently they stripped the threads of a brand new oil pan but tried to tell me it wasn't their fault because the pan was old and needed replaced. I could go on but maybe the best thing I can say is this: I've owned a few Honda vehicles over the years and think they are good cars. We are getting ready to purchase a new car but after this last incident Honda has been crossed off of the list simply because we don't want to deal with this service center again. More

Watch for hidden fees!! Bought a 2002 Honda Accord for our teenage daughter. We negotiated and agreed on a price with the salesman. Our agreed upon price was $2,900 plus sale Bought a 2002 Honda Accord for our teenage daughter. We negotiated and agreed on a price with the salesman. Our agreed upon price was $2,900 plus sales tax. When we got ready to pay they had added $500 in extra fees!! We had to argue with them to get the $300 "etching " fee removed. We went ahead and paid the $200 "doc" fees. BUYER BEWARE. More