Andy Mohr Toyota

Their advertising is misleading, went to see about purchasing a used vehicle that had a good advertised price, and when I started making the deal, it was $8,000 more and they wanted to give me $2500 t purchasing a used vehicle that had a good advertised price, and when I started making the deal, it was $8,000 more and they wanted to give me $2500 than my trade was worth (per kbb). It really unfortunate because they have exactly the car I wanted to buy, but I don’t want to work with a dealer that is dishonest. Buyer beware. More

If it were possible to give this dealership negative stars I would do so. I purchased a 2022 Sienna Platinum from Andy Mohr Toyota in December 2021. They told me all dealerships were selling above MSRP stars I would do so. I purchased a 2022 Sienna Platinum from Andy Mohr Toyota in December 2021. They told me all dealerships were selling above MSRP and I foolishly believed them. I found out afterwards that it simply was not true, some dealerships were but many were not. In my opinion, they have the right to price their vehicles however they choose - but not to lie about it. I have since heard many horror stories from people who bought from an Andy Mohr dealership. In fact, when I took the van to another (highly reputable) dealership for service there were seven people in the waiting area discussing why they would NEVER return to an Andy Mohr dealership. BUYER BEWARE! Andy Mohr does not understand the benefit of return customers. More

Arriving om the lot, I was greeted by David May instead of my appointment (1100 AM) with Jorge Rios. David seemed welcoming and continued to be of service. The car I was to see and potentially buy was unav of my appointment (1100 AM) with Jorge Rios. David seemed welcoming and continued to be of service. The car I was to see and potentially buy was unavailable because staff could not find the key or fob or both. I was steered to the only other one, a 2020 Toyota Camry XLE Hybrid. I was grateful because I had been looking for one for at least two years. I'm prepared to share my rant about corporate price gouging but it will probably fall on deaf ears. I thank everyone involved in my purchase experience especially David May, Margo Kerr-Armour and Ibrahim Cissoko. These are good people and can recommend them to Friends. More

Buyer Beware ! ! ! Drove 2.5 hours to look at a Tacoma and was planning on trading in a 4Runner. When salesman came back with offer for trade and numbers for the ! ! Drove 2.5 hours to look at a Tacoma and was planning on trading in a 4Runner. When salesman came back with offer for trade and numbers for the deal, there was an additional $3,995 uncharged for window etching, Ziebart for exterior and another one for interior. Told salesman I did not want any of it and wouldn’t accept offer on my trade. Salesman said I had to take it and I told him that was illegal. You can’t make a customer take additional options on a used vehicle. Came back with offer that was acceptable for my trade but additional options were still on the write up. I said I did t want any of it. Sales manager (TJ I believe) said they would take $500 off and I said no and he went to his manager to see what he says and said they couldn’t do the deal without me accepting the optional add one so I said ok and left. What kind of business practice is this and how many people don’t realize these numbers on the worksheet. One thing TJ said when he first sat down was “Let’s not focus on the numbers, let’s focus on getting the deal done”. Seriously? The numbers are the deal. You do not have to accept a optional add ons if you don’t want them. Considering filing a report with the BBB. This is a prime example why people hate going to car dealerships. More

I would give them a zero star. As others said DO NOT TRUST THEM-THEY LIE! My wife and I went there because, at the time, they had 3 Toyota Highlanders in stock in the color we wa As others said DO NOT TRUST THEM-THEY LIE! My wife and I went there because, at the time, they had 3 Toyota Highlanders in stock in the color we wanted (& other features). This was from Toyota's records. Upon arrival, we were shown 1 and told that "it was the only 1 he had seen on the lot" We saw the sticker price and asked if there were any hidden charges. Response: "I don't think so - I'll have to check." When we went in to do paperwork the paperwork had a $2000.00 upcharge on it since "it's a high demand vehicle and there is a shortage. " I said no. He returned and said to meet us halfway for $1000.00. I said no again. Then the sales manager Keri Price came out and said that we have to charge you at least $500, the "vehicle is in short supply, it's the only one we have and we don't know what we are getting next month if any." It was all a lie. They had 3 on the lot, 1 for 25 days, 1 for 12 days, and 1 for 3 days. I also knew they were getting 4 next month (March). This was confirmed by another dealer. We went to another dealer and got the vehicle we wanted with no upcharge. Buyer beware at this dealership! More

I had my 2018 Camry in for a recall and also diag for roaring sound from the right front wheel bearing. I was told by my service advisor Ivan Blanco that a master tech test drove my car and found no issu roaring sound from the right front wheel bearing. I was told by my service advisor Ivan Blanco that a master tech test drove my car and found no issue with it. I took him on a test drive the next morning to show him what it was doing, the master tech said again that it was nothing wrong and that my lane assist was making the noise and that I should just drive with that feature turned off. I picked up my car and turned that feature off and the noise is still there. I did the diag myself and found out it was the right front wheel bearing like I said. This was my first and last visit to this dealership. Luckily I am a tech myself and am replacing it myself but this is terrible service and I will not be returning for anything at all. Too bad there isn't an option for 0 stars because that is what I would give this place. They also recommended that I take it to another dealer. This so called master tech #435 needs to be retrained. More