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Andy Mohr Toyota

Avon, IN

3.6
615 Reviews

8941 E Hwy 36

Avon, IN

46123

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Showing 615 reviews

July 01, 2020

Worst Experience ever! Liars and extremely dishonest, no integrity. Drove 2 hrs to purchase a vehicle after being assured they had it to find out upon arrival that they traded it to another dealer. Tried t More

by UPSET
Recommend Dealer
No
Employees Worked With
Russ, sales person and Chris manager
Jul 03, 2020 -

Andy Mohr Toyota responded

We hate to hear this, and we apologize for your frustration and inconvenience. Our policy is to take special note of guests coming from a distance away, and either hold the car for them or call them when the car is sold. We’re sorry that our team didn’t follow the policy in your case, and please know that we will review this with our staff. If you would like to discuss this further, our General Manager is available to you at your convenience. His name is Ben Mendoza, and he can be reached at bmendoza@andymohr.com or 317-563-0788.

June 16, 2020

Terrible customer service after the sale. Problems with vehicle shortly after purchasing and they are not helpful at all in rectifying the issue. Basically trying to ignore me. They also lied in regards to More

by BDB72
Recommend Dealer
No
Employees Worked With
Justin, Tommy, Karen, Taylor
May 29, 2020

Seems long to always wait an hour for basis service. Should do a courtesy car wash! Not happy that the suggested expensive other services that was not required More

by Ron
Recommend Dealer
Yes
Employees Worked With
Not sure
Jun 12, 2020 -

Andy Mohr Toyota responded

We appreciate you taking the time to share your feedback, Ron!

May 28, 2020

Andy Mohr Avon IN had charged me over $800 for service they recommend and the issue is still not resolved. I have been taken advantage of! The manager of service is not providing solutions just adding mor More

by Tamara
Recommend Dealer
No
Employees Worked With
Tommy Proffer, Moussa Mahamane
May 23, 2020

Russ Seales and Chris Potter are honest people who keep their word and that is hard to find. We are thankful for their follow through. More

by The McKinneys
Recommend Dealer
Yes
Employees Worked With
Russ Seales, Chris Potter, Margo
May 29, 2020 -

Andy Mohr Toyota responded

We're glad that you found Russ and Chris so helpful! Thank you!

May 23, 2020

Everyone was great, especially our sells man! The only problem I am having is that my Rave4 had only one key and I having trouble getting another one made! I would do business here again 😊 More

by Radventureland
Recommend Dealer
Yes
Employees Worked With
Bo Chavis
May 29, 2020 -

Andy Mohr Toyota responded

Thank you for sharing your experience!

May 19, 2020

Barb in the service department was great.I like how they Barb in the service department was great. I like how they walk around vehicle and check for any visible issues and confirm lights are working. More

by kenny
Recommend Dealer
Yes
Employees Worked With
Barb
May 22, 2020 -

Andy Mohr Toyota responded

We're glad to hear that you enjoyed working with Barb, Kenny! Thank you!

May 16, 2020

The staff was awesome. Wasn’t ready to change, but got a good deal. Don’t change your staff you have. Great and caring team!!!! More

by rs05
Recommend Dealer
Yes
Employees Worked With
Chris, Jason Griggs
May 22, 2020 -

Andy Mohr Toyota responded

Thank you so much for the kind words!

May 07, 2020

Pleasantly surprised at the customer service and helpful nature. They were very knowledgeable on the product, and took time to work with me to get qualified. More

by divanezmom
Recommend Dealer
Yes
Employees Worked With
Basil Z
May 11, 2020 -

Andy Mohr Toyota responded

Thanks so much!

May 05, 2020

Their advertising talks about it being contactless. No employee on site had a mask on and I had to sign with variable pens three times. Only two of the employees had screens in front of them and my truck More

by Circlejj50
Recommend Dealer
No
Employees Worked With
N/A
May 11, 2020 -

Andy Mohr Toyota responded

Thank you for your feedback. That's not the experience we want to provide, and your comments have been passed on to our senior management team.

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